You are on Area Summary. Skip to the next section.

Area Summary

• Mutiny Bay is located to the left as you exit the bottom of Towers Street.
• For more information on Alton Towers Resort please click here (new tab).
• The following facilities are available in this area; standard toilets and baby changing facilities.
• Rides/Attractions within this area include; Battle Galleons, Heave Ho, Marauder's Mayhem, Wicker Man and Sharkbait Reef by SEA LIFE.
• The nearest changing places is located between Gloomy Wood and Forbidden Valley.
• For more information on the changing places please click here (new tab).
• The nearest accessible toilet is located at the top of Towers Street or in the Explorer's Pizza and Pasta Buffet.
• The nearest standard toilets are located in Mutiny Bay/Welcom-Inn Courtyard.
• The nearest baby change facilities are located in Mutiny Bay/Welcom-Inn Courtyard.
• For more information on the standard toilets/baby change facilities please click here (new tab).
• The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
• For more information on the guest information point please click here (new tab).
• The medical centre is located between Towers Street and Mutiny Bay.
• For more information on the medical centre please click here (new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the theme park map please click here (new tab).
• There is a member of staff available for help and assistance.
• There is a member of staff trained in British Sign Language.
• The alternative formats documents can be provided in include: large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and mobility scooters.
• To obtain mobility aids please contact a member of staff or Guest Services.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The quiet/safe place is located in No.1 Towers Street.
• Ear defenders and RADAR keys are available from Guest Services.
• Portable hearing loops are available for use around the resort. These are available from Guest Services.
• Free WiFi is available throughout the resort.
• All staff undertake Disability Awareness and Equality Training.

You are on Area. Skip to the next section.

Area

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• Access and Circulation View
  • There are multiple access points to Mutiny Bay.
  • There is step-free access throughout this area.
  • There are some slight slopes leading to kiosks and gaming counters.
  • There is a steep slope leading to/from Katanga Canyon.
  • There is an unmarked step leading into the photo booth.
  • The surface throughout consists of tarmac and block paving.
  • The floor surface may be uneven in places.
  • During busy periods this area can become congested.
  • There are resting areas in this area.
  • Seating in the resting area(s) include(s); picnic tables with fixed seating and bench seating.
  • Freestyle drinks machines are available in this area.
  • The Freestyle drinks machine controls range from 135cm to 163cm.
  • The lowered controls designed for wheelchair users are at a height of 92cm.
  • There is a steep slope leading to the Freestyle units.
  • There are 3 access points leading to the undercover seating area.
    The access point from the main lake has level access, the access point next to Wicker Man has a slight slope and the access point within the main Mutiny Bay area has a steep slope.
  • Within the Courtyard there are tables and bench seating. The height of the tables is 79cm.
  • There are two huts within the Courtyard accessed via slight, permanent ramps.
  • There are designated smoking areas in Mutiny Bay.
• Signage and Audio View
  • Wayfinding signage is provided.
  • Wayfinding signage does not include symbols or pictograms.
  • There is background music/noise in this area.

You are on Ramp(s) or Slope(s) (Mutiny Bay - Katanga Canyon). Skip to the next section.

Ramp(s) or Slope(s) (Mutiny Bay - Katanga Canyon)

• There is a ramp/slope located between Mutiny Bay and Katanga Canyon.
• The gradient of the ramp/slope is steep.
• There is a Freestyle drinks unit between Mutiny Bay and Katanga Canyon.

You are on Ramp(s) or Slope(s) (Mutiny Bay - Haunted Hollow). Skip to the next section.

Ramp(s) or Slope(s) (Mutiny Bay - Haunted Hollow)

• There is a ramp/slope located between Mutiny Bay and Haunted Hollow.
• The gradient of the ramp/slope is steep.

You are on Outdoor Seating (Welcom-Inn Courtyard). Skip to the next section.

Outdoor Seating (Welcom-Inn Courtyard)

• The outdoor seating is located at the rear of the Welcom-Inn, in the courtyard.
• There is step-free access to the outdoor seating.
• The standard height for the underside of dining tables is 76cm.
• There are also bench seats and picnic benches.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• No chairs have armrests on both sides.
• The type of flooring in this area is block paving.

You are on Counter (Welcom-Inn Courtyard Photos). Skip to the next section.

Counter (Welcom-Inn Courtyard Photos)

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• Counter View
  • The counter is located in the Welcom-Inn Courtyard.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The height of the counter is 81cm.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is concrete and block paving.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There are bench seats available.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Eating and Drinking (Mutiny Bay Donuts). Skip to the next section.

Eating and Drinking (Mutiny Bay Donuts)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • There is step-free access to the food and drink kiosk.
• Service and Menus View
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is donuts.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 95cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is block paving.

You are on Eating and Drinking (Coffee Kiosk). Skip to the next section.

Eating and Drinking (Coffee Kiosk)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • There is ramped/sloped or stepped access to the food and drink kiosk.
  • There is a steep slope or 4 deep steps without handrails, to access the Coffee Kiosk.
• Service and Menus View
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is block paving.
  • The coffee counter is 102cm high and has no lowered section.
    The ice cream counter height is 65cm and has no lowered section.

You are on Eating and Drinking (Courtyard Hot Dogs, Wraps & Waffles). Skip to the next section.

Eating and Drinking (Courtyard Hot Dogs, Wraps & Waffles)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • There is ramped/sloped access to the food and drink kiosk.
  • There is a slight slope leading to all 3 counters.
• Service and Menus View
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 114cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tarmac.

You are on Eating and Drinking (Pirate Treats). Skip to the next section.

Eating and Drinking (Pirate Treats)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • There is step-free access to the food and drink kiosk.
• Service and Menus View
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is snacks, ice creams and drinks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is block paving.

You are on Eating and Drinking (Eastern Express). Skip to the next section.

Eating and Drinking (Eastern Express)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • There is step-free access to the food and drink kiosk.
• Service and Menus View
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are not available.
  • This area does not play background music.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 96cm.
  • The height of the lowered section at the counter is 90cm.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • There is a moveable card machine available for payment.

You are on Eating and Drinking (The Burger Kitchen). Skip to the next section.

Eating and Drinking (The Burger Kitchen)

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• Location and Access View
  • The following information is for the food and drink kiosk.
  • The food and drink kiosk is located in Mutiny Bay.
  • There is ramped/sloped access to the food and drink kiosk.
  • There is a slight slope leading to the food and drink kiosk.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 108cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is block paving.

You are on Outdoor Seating (The Burger Kitchen). Skip to the next section.

Outdoor Seating (The Burger Kitchen)

• The outdoor seating is located to the side of The Burger Kitchen.
• There is ramped/sloped access to the outdoor seating.
• The standard height for the underside of dining tables is 76cm.
• There are also picnic benches.
• All chairs are permanently fixed.
• No tables are permanently fixed.
• No chairs have armrests on both sides.
• The type of flooring in this area is block paving.

You are on Ramp(s) / Slope(s) and Step(s) (The Burger Kitchen Outdoor Seating). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (The Burger Kitchen Outdoor Seating)

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• Ramp / Slope View
  • There is a ramp/slope located to the side of The Burger Kitchen.
  • The ramp/slope is used to access the outdoor seating area.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located to the side of The Burger Kitchen.
  • The step(s) is/are used to access the outdoor seating area.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 22cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Standard Toilet(s) (Mutiny Bay). Skip to the next section.

Standard Toilet(s) (Mutiny Bay)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located in Mutiny Bay.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
  • The information above relates to the male toilet. There is a different configuration of rails in the female toilet.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is lever.
  • Lighting levels are moderate to good.
  • There are push taps at the main communal wash basins.
• Baby Changing Facilities View
  • Baby change facilities are available in the female toilets.
  • There is a fixed baby change table available.
  • The height of the baby change table is 100cm.
• Comments View
  • There are two access points into the standard toilets; one from the main area and one from within the Welcom-Inn courtyard.
  • There is level access from the main area into the toilets.
  • There is a steep slope leading to the toilets from the undercover seating area (Welcom-Inn courtyard).

You are on Ramp(s) or Slope(s) (Mutiny Bay Standard Toilets). Skip to the next section.

Ramp(s) or Slope(s) (Mutiny Bay Standard Toilets)

• There is a ramp/slope located in the undercover seating area.
• The ramp/slope is used to access the toilets.
• The gradient of the ramp/slope is steep.

You are on Area Access Guides. Skip to the next section.

Area Access Guides

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• Rides/Attractions View
  • Battle Galleons link (new tab) - click here
  • Heave Ho link (new tab) - click here
  • Marauder's Mayhem link (new tab) - click here
  • Wicker Man link (new tab) - click here
  • Sharkbait Reef by SEA LIFE link (new tab) - click here
• Restaurants/Cafés View
  • The Burger Kitchen link (new tab) - click here
  • Welcom-Inn link (new tab) - click here
• Shops View
  • Sharkbait Reef Shoppe link (new tab) - click here
  • Wicker Man Shop link (new tab) - click here