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The Savill Garden Visitor Centre

Wick Lane, Englefield Green, Egham, Berkshire, TW20 0UJ

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Access Guide

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Getting Here

  • By Road View
    • The Savill Garden Visitor Centre is located off Wick Road.
    • The Savill Garden Visitor Centre has its own car park with Blue Badge parking bays.
  • By Bus View
    • There is not a bus stop within 150 metres of the venue.
  • By Train View
    • The nearest railway stations are Egham, Windsor Central, Windsor and Eton Riverside, Ascot and Virginia Water.
      From London Paddington, First Great Western trains operate a service to Windsor Central via a change at Slough.
      South West Trains operate services from London Waterloo to the other stations.
      A taxi will be needed to complete your journey to the Park, this usually takes around 15 to 20 minutes depending on traffic.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact a member of staff at the Visitor Centre.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • A place of safety can be made available with the Savill Garden Visitor Centre which is within the office space.
  • There is a defibrillator available at the main counter in The Savill Garden Visitor Centre. A member of staff can get the defibrillator and bring it to a visitor elsewhere in the grounds.
  • There are park wardens located around the gardens and park areas to provide assistance if needed.
  • In an emergency call: 01753 860222 or Emergency Services on 999.
  • For car park issues call: 07825 430192.

Parking (The Savill Garden)

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located off Wick Road.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 12 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 600cm (8ft 2in x 19ft 8in).
    • The Blue Badge parking bays have a marked zone to one side but not at the rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are parking charges for the car park.
    • Parking charges apply for all users (including Blue Badge holders).
    • Parking is free for Friends of The Savill Garden and Members of Windsor Great Park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
    • Payment for parking charges is made at a payment machine.
    • Payment machines are located close to the Blue Badge parking bays.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the parking charges please click here (opens new tab).
    • The payment machines have a button to lower the touchscreen for wheelchair users.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles and block paving.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 160cm.
    • The height of the bollard(s) is 84cm.
    • The bollards do not contrast visually with the paving.
    • There is step-free access on the approach.

Eating and Drinking (The Potting Shed)

  • Location and Access View
    • The following information is for the café.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
    • To find out more about eating at the Great Park take a look here.
  • Service Counter(s) View
    • The height of the counter is 120cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
    • The lighting levels are moderate to good.

Outdoor Seating

  • The outdoor seating is located between the car park and the entrance.
  • There is step-free access to the outdoor seating.
  • The standard height for the underside of dining tables is 67cm.
  • There are also picnic benches.
  • The surface height of the highest table is 72cm.
  • Some chairs are permanently fixed.
  • No tables are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is tiles.

Outside Access

  • Entrance View
    • This information is for the entrance located at the front of the Visitor Centre.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 105cm from floor level.
    • The door(s) is/are single width.
    • The width of the opening is 120cm.
    • There are two sets of push pad doors. There is a revolving door at the centre, with a button to stop the revolving door and an automatic door at the centre. The width of the automatic door is 180cm.

Shop

  • The majority of aisle widths are 150cm+.
  • The type of flooring is wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • There is an automatic door which leads outside to the plant sales area. The plant sales area has a stone tiled surface.

Counter (Admission and Shop)

  • Counter View
    • The counter is located ahead as you enter, at the rear of the shop.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • The counter is used for admission tickets for the Garden, membership enquiries and shop purchases.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is 85cm.
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

Eating and Drinking (Restaurant)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located to the right after you enter.
    • There is step-free access to the restaurant.
    • Please follow the signs or ask a member of staff how to access this space.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; handheld menus and menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Seasonal menus can be viewed here.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 60cm.
    • The distance between the floor and the underside of the highest dining table is 73cm.
    • The standard height for the underside of dining tables is 70cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The type of flooring in this area is stone and wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • There are automatic doors between the internal restaurant seating area and Garden Terrace.

Eating and Drinking (Gallery Cafe)

  • Location and Access View
    • The following information is for the café.
    • The café is located to the left of the shop.
    • There is step-free access to the café.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 85cm.
    • There is not a moveable card machine available for payment.
    • The type of flooring in this area is wood.
    • The height of the tray rail is 75cm. There is a portable card reader available in the restaurant, which can be brought over to the café.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 63cm.
    • The distance between the floor and the underside of the highest dining table is 71cm.
    • The standard height for the underside of dining tables is 69cm.
    • The surface height of the lowest table is 49cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • In this area there are coffee tables and armchairs.
    • The type of flooring in this area is wood.
    • The lighting levels are moderate to good.

Accessible Toilet(s) (The Savill Garden Visitor Centre - Right Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the left after you enter, within the shop.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 90cm (2ft 11in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 189cm x 230cm (6ft 2in x 7ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is poor.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 70cm.

Accessible Toilet(s) (The Savill Garden Visitor Centre - Left Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the left after you enter, within the shop.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 90cm (2ft 11in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 220cm x 230cm (7ft 3in x 7ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 170cm (5ft 7in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 85cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is poor.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 69cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the left after you enter, within the shop.
    • There is step-free access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • The ambulant toilet does not have vertical wall mounted grab rails.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left after you enter, within the shop.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 90cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

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