Access Guide
Summary
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Getting Help and Assistance
View
- This venue is open 24 hours.
- The opening times for Starbucks is 07:00 to 19:00 on Monday to Thursday and Saturday and 07:00 to 20:00 on Friday and Sunday.
Opening times may vary. - There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Starbucks is located on the first floor, along the link bridge.
- There is step-free access, via lift, to Starbucks.
- The entrance area is clearly signed.
- For the M1 - Leicester Forest East Services - Northbound - Welcome Break AccessAble Access Guide please click here (new tab).
- For the M1 - Leicester Forest East Services - Southbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located on the ground floor of the northbound services building, along the corridor to the right as you enter and on the ground floor of the southbound services, to the front right of the building.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Orders are placed at the till at the right hand side of the counter and then collected at the left hand side of the counter.
- Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available on request.
- Background music is played throughout this area.
- There is not a hearing assistance system.
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Self-Service Touchscreens
View
- Self-service touchscreens are not available for ordering.
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Service Counter
View
- The height of the counter is 116cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 94cm.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is stepped access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- There are some tables which are accessible to wheelchair users.
- In this area there are tables, long tables, bench seats and a mixture of chairs with and without armrests available.
- Some tables are fixed to the floor.
- The height between the floor and the underside of the lowest table is 41cm.
- The distance between the floor and the underside of the highest table is 71cm.
- The standard height for the underside of tables is 71cm.
- The surface height of the lowest table is 45cm.
- The surface height of the highest table is 76cm.
- The surface height of the tables is 76cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- There is some seating available next to the counter which has level access and is accessible to wheelchair users.
Step(s)
- There is a/are step(s) located leading from the counter to the seating area.
- The step(s) is/are used to access the seating area.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 18cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are moderate to good.
Seating Area (First Floor - Link Bridge)
- The seating area is located on the first floor, in the central area of the link bridge.
- There is step-free access to the seating area, via lift.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are tables, high tables, booths, bench seats, high stools and chairs without armrests available.
- Some chairs are fixed to the floor.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 73cm.
- The distance between the floor and the underside of the highest table is 94cm.
- The standard height for the underside of tables is 73cm.
- The surface height of the lowest table is 76cm.
- The surface height of the highest table is 105cm.
- The surface height of the tables is 76cm.
- Background music is played throughout this area.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are good.