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Outpatients Department

York Hospital, Wigginton Road, York, YO31 8HE

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Access Guide

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Getting To The Hospital (York Hospital)

  • By Road View
    • York Hospital is located North of York City Centre, off Wigginton Road.
      If you are coming from either the North or West of the city the access is best from the A1237.
      If coming from the South or East, then access is easier from the A64.
      There are multiple routes from these roads into the hospital and it is best to use the satnav postcode of YO31 8HE.
    • There is a multi-storey car park and a main Blue Badge only car park near the main hospital entrance.
      The multi-storey car park operates on a barrier/pay on exit system.
      Blue Badge parking is free of charge onsite and in the multi-storey car park.
  • By Bus View
    • The main bus company to stop at the hospital is First Bus.
      The services that stop on Wigginton Road outside the hospital are routes numbers 6, 40 and Hospital Bus.
    • There is an onsite bus stop.
    • The onsite bus stop is located opposite the main entrance, at the far side of the accessible car park.
    • The bus stop has bench seating and limited sheltering from the weather. There is no space for a wheelchair user under the canopy.
    • The route to the main hospital entrance is step-free level and approximately 80 metres. Along the route there are dropped kerbs, dropped kerbs with tactile paving and pedestrian crossings.
  • By Train View
    • The nearest train station is York, approximately 1.3 miles from the Hospital.
      The services which run to York Station are operated by Cross Country, Grand Central, LNER, Transpennine Express and Northern Rail.
  • Useful Links View

Getting Help and Assistance (York Hospital)

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the hospital building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01904 726 262.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main entrance.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • There is a Changing Places facility at this hospital which is located on the ground floor, to the left of the main reception.
  • To view the Changing Places Accessibility Guide please click here.
  • BSL interpreters can be provided via videolinks on local tablets.

Parking (Main Entrance Accessible Parking and Drop Off Point)

  • Car Park View
    • The car park is located at the front of the hospital grounds.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 229cm (width) x 476cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 130cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 25m from the main entrance - automatic doors.
    • The most accessible route from the Blue Badge parking has a very easy slope, uneven surfaces, bollards and a pedestrian crossing.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located in front of the main entrance.
    • There is a dropped kerb with tactile paving from the drop-off point.

Getting To (The Outpatients Department)

  • The Outpatients Department is/are located on the ground floor.
  • Access to the Outpatients Department is via the main accessible entrance.
  • Enter through the main accessible entrance at the front of the hospital.
    The Outpatients reception area is immediately to the left of the main hospital reception.
  • There is step free access to the Outpatients Department.
  • The Outpatients Department is approximately 9m from the main accessible entrance.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.

Entrance (Main Entrance - Automatic Doors)

  • This entrance is located at the front of the hospital building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 130cm.
  • The height of the hand sanitiser is 129cm.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 83cm.
  • The width of the opening is 110cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 95cm.
  • There is an identical door available to the left of the door surveyed.
  • There is a second set of double automatic doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 190cm.
  • The second set of doors have a medium visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives you access to the ground floor.

Opening Times (Outpatients Department)

  • Monday 08:30 - 16:30.
  • Tuesday 08:30 - 16:30.
  • Wednesday 08:30 - 16:30.
  • Thursday 08:30 - 16:30.
  • Friday 08:30 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Department / Service

  • Department / Service Access View
    • Outpatients is located to the left of the main reception.
    • There is not a/are not door(s) leading into the department/service.
    • There is level access along the main corridor.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area and a main reception.
    • A hearing assistance system is not available in the department/service.

Reception (Outpatients)

  • Reception View
    • The reception point is located immediately to the left of the main hospital reception.
    • The reception point is approximately 5m (5yd 1ft) from the main accessible entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm) .
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is bench seating and also a mixture of single seats with and without armrests.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Other Floors (Outpatients)

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are moderate to good.
  • Comments View
    • There is a chair stair lift available to overcome the stair. Please report to the main reception desk to use the lift.

Lift (Stair Lift)

  • There is a lift for public use.
  • The lift is located at the rear left of Outpatients Reception.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is a chair stair lift.
  • Staff do need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • The lighting level in the lift is good.

Lift (Outpatients)

  • There is a lift for public use.
  • The lift is located along the corridor to the right of the Outpatients stairs.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 40m (43yd 2ft) from the main accessible entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The visual contrast between the external lift controls and the control plate is high.
  • The visual contrast between the external lift control plate and the wall is low.
  • The clear door width is 130cm.
  • The dimensions of the lift are 130cm x 280cm.
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Location of Toilet/Changing Facilities (York Hospital)

  • Changing Places facilities are located on the ground floor, to the left of the main hospital entrances, next to the outpatients waiting area.
  • Accessible toilet facilities are located on the ground floor, to the right of the main hospital entrances, opposite the York Wheels office and within Ellerby's Restaurant on the ground floor of the hospital.
  • Female and male standard toilet facilities are located on the ground floor, to the left of the main hospital entrances, next to the outpatients waiting area, within Ellerby's Restaurant on the ground floor, on the third floor outside Ward 35 and outside the maternity entrance on the ground floor.
  • Parent and baby changing facilities are located on the ground floor, to the left of the main hospital entrances, next to the outpatients waiting area, within the Changing Place and also within Ellerby's Restaurant on the ground floor of the hospital.

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