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M1 - Leicester Forest East Services - Northbound - Welcome Break

M1 Junction 21/21a, Leicester, Leicestershire, LE3 3GB

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Access Guide

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Summary

Getting Here

  • The northbound services are located directly off the M1 between junctions 21 and 21a.
  • There is signage along the motorway indicating the distance to the services.
  • The main car park has 7 Blue Badge parking bays, 6 electric charging points and a number of parent and child and standard parking bays.
  • There is 1 Blue Badge parking bay and additional standard parking bays located at the front of the petrol station.
  • Coach parking is available to the left of the Days Inn Hotel.

Petrol Station

Parking

  • Parking View
    • The car park is located in front of the services building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • Additional parking is available outside the petrol station.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is not signage available to direct users to the Blue Badge parking bays .
    • There is/are 7 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 420cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm .
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Paying View
    • Parking charges apply after a limited time.
    • Free parking for all users is limited to 2 hours.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment for parking charges is made over the phone and via an app/online.
    • Payment can also be made at WHSmith.
  • Access from the Car Park View
    • Pedestrian walkways are not available in the car park.
    • The nearest designated Blue Badge parking bay is approximately 5m from the main entrance.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

Electric Vehicle Charging Points (Gridserve)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Gridserve.
    • Fast and slow charging is available.
    • The electric vehicle charging point(s) is/are located to the right of the services building as you face it.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help at WHSmith.
    • There is/are 6 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked and signposted.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 250cm x 450cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 105cm to 129cm.
    • The height of the electric vehicle charging point nozzle slot is 107cm.
    • The charging point(s) require tap and pay (contactless payment).
    • Parking charges apply for all users (including Blue Badge holders).
    • Charging for all users is limited to 45 minutes.
    • Payment signs are not provided.
    • Payment for charging is made at the charging point(s).
    • There is a tap and pay charging machine.
      The height of the card reader is 90cm.
      The height of the nozzle is 90cm.
    • For more information and a guide to electric vehicle charging please click here.
  • Blue Badge Electric Vehicle Charging Point(s) View
    • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Seating Area (Outside Seating)

  • The seating area is located outside the front of the service building and the hotel.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are picnic tables and bench seats available.
  • All chairs are fixed to tables.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 80cm.
  • Lighting levels are varied.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the services building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Welcome Break'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 105cm.
    • The height of the bollard(s) is 100cm.
    • The bollards do contrast visually with the paving.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the building via lift(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There are mats on the floor that might be perceived as holes.
    • There is good colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are varied.
    • Music is played in some areas.
    • There is a play/activity area located in the entrance foyer.
    • The cash machine(s) is/are located in the entrance foyer.
    • The controls/screen heights of the cash machine(s) vary between 93cm and 124cm.
    • There are hand sanitisers in the building.
    • The height of the hand sanitisers range between 87cm and 132cm.
  • Signage View
    • There is directional signage, signage for the shop(s)/restaurant(s), overhead written signage and overhead pictorial signage available.
    • The colour, design and typeface of signs is consistent throughout the building.

Accessible Toilet (Female - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located in the female standard toilets, along the corridor to the right as you enter the services building.
    • This accessible toilet is approximately 17m from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a female toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 84cm.
    • The contrast between the internal door(s) and wall(s) is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 132cm x 225cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 76cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 165cm and 175cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 98cm.
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm.
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 95cm.
    • The contrast between the hand dryer and the wall is good.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 79cm.
  • Comments View
    • There is a baby/toddler seat in the accessible toilet at a height of 97cm.

Accessible Toilet (Male - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • The accessible toilet was out of use at the time of the survey.
  • Location and Access View
    • This accessible toilet is located in the male standard toilets, along the corridor to the right as you enter the services building.
    • This accessible toilet is approximately 16m from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from WHSmith.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 85cm.
    • The contrast between the internal door(s) and wall(s) is fair.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door(s) is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 210cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • The lighting is permanent.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • There is an emergency pull cord alarm.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 125cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
    • There is not a hand sanitiser.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 93cm.
  • Comments View
    • There is a flip down baby seat located on the left wall.
    • The height of the seat is 90cm, the seat has attached seat belts.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located along the corridor to the right as you enter the services building.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 13m from the main entrance.
    • There is pictorial signage on or near the toilet entrance.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There are vertical wall mounted rails on both sides of the toilet.
    • The height of the wash basin(s) is 87cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
    • The lighting is permanent.
    • There is not a hand sanitiser.
    • These toilets are shown in photographs 1 - 5.
  • Baby Changing Facilities View
    • Baby changing facilities are available in the toilet that was surveyed.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 99cm.
  • Toilet Facilities 2 View
    • The male toilet is located along the corridor to the right as you enter the services building.
    • There is step-free access into the toilet(s).
    • The toilet(s) is/are approximately 16m from the main entrance.
    • There is pictorial signage on or near the toilet entrance.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There are vertical wall mounted rails on both sides of the toilet.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
    • The lighting is permanent.
    • There is not a hand sanitiser.
    • These toilets are shown in photographs 6 - 10.
  • Baby Changing Facilities 2 View
    • Baby changing facilities are available in the toilet that was surveyed.
    • There is a flip down baby changing table available.
    • The height of the baby changing table is 80cm.

Standard Shower

  • The shower facilities are located to the right as you enter the services building.
  • The shower facilities are approximately 14m from the main entrance.
  • There is step-free access to the shower facilities.
  • There is pictorial signage on or near the shower door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 66cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is fair.
  • The lighting levels are good.
  • The lighting is permanent.
  • There is level access into the shower.
  • This shower is shown in photographs 1 - 5.
    There are additional showers between the entrance and this shower.
    Some of the additional showers are accessed by 1 medium height (14cm) step and have a small lip on the threshold of the door (shown in photographs 6 - 11).

Ramp(s) or Slope(s) (WHSmith and the Northbound Services Stairs and Lift)

  • There is a ramp/slope located at the entrance to WHSmith.
  • The ramp/slope is used to access WHSmith and the Northbound services stairs and lift.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

Stairs

  • The stairs are located at the rear of the services building, to the rear left of WHSmith.
  • All floors are accessible by these stairs.
  • There are 24 steps between floors.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The depth of the steps are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities/services are provided on landings.
  • The lighting levels at the steps are good.

Lift

  • The lift is located to the rear of the services building, at the rear left of WHSmith.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 22m from the main entrance.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is good.
  • The width of the door opening is 90cm.
  • The dimensions of the lift are 106cm x 142cm.
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The internal controls for the lift are 85cm - 89cm from the floor.
  • There is not a hearing assistance emergency alarm system in the lift.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.
  • The lift door is manual, opens towards you (pull) and is heavy.

Escalator(s)

  • The escalator(s) is/are located ahead as you enter the building.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators only go up.
  • The floors which are accessible by escalator(s) are G and 1.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.

Link Bridge (Northbound and Southbound Services)

  • Access and Circulation View
    • The link bridge is internal.
    • There is step free access, via lift, to the bridge.
    • There is step-free access along the bridge.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are good.
    • Background music is played throughout this area.
    • There are hand sanitisers in the building.
    • The height of the hand sanitiser(s) is/are 97cm.
  • Signage View
    • Wayfinding signage is provided.
    • There is written and pictorial signage available throughout.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Services and Facilities View
    • The following services are available on the link bridge; free WiFi.
    • The following catering facilities are available on the link bridge; Subway, Starbucks, Harry Ramsdens, Chopstix, Burger King, KFC.

Seating Area (First Floor - Link Bridge)

  • The seating area is located on the first floor, in the central area of the link bridge.
  • There is step-free access to the seating area, via lift.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are chairs without armrests, booths, high tables, bench seats, high stools and tables available.
  • Some chairs are fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The distance between the floor and the underside of the lowest table is 73cm.
  • The distance between the floor and the underside of the highest table is 94cm.
  • The standard height for the underside of tables is 73cm.
  • Background music is played throughout this area.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are good.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitisers range between 87cm and 103cm.

Emergency Evacuation Procedure

  • There are audio and visual alarms for emergencies.
  • Fire wardens/marshals are available on site.
  • There is a/are internal refuge point(s).
  • The internal refuge point(s) is/are located in the stairwells at either end of the bridge.
  • There is an Evac Chair available at the refuge point(s).
  • People exit the building using the entrances/exits.
  • There is an external emergency meeting point.
  • The external emergency meeting point is located at the rear of the car park.

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