You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact a member of staff at the Visitor Centre. Wheelchairs are available on a first come first serve basis.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• A place of safety can be made available with the Savill Garden Visitor Centre which is within the office space.
• There is a defibrillator available at the main counter in The Savill Garden Visitor Centre. A member of staff can get the defibrillator and bring it to a visitor elsewhere in the grounds.
• There are park wardens located around the gardens and park areas to provide assistance if needed.
• In an emergency call: 01753 860222 or Emergency Services on 999.
• For car park issues call: 07825 430192.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Savill Garden Visitor Centre is located off Wick Road.
  • The Savill Garden Visitor Centre has its own car park with Blue Badge parking bays.
• By Bus View
  • There is not a bus stop within 150 metres of the venue.
• By Train View
  • The nearest railway stations are Egham, Windsor Central, Windsor and Eton Riverside, Ascot and Virginia Water.
    From London Paddington, First Great Western trains operate a service to Windsor Central via a change at Slough.
    South West Trains operate services from London Waterloo to the other stations.
    A taxi will be needed to complete your journey to the Park, this usually takes around 15 to 20 minutes depending on traffic.

You are on Parking (The Savill Garden and Adventure Play). Skip to the next section.

Parking (The Savill Garden and Adventure Play)

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• Parking View
  • The venue does have its own parking facilities.
  • The car park is located off Wick Road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 12 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 600cm (8ft 2in x 19ft 8in).
  • The Blue Badge parking bays have a marked zone to one side but not at the rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Please note that parking charges apply to all users, including Blue Badge holders.
• Paying View
  • There are parking charges for the car park.
  • Parking charges apply for all users (including Blue Badge holders).
  • Parking is free for Friends of The Savill Garden and Members of Windsor Great Park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
  • Payment for parking charges is made at a payment machine.
  • Payment machines are located close to the Blue Badge parking bays.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the parking charges please click here (opens new tab).
  • The payment machines have a button to lower the touchscreen for wheelchair users.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the Visitor Centre.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 105cm from floor level.
  • The door(s) is/are single width.
  • The width of the opening is 120cm.
  • There are two sets of push pad doors. There is a revolving door at the centre, with a button to stop the revolving door and an automatic door at the centre. The width of the automatic door is 180cm.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is loose chippings.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 160cm.
  • There is a member of staff available for assistance at this entrance.

You are on Counter. Skip to the next section.

Counter

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• Counter View
  • The counter is located just beyond the entrance.
  • The counter is approximately 1m (3ft 3in) from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 86cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • The type of flooring in this area is carpet and tiles.
• Comments View
  • There is a automatic gate located next to the counter, the width of the gate is 97cm.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

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• Location and Access View
  • The following information is for the café.
  • The café is located to the left after you enter.
  • There is step-free access to the café.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Takeaway cups are available.
  • Drinking straws are available.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 85cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 71cm.
  • The distance between the floor and the underside of the highest dining table is 73cm.
  • The surface height of the lowest table is 49cm.
  • The surface height of the highest table is 111cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are high tables and high stools.
  • The type of flooring in this area is tiles.
  • The lighting levels are moderate to good.

You are on Ramp(s) or Slope(s) (Female Toilets - Accessible and Standard). Skip to the next section.

Ramp(s) or Slope(s) (Female Toilets - Accessible and Standard)

• There is a ramp/slope located leading down to the toilets.
• The gradient of the ramp/slope is steep.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides of the ramp.
• The width of the ramp/slope is 110cm (3ft 7in).
• The lighting levels at the ramp/slope are moderate to good.

You are on Toilet with Adaptations (Female Toilets - Next to Café - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Female Toilets - Next to Café - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the female standard toilets, next to the café seating area.
  • There is ramped/sloped access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 90cm (2ft 11in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is a/are coat hook(s).
  • The height of the coat hook is 160cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 85cm (2ft 9in).
  • The contrast between the hand dryer and the wall is high.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 78cm.

You are on Standard Toilet(s) (Female Toilets - Next to Café). Skip to the next section.

Standard Toilet(s) (Female Toilets - Next to Café)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located next to the café seating area.
  • There is ramped/sloped access into the toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The height of the wash basin(s) is 80cm.
  • The height of the lowered wash basin is 60cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby change facilities are available in the female toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 82cm.

You are on Entrance (Café Area to the Outdoor Area including Adventure Play). Skip to the next section.

Entrance (Café Area to the Outdoor Area including Adventure Play)

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• Entrance View
  • This information is for the entrance located just after the ticket counter.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 186cm.

You are on Toilet with Adaptations (Male Toilets - Next to the Adventure Play - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Male Toilets - Next to the Adventure Play - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the male standard toilets, next to the adventure play.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 90cm (2ft 11in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 177cm x 240cm (5ft 10in x 7ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is a/are coat hook(s).
  • The height of the coat hook is 160cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7in).
  • The contrast between the hand dryer and the wall is high.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 70cm.

You are on Standard Toilet(s) (Male Toilets - Next to Adventure Play). Skip to the next section.

Standard Toilet(s) (Male Toilets - Next to Adventure Play)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located next to the adventure play.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The height of the lowered wash basin is 60cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Adventure Play. Skip to the next section.

Adventure Play

• There is step-free access along the main path around the Adventure Play.
• The surface of the path is soft rubber.
• There is an accessible digger to be used in the sand pit, the controls are 90cm high.
• There are low level musical instruments.
• There is an accessible water pump at the water feature.
• There is an accessible walkway leading up to the main deck.
• The ramps leading up to the main decks are wooden and have a long slight gradient.
• The accessible walkway leads to a specially adapted slide, a tactile and braille board, musical tubes, climbing net, talking tubes.
• There is a quiet space located on the main deck, next to the treehouse.
• The quiet space is a space set aside from the hustle and bustle of the fun being had at Adventure Play. It is a small quiet room with reduced sensory stimulation to help a child or adult relax. If you think this might be needed during your visit, we recommend that you locate it at the beginning of your session.
• There is a rope bridge leading from the treehouse with the adapted slide to get to the other areas. The rope bridge is on a slope.
• The other treehouses have stepped access or narrow rope bridges.
• There are steps and climbing nets to access the treehouse and decks from the ground level.

You are on Related Access Guides (The Savill Garden and Visitor Centre). Skip to the next section.

Related Access Guides (The Savill Garden and Visitor Centre)

• The Savill Garden link (new tab) - click here
• The Savill Garden Visitor Centre link (new tab) - click here