Access Guide
Summary
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Getting Help and Assistance
View
- Starbucks is open from 07:00 to 19:00 on Monday to Thursday and Saturday, and from 07:00 to 20:00 on Friday and Sunday.
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- Starbucks is located on the first floor, ahead as you exit the lift, along the link bridge.
- There is step-free access to Starbucks.
- The entrance area is clearly signed.
- For the M1 - Leicester Forest East Services - Southbound - Welcome Break AccessAble Access Guide please click here (new tab).
- For the M1 - Leicester Forest East Services - Northbound - Welcome Break AccessAble Access Guide please click here (new tab).
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Toilet Facilities
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- Accessible toilet facilities are located on the ground floor of the southbound services building, to the front right of the building as you enter and on the ground floor of the northbound services building, along the corridor to the right as you enter.
- For detailed information about the toilet facilities please click here (new tab).
Entrance
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Entrance
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- This information is for the entrance located on the first floor.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are permanently held open.
- The width of the door opening is 80cm.
Eating / Drinking
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Customers place orders at the till in the centre of the counter.
Staff call out orders when they are ready, and they are then collected at the left hand side of the counter. - Staff can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Music is played everywhere.
- There is not a hearing assistance system.
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Self-Service Touchscreens
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- Self-service touchscreens are not available for ordering.
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Service Counter
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- The height of the counter is 117cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 87cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
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- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are coffee tables, tables, high tables, long tables, armchairs, bench seats, high stools and chairs without armrests available.
- Chairs are not permanently fixed to the floor.
- Some tables are fixed to the floor.
- The height between the floor and the underside of the lowest table is 43cm.
- The distance between the floor and the underside of the highest table is 91cm.
- The standard height for the underside of tables is 72cm.
- The surface height of the lowest table is 46cm.
- The surface height of the highest table is 96cm.
- The surface height of the tables is 75cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are low to moderate.