You are on Area Summary. Skip to the next section.

Area Summary

• Gloomy Wood is located between Katanga Canyon and Forbidden Valley.
• For more information on Alton Towers Resort please click here (new tab).
• The following facilities are available in this area; a Changing Places facility, standard toilets and baby changing facilities.
• Rides/Attractions within this area include; The Curse at Alton Manor.
• The nearest changing places is located between Gloomy Wood and Forbidden Valley.
• For more information on the changing places please click here (new tab).
• The nearest accessible toilet is located in the Explorer's Pizza and Pasta Buffet or in Forbidden Valley.
• The nearest standard toilets are located next to Attic of Antiques.
• The nearest baby change facilities are located next to Attic of Antiques.
• For more information on the standard toilets/baby change facilities please click here (new tab).
• The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
• For more information on the guest information point please click here (new tab).
• The medical centre is located between Towers Street and Mutiny Bay.
• For more information on the medical centre please click here (new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the theme park map please click here (new tab).
• There is a member of staff available for help and assistance.
• There is a member of staff trained in British Sign Language.
• The alternative formats documents can be provided in include: large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and mobility scooters.
• To obtain mobility aids please contact a member of staff or Guest Services.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The quiet/safe place is located in No.1 Towers Street.
• Ear defenders and RADAR keys are available from Guest Services.
• Portable hearing loops are available for use around the resort. These are available from Guest Services.
• Free WiFi is available throughout the resort.
• All staff undertake Disability Awareness and Equality Training.

You are on Area. Skip to the next section.

Area

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• Access and Circulation View
  • Gloomy Wood can be accessed via steep slopes from Katanga Canyon, Haunted Hollow or Forbidden Valley.
  • There is ramped/sloped access throughout this area.
  • There is a steep slope leading up to Attic of Antiques and the toilets.
  • There is an unmarked step leading into the photo booth.
  • The surface throughout consists of block paving.
  • The floor surface may be uneven in places.
  • During busy periods this area can become congested.
  • There are resting areas in this area.
  • Seating in the resting area(s) include(s); picnic tables with fixed seating, chairs with no armrests and bench seating.
  • Vending machines are available in this area.
  • The vending machine controls range from 40cm to 155cm.
  • Freestyle drinks machines are not available in this area.
  • There is a designated smoking area on the route to Haunted Hollow from Gloomy Wood.
• Signage and Audio View
  • Wayfinding signage is not provided.
  • There is background music/noise in this area.

You are on Eating and Drinking (Coach House Confectionary). Skip to the next section.

Eating and Drinking (Coach House Confectionary)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • The food and drink kiosk is located within Gloomy Wood, opposite The Curse at Alton Manor ride.
  • There is step-free access to the food and drink kiosk.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 88cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is block paving.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 61cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is block paving.

You are on Ramp(s) or Slope(s) (Katanga Canyon - Gloomy Wood). Skip to the next section.

Ramp(s) or Slope(s) (Katanga Canyon - Gloomy Wood)

• There is a ramp/slope located between Katanga Canyon and Gloomy Wood.
• The gradient of the ramp/slope is steep.

You are on Ramp(s) or Slope(s) (Gloomy Wood - Haunted Hollow). Skip to the next section.

Ramp(s) or Slope(s) (Gloomy Wood - Haunted Hollow)

• There is a ramp/slope located between Gloomy Wood and Haunted Hollow.
• The gradient of the ramp/slope is steep.

You are on Ramp(s) or Slope(s) (Gloomy Wood - Forbidden Valley). Skip to the next section.

Ramp(s) or Slope(s) (Gloomy Wood - Forbidden Valley)

• There is a ramp/slope located between Gloomy Wood and Forbidden Valley.
• The gradient of the ramp/slope is steep.

You are on Changing Places (Gloomy Wood). Skip to the next section.

Changing Places (Gloomy Wood)

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• Location and Access View
  • The facility is located between Gloomy Wood and Forbidden Valley.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is ramped/sloped access into the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is fair.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of staff or Guest Services.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 85cm (2ft 9in).
  • The dimensions of the facility are 185cm x 470cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 75cm.
  • The transfer space on the left as you face the toilet is 75cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The toilet has a cistern.
  • The toilet seat colour contrast is good.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is not a soap dispenser.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 90cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 90cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Gloomy Wood). Skip to the next section.

Standard Toilet(s) (Gloomy Wood)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located in Gloomy Wood, to the side of SPOOKS R US.
  • There is ramped/sloped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby change facilities are available in both the female and male toilets.
  • There is a fixed baby change table available.
  • The height of the baby change table is 100cm.
• Comments View
  • There are two access points for the standard toilets; one in the main area and one on route to Forbidden Valley.

You are on Ramp(s) or Slope(s) (Gloomy Wood Changing Places and Toilets). Skip to the next section.

Ramp(s) or Slope(s) (Gloomy Wood Changing Places and Toilets)

• There is a ramp/slope located next to SPOOKS R US and between Gloomy Wood and Forbidden Valley.
• The ramp/slope is used to access the toilets.
• The gradient of the ramp/slope is steep.
• There is a steep slope within the main Gloomy Wood area which leads to the standard toilets.
  There is a steep slope between Gloomy Wood and Forbidden Valley, which leads to the Changing Places and the other side of the standard toilets.

You are on Area Access Guides. Skip to the next section.

Area Access Guides

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• Rides/Attractions View
  • Duel: The Haunted House Strikes Back link (new tab) - click here
• Shops View
  • SPOOKS R US link (new tab) - click here
• Other View
  • Haunted Hollow link (new tab) - click here