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Jacobite Cruises - Jacobite Rebel

Dochgarroch Lock, Dochgarroch, Inverness, IV3 8JG

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Access Guide

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Overview

  • About View
    • Loch Ness by Jacobite have a variety of cruise and tour options.
    • The Contemplation Cruise is a 2 hour trip departing from Dochgarroch Lock and is wheelchair accessible.
    • The Enchantment Cruise is a 50 minute trip departing from Dochgarroch Lock and is wheelchair accessible.
    • The Freedom Cruise is a 2.5 hour round trip from Clansman Harbour on Loch Ness and includes a 50 minute cruise on Loch Ness and a 1 hour visit to Urquhart Castle. It is not suitable for those with mobility issues.
    • The Inspiration Cruise is a 50 minute round trip from Clansman Harbour on Loch Ness with views of Urquhart Castle. It is not suitable for wheelchair users.
    • The Temptation Tour and Sensation Tour are 4 hour coach, cruise and castle combination trips, departing from Inverness bus station. These tours are run in partnership with a coach company and are not suitable for wheelchair users or those with mobility issues.
    • Departure points are Dochgarroch Lock and The Clansman Harbour.
    • Clansman Harbour is not accessible for wheelchair users and is not recommended for those who have mobility issues.
    • Dochgarroch Lock is the most accessible boarding location for the cruises.
    • Assistance dogs only are permitted to enter Urquhart Castle and grounds.
    • Services and facilities available in the venue include: standard toilets, bar and seating areas.
    • There is not a toilet with adaptations available.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a slight portable ramp at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • The following areas have stepped access: the upper deck.
    • There are no doors along circulation routes.
    • Access throughout may include narrow walkways.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: Disability Awareness and First Aid.
  • Related Access Guides View

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
    • Female and male step-free standard toilet facilities are located on both sides of the boat.

Parking

  • Car Park View
    • The car park is located next to the An Talla Café & Gift Shop.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and loose chippings.
    • There are 5 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 460cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 55m from the quayside.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has uneven surfaces.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Inside Entrance (Saloon)

  • This entrance is located on the starboard (right) side, after boarding the boat.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There are no handrails for the ramp.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 80cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • For boarding information see the Jacobite Cruises - Dochgarroch Lock access guide.

Saloon

  • Location and Access View
    • The saloon is located immediately ahead after entering.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a bar where drinks can be ordered.
    • The bar was surveyed.
    • The bar is located to the left as you enter.
    • There is step-free level access to the bar.
    • The height of the bar is 110cm.
    • There is not a lowered section at the bar.
    • The payment machine is portable.
  • Service View
    • This area also has colleagues who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus types include: wall-mounted.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the majority of the seating area.
    • There is stepped access to the upper deck.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a medium colour contrast.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: benches.
    • Seating is fixed.
    • Furniture available in this area includes: tables.
    • The tables are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to there being different types of lights in the space.

Standard Toilet Facilities

  • The female standard toilet facilities were surveyed.
  • The toilet is located on the starboard (right) side, with 2 further standard toilets on the port (left) side.
  • The distance from the bar is 6m.
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a medium colour contrast.
  • The width of the opening is 80cm.
  • Internally the door has a medium colour contrast.
  • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
  • The wash basin has a sensor tap.
  • Hand drying facilities include: a hand dryer.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located the at the stern.
  • The upper deck can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 21cm.
  • The depth of the steps is not between 30cm-45cm.
  • The steps have open risers.
  • Lighting levels vary due to the use of large glazed walls.

Upper Deck

  • Location and Access View
    • This area is located up the stairs, above the saloon.
    • The most accessible route has stepped access.
    • There are no doors to open along the most accessible route.
    • There are 11 steps to this area.
    • There are handrails on both sides and also a central handrail.
    • The handrails are easy to grip.
    • The handrails cover the flight of stairs throughout its length.
    • The handrails do not extend horizontally beyond the first and last step.
    • The steps are clearly marked.
    • The height of the steps is not between 15cm and 18cm.
    • The height of the highest step is 21cm.
    • The depth of the steps is not between 30cm-45cm.
    • There is an opening without doors.
    • The width of the opening is more than 200cm.
  • Seating Area View
    • The seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: benches.
    • Seating is fixed.
    • There may be background noise in this area.