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Shopmobility

Level 6 Friary Walk Car Park, Chapel and Friary Walk Shopping Centre, Worcester, WR1 3LE

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Access Guide

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Introduction

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Worcester Foregate Street.

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Friary Walk does not give free parking to Blue Badge holders.
      Shopmobility gives free parking if you hire equipment.
    • The car park is located on level 6 of the Friary Walk Car Park.
    • The car park type is multi storey.
    • There is/are 8 Blue Badge parking bay(s) within the car park.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • The dimensions of the Blue Badge parking bay(s) are 500cm x 750cm (16ft 4in x 24ft 7in).
    • The nearest Blue Badge bay is 10m (32ft) from the Shopmobility entrance.
    • The furthest Blue Badge bay is 50m (164ft) from the Shopmobility entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 6in).
  • Drop-off Point View
    • Scooters and wheelchairs can be brought to the car for direct transfer.
    • There are additional standard size car park spaces within the Shopmobility area.
    • It is requested that the Blue Badge bays are kept available for disabled drivers and that disabled passengers transfer to a scooter / wheelchair in a clear area and allow the driver to park in a standard space.

Outside Access (Shopmobility Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The width of the door opening is 90cm.
  • Comments View
    • Please ring the Shopmobility bell and wait for a volunteer.

Outside Access (Shopping Centre Entrance)

  • Entrance View
    • This information is for the entrance located to the left of the Shopmobility car park area.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The lighting levels at the ramp/slope are good.

Lift (Shopping Centre Entrance)

  • There is a lift for public use.
  • The lift is located to the left after you enter shopping centre entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 18m (19yd 2ft) from the shopping centre entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 170cm (5ft 7in).
  • The dimensions of the lift are 190cm x 220cm (6ft 3in x 7ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Reception

  • The desk/counter is 1m (3ft 3in) from the Shopmobility entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are medium.

Shopmobility

  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • There is a hire charge.
  • Escorts are not normally available to assist around town / city.
  • Trained escorts are not available for people with a visual impairment.
  • Trained escorts are not available for people with a hearing impairment.
  • Comments View
    • A route map is available on the website.
    • The booking of equipment is not essential but recommended.
    • Membership of the scheme is required at £10 per year, and there is a fee of £3 per visit.
    • Equipment can be borrowed for the full day, from 09:00 to 16:15.
    • Small mobility scooters and manual wheelchairs can be hired for holiday use.

Standard Toilet(s)

Toilet with Adaptations

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 3m (3yd 10in) from the Shopmobility entarnce.
    • The accessible toilet is located to the left as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door is light.
    • The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.