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Jacobite Cruises - Jacobite Maverick

Dochgarroch Lock, Inverness, IV3 8JG

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Access Guide

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Introduction

  • Comments View
    • Services/facilities include shared parking, a quayside ticket office, a waiting area, a gangway, The Clansman Hotel, a restaurant and shop. .
    • Loch Ness by Jacobite have a variety of cruise and tour options. .
    • The Contemplation Cruise departing from Dochgarroch Lock is wheelchair accessible. Contemplation is a 2-hour round trip starting from Dochgarroch along the Caledonian Canal and Loch Ness with views of Urquhart Castle. .
    • The Inspiration Cruise is a 50-minute round trip from Clansman Harbour on Loch Ness with views of Urquhart Castle. It is not suitable for wheelchair users. .
    • The Freedom Cruise is a 2.5 hour round trip from Clansman Harbour on Loch Ness and includes a 50 minute cruise on Loch Ness and a 1 hour visit to Urquhart Castle. It is not suitable for those with mobility issues. .
    • The Temptation Tour is a 3hr coach, cruise and castle combination departing from Inverness bus station. This tour is run in partnership with D&E Coaches. This tour is not suitable for wheelchair users or those with mobility impairments. .
    • Departure points are Dochgarroch Lock and The Clansman Harbour. Clansman Harbour is not accessible for wheelchair users and is not recommended for those who have a walking disability. .
    • Dochgarroch Lock is the most accessible boarding location for the cruises. .
    • Assistance dogs only are permitted to enter Urquhart Castle and grounds.

Opening Times

  • The venue has seasonal opening times and please contact the venue for details of opening times.

Getting Here

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is a shared car park with the An Talla Café and Shop.
    • The car park is located in front of the An Talla Café and Shop.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 5 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 230cm x 480cm (7ft 7in x 15ft 9in).
    • The nearest Blue Badge bay is 55m (60yd 5in) from the quayside entrance.
    • The furthest Blue Badge bay is 70m (76yd 1ft) from the quayside entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are loose chippings.
    • The car park surface is tarmac.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located at the quayside, 10m from the gangway.
  • Comments View
    • The gangway is 60m from the ticket office in An Talla.
    • There is short term 30 minute parking permitted by the quayside to allow for drop off.

Outside Access (Main entrance)

  • Entrance View
    • This information is for the entrance located on the starboard (right) side of the boat.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 102cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the access.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 126cm (4ft 2in).
  • Comments View
    • The gangway is height adjustable to make the ramp as level as possible depending on the water level.
    • There is a similar entrance on the port (left) side of the boat that may be used depending on where the boat is moored.

Entrance (Cabin Entrance)

  • This information is for the entrance located at the rear of the boat on the lower deck on the starboard side.
  • Entrance View
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to each side of the door.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • The width of the ramp/slope is 90cm (2ft 11in).
    • The lighting levels at the ramp/slope are moderate to good.
  • Comments View
    • The ramp overcomes the threshold of the door.
    • There is a second similar door on the port side of the boat.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • Motorised scooters are not welcomed in public parts of the venue.
  • The lighting levels are moderate to good.
  • Comments View
    • There is an audio description of the loch.
    • There is no lift to the upper deck.
    • There is bench seating through with a wheelchair space adjacent to the cabin entrance.

Eating and Drinking

  • The following information is for the café/bar.
  • The café/bar is located in the cabin.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • All tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 7m (7yd 1ft) from the main entrance.
  • The standard height for tables is 73cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Drinking straws are not available.
  • Children are welcomed in the bar area.
  • The type of food served here is snacks.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are Lower Deck, Upper Deck.
    • There are 12 steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are upper deck seating.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is written text signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the cabin entrance.
    • This accessible toilet is located at the rear of the cabin.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from a member of the crew.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 156cm x 135cm (5ft 1in x 4ft 5in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is no dropdown rail for the toilet.
    • There is a flush, however it is not on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 88cm (2ft 11in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet facility.
    • The height of the baby change table once extended is 81cm (2ft 8in).
  • Comments View
    • The air dryer is incorporated into the taps.
    • The wash basin restricts the transfer space.

Standard Toilet(s)

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.