You are on Summary. Skip to the next section.

Summary

Collapse all Expand all

• Getting Help and Assistance View
  • This motorway services is open 24 hours.
  • There is a member of staff available for help and assistance.
  • For assistance please see a member of staff in WHSmith or ask for the Duty Manager.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Services Available View
  • The following services are available here; a petrol station, electric car charging points, cash machines, free WiFi, a first aid point and a defibrillator.
• Toilets and Changing Facilities Available View
  • The following facilities are available here; baby changing facilities, an accessible toilet, standard toilets and shower facilities.
  • For detailed information on the toilets available please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet within the female standard toilets , please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet on the walkway next to the male standard toilets , please click the link below.
  • For a Virtual Route Guide to the toilet facilities please click here (new tab).
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grass next to the car park.
• Shops View
  • The following shops are available here; Waitrose and WHSmith.
  • For the Waitrose - M1 - Leicester Forest East Services - Southbound - Welcome Break AccessAble Access Guide please click here (new tab).
  • For the WHSmith - M1 - Leicester Forest East Services - Southbound - Welcome Break AccessAble Access Guide please click here (new tab).
• Catering Facilities View
  • The following catering facilities are available here; Burger King, Chopstix, Harry Ramsdens, KFC, Starbucks, Subway.
  • For the Burger King - M1 - Leicester Forest East Services - Northbound and Southbound - Welcome Break AccessAble Access Guide please click here (new tab).
  • For the Chopstix - M1 - Leicester Forest East Services - Northbound and Southbound - Welcome Break AccessAble Access Guide please click here (new tab).
  • For the Harry Ramsdens - M1 - Leicester Forest East Services - Northbound and Southbound - Welcome Break AccessAble Access Guide please click here (new tab).
  • For the KFC - M1 - Leicester Forest East Services - Northbound and Southbound - Welcome Break AccessAble Access Guide please click here (new tab).
  • For the Starbucks - M1 - Leicester Forest East Southbound Services - Welcome Break AccessAble Access Guide please click here (new tab).
  • For the Subway - M1 - Leicester Forest East Services - Northbound and Southbound - Welcome Break AccessAble Access Guide please click here (new tab).
• Adjoining Motorway Services View
  • There is an adjoining motorway services building which can be accessed via an internal bridge.
  • The following services are available at the adjoining motorway services; accommodation, a petrol station, electric car charging points, cash machines and free WiFi.
  • The following facilities are available at the adjoining motorway services; an accessible toilet, standard toilets, baby changing facilities and shower facilities.
  • For the M1 - Leicester Forest East Services - Northbound - Welcome Break AccessAble Access Guide please click here (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

• The southbound services are located directly off the M1 between junctions 21 and 21a.
• There is signage along the motorway indicating the distance to the services.
• The main car park has 9 Blue Badge parking bays, 6 electric vehicle charging points and a number of parent and child and standard parking bays.
• There is 1 Blue Badge parking bay and additional standard parking bays located at the front of the petrol station.
• Coach parking is available to the left of the services building.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Parking View
  • The car park is located in front of the building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • There is lighting in the car park.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the petrol station.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • There is not signage available to direct users to the Blue Badge parking bays .
  • There is/are 9 designated Blue Badge parking bay(s) within the car park.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 221cm x 467cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm .
• Paying View
  • Parking charges apply after a limited time.
  • Free parking for all users is limited to 2 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located around the edges of the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment for parking charges is made via an app/online.
  • To see the parking charges please click here (opens new tab).
  • Payment can also be made in WHSmith.
• Access from the Car Park View
  • Pedestrian walkways are not available in the car park.
  • The nearest designated Blue Badge parking bay is approximately 14m from the main entrance.
  • There are slopes/ramps from the Blue Badge bay(s) to the building.
  • The entrance is clearly visible from the Blue Badge parking bay(s).

You are on Electric Vehicle Charging Points (Ecotricity). Skip to the next section.

Electric Vehicle Charging Points (Ecotricity)

Collapse all Expand all

• Standard Electric Vehicle Charging Point(s) View
  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Ecotricity.
  • Fast and slow charging is available.
  • The electric vehicle charging point(s) is/are located to the right hand side of the car park as you face the services building.
  • Staff are able to provide assistance with the electric vehicle charging points.
  • Customers can get assistance by either phoning the services or going in and asking for help at WHSmith.
  • There is/are 6 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are signposted and have markings which are faded.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 230cm x 484cm.
  • The charging point(s) is/are located to the front as you approach the bay(s).
  • The height range of the electric vehicle charging point controls/screen is 130cm to 143cm.
  • The height range of the electric vehicle charging point nozzle slot is 80cm to 100cm.
  • An app is required to use the charging point(s).
  • Parking charges apply for all users (including Blue Badge holders).
  • Charging for all users is limited to 45 minutes.
  • Payment signs are not provided.
  • Payment for charging is made over the phone, via an app/online and at the charging point(s).
  • There is 1 tap and pay charging point.
    The height to the card reader is 99cm.
    The height to the nozzle is 95cm.
  • For more information and a guide to electric vehicle charging please click here.

You are on Seating Area (Outside). Skip to the next section.

Seating Area (Outside)

• The seating area is located in front and to the right of the services building.
• There is ramped/sloped access to the seating area.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are picnic tables with fixed seating available.
• All chairs are fixed to tables.
• Tables are not permanently fixed to the floor.
• The standard height for the underside of tables is 70cm.

Collapse all Expand all

• Comments View
  • The flooring is block paving and loose chippings.
  • Some of the seating is on the approach slope.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the services building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Welcome Break'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 248cm.
  • There is a second set of doors.
  • The door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 168cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 145cm.
  • The height of the bollard(s) is 80cm.
  • The bollards do contrast visually with the paving.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Getting Around. Skip to the next section.

Getting Around

Collapse all Expand all

• Access and Circulation View
  • There is step-free access throughout the building.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is high colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are varied.
  • Music is played in some venues.
  • The cash machine(s) is/are located to the right as you enter the services building, opposite WHSmith.
  • The controls/screen heights of the cash machine(s) vary between 92cm and 120cm.
  • There are hand sanitisers in the building.
  • The height of the hand sanitiser(s) is/are 87cm.
• Signage View
  • There is directional signage and signage for the shop(s)/restaurant(s) available.
  • The colour, design and typeface of signs is consistent throughout the building.

You are on Accessible Toilet (Shared - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Shared - Left Hand Transfer)

• Accessible toilet facilities are available.
• The accessible toilet was out of use at the time of the survey.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located to the front right of the services building.
  • This accessible toilet is approximately 16m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff in WHSmith.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door(s) and wall(s) is medium.
  • The door(s) open(s) outwards.
  • The door(s) may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 97cm.
  • The contrast between the internal door(s) and wall(s) is medium.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 162cm x 271cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 92cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is no dropdown rail.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is high.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm.
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 84cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm.
  • The contrast between the hand dryer and the wall is good.
  • There is not a hand sanitiser.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby changing table available.
  • The height of the baby changing table is 92cm.

You are on Accessible Toilet (Female - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Female - Left Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located to the front right of the services building.
  • This accessible toilet is approximately 20m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff in WHSmith.
  • There is pictorial and written text signage on or near the toilet door.
  • The signage says 'Baby Change'.
  • The contrast between the external door(s) and wall(s) is medium.
  • The door(s) open(s) outwards.
  • The door(s) may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 98cm.
  • The contrast between the internal door(s) and wall(s) is medium.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door(s) is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 146cm x 234cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 89cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is high.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 114cm and 122cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 111cm.
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 80cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm.
  • The contrast between the hand dryer and the wall is good.
  • There is not a hand sanitiser.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby changing table available.
  • The height of the baby changing table is 90cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The female and male toilets are located to the front right of the services building.
  • There is step-free access into the toilet(s).
  • The toilet(s) is/are approximately 20m from the main entrance.
  • There is pictorial signage on or near the toilet entrance.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • The lighting is permanent.
  • There is not a hand sanitiser.
  • The female facilities are shown in photographs 1 - 5.
    The male facilities are shown in photographs 6 - 11.
• Baby Changing Facilities View
  • Baby changing facilities are available in both the female and male toilets.
  • There is a flip down baby changing table available.
  • The height of the baby changing table is 80cm.

You are on Standard Shower. Skip to the next section.

Standard Shower

• The shower facilities are located in the standard toilet area.
• The shower facilities are approximately 24m from the main entrance.
• There is step-free access to the shower facilities.
• There is pictorial signage on or near the shower door.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 77cm.
• The contrast between the external door(s) and wall(s) is medium.
• The contrast between the internal door(s) and wall(s) is medium.
• The lighting levels are good.
• The lighting is activated by a sensor.
• There is level access into the shower.
• Photographs 1 - 4 show the male standard shower.
  Photographs 5 - 10 show the female standard shower.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the front right of the services building.
• All floors are accessible by these stairs.
• There are 24 steps between floors.
• The height of the steps are between the recommended 15cm and 18cm.
• The depth of the steps are between the recommended 30cm and 45cm.
• The steps are not clearly marked.
• There is a/are handrail(s) at the steps.
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities/services are provided on landings.
• The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• The lift is located to the right as you enter the services building.
• The lift is clearly visible from the entrance.
• The lift is approximately 3m from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• There are manual, double doors which may be difficult to open, to access the lift lobby on the first floor.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The width of the door opening is 87cm.
• The dimensions of the lift are 106cm x 140cm.
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance emergency alarm system in the lift.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Ramp(s) or Slope(s) (Lift Lobby - First Floor). Skip to the next section.

Ramp(s) or Slope(s) (Lift Lobby - First Floor)

• There is a ramp/slope located in the lift lobby doorway on the first floor.
• The ramp/slope is used to access the lift on the first floor.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• The width of the ramp/slope is 138cm.
• The lighting levels at the ramp/slope are moderate to good.

You are on Link Bridge (Northbound and Southbound Services). Skip to the next section.

Link Bridge (Northbound and Southbound Services)

Collapse all Expand all

• Access and Circulation View
  • The link bridge is internal.
  • There is step free access, via lift, to the bridge.
  • There is step-free access along the bridge.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is high colour contrast between the walls and floor in the majority of walkways.
  • The lighting levels are good.
  • Background music is played throughout this area.
  • There are hand sanitisers in the building.
  • The height of the hand sanitiser(s) is/are 97cm.
• Signage View
  • Wayfinding signage is provided.
  • There is written and pictorial signage available throughout.
  • The colour, design and typeface of signs is consistent throughout the building.
• Services and Facilities View
  • The following services are available on the link bridge; free WiFi.
  • The following catering facilities are available on the link bridge; Subway, Starbucks, Harry Ramsdens, Chopstix, Burger King, KFC.

You are on Seating Area (First Floor - Link Bridge). Skip to the next section.

Seating Area (First Floor - Link Bridge)

• The seating area is located on the first floor, in the central area of the link bridge.
• There is step-free access to the seating area, via lift.
• There is sufficient space for a wheelchair user to use the seating area.
• In this area there are chairs without armrests, booths, high tables, bench seats, high stools and tables available.
• Some chairs are fixed to the floor.
• Tables are not permanently fixed to the floor.
• The distance between the floor and the underside of the lowest table is 73cm.
• The distance between the floor and the underside of the highest table is 94cm.
• The standard height for the underside of tables is 73cm.
• Background music is played throughout this area.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• Lighting levels are good.
• There is a/are hand sanitiser(s) in this area.
• The height of the hand sanitisers range between 87cm and 103cm.

You are on Emergency Evacuation Procedure. Skip to the next section.

Emergency Evacuation Procedure

• There are audio and visual alarms for emergencies.
• Fire wardens/marshals are available on site.
• There is a/are internal refuge point(s).
• The internal refuge point(s) is/are located In the stairwells at either end of the bridge.
• There is an Evac Chair available at the refuge point(s).
• People exit the building using the entrances/exits.
• There is an external emergency meeting point.
• The external emergency meeting point is located at the rear of the car park.