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Jacobite Cruises - Jacobite Maverick

Dochgarroch Lock, Dochgarroch, Inverness, IV3 8JG

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Access Guide

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Overview

  • About View
    • Loch Ness by Jacobite have a variety of cruise and tour options.
    • The Contemplation Cruise is a 2 hour trip departing from Dochgarroch Lock and is wheelchair accessible.
    • The Enchantment Cruise is a 50 minute trip departing from Dochgarroch Lock and is wheelchair accessible.
    • The Freedom Cruise is a 2.5 hour round trip from Clansman Harbour on Loch Ness and includes a 50 minute cruise on Loch Ness and a 1 hour visit to Urquhart Castle. It is not suitable for those with mobility issues.
    • The Inspiration Cruise is a 50 minute round trip from Clansman Harbour on Loch Ness with views of Urquhart Castle. It is not suitable for wheelchair users.
    • The Temptation Tour and Sensation Tour are 4 hour coach, cruise and castle combination trips, departing from Inverness bus station. These tours are run in partnership with a coach company and are not suitable for wheelchair users or those with mobility issues.
    • Departure points are Dochgarroch Lock and Clansman Harbour.
    • Clansman Harbour is not accessible for wheelchair users and is not recommended for those who have mobility issues.
    • Dochgarroch Lock is the most accessible boarding location for the cruises.
    • Assistance dogs only are permitted to enter Urquhart Castle and grounds.
    • Services and facilities available in the venue include: standard and accessible toilets, bar and seating areas.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a slight ramp at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is 1 other entrance.
    • There is step-free access via ramp at the other entrance.
    • The following areas have stepped access: the upper deck.
    • Doors are held open along circulation routes.
    • Access throughout may include narrow walkways and permanent physical obstructions.
    • The upper deck can be accessed via stairs.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • There is a water bowl available for assistance dogs.
    • Disability Awareness and First Aid.
  • Related Access Guides View

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the starboard (right) side of the boat.
    • The toilet with adaptations has a right hand transfer space.
    • Female and male step-free standard toilet facilities are located on the port (left) side of the boat.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located next to the An Talla Café & Gift Shop.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and loose chippings.
    • There are 5 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 460cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 55m from the quayside.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has uneven surfaces.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Inside Entrance (Saloon)

  • This entrance is located is on the starboard (right) side, after boarding the boat.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • For boarding information see the Jacobite Cruises - Dochgarroch Lock access guide.

Saloon

  • Location and Access View
    • The saloon is located immediately ahead after entering.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a bar where drinks can be ordered.
    • The bar was surveyed.
    • The bar is located towards the centre of the boat.
    • There is step-free level access to the bar.
    • The height of the bar is 113cm.
    • There is not a lowered section at the bar.
    • The payment machine is portable.
  • Service View
    • This area also has colleagues who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus types include: wall-mounted and countertop.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a medium colour contrast.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: benches.
    • Seating is fixed.
    • Furniture available in this area includes: tables.
    • The tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
    • There is designated wheelchair seating in the saloon, on both sides of the boat.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located next to the bar, on the port (left) side.
    • The distance from the bar is 4m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The width of the opening is 90cm.
    • The door has a twist lock.
    • Internally the door has a medium colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 165cm (width) x 160cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 90cm from the floor.
    • There is a vertical grab rail on the right side of the wash basin.
    • The wash basin grab rail has a medium colour contrast.
    • There is a wash basin mounted soap dispenser.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 100cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 81cm.
    • The walls and floor colour contrast varies between low and high.
    • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located at the centre of the boat.
  • The upper deck can be accessed by these stairs.
  • There is a central handrail.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 21cm.
  • The depth of the steps is not between 30cm-45cm.

Upper Deck

  • Location and Access View
    • This area is located on the upper deck.
    • The most accessible route has stepped access.
    • There are no doors to open along the most accessible route.
    • There are 12 steps to this area.
    • There is a central handrail.
    • The handrail is easy to grip.
    • The handrail covers the flight of stairs throughout its length.
    • The handrail does not extend horizontally beyond the first and last step.
    • The steps are clearly marked.
    • The height of the steps is not between 15cm and 18cm.
    • The height of the highest step is 21cm.
    • The depth of the steps is not between 30cm-45cm.
    • There is an opening without doors.
    • The width of the opening is more than 200cm.
  • Seating Area View
    • The seating area is partially covered.
    • There is step-free level access throughout the seating area.
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: benches.
    • Seating is fixed.
    • There may be background noise in this area.