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Palatine Centre

Stockton Road, Durham, DH1 3LE

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Access Guide

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COVID-19 Information

  • The information in this section was taken in June 2021.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • The height of the hand sanitiser is 100cm.
  • Hand sanitisers are available inside the venue.
  • There is not a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Summary

  • Building View
    • Services / Facilities within the building include; staff offices and meeting rooms.
  • Location of Toilet/Changing Facilities View
    • Accessible toilet facilities are located on the first and second floor.
    • Female standard toilet facilities are located on the first and second floor.
    • Male standard toilet facilities are located on the first and second floor.

Getting Here (Lower Mountjoy Site)

Useful Information

Building Parking

  • The building does have its own dedicated parking.
  • Building Car Park View
    • The car park can be used by Blue Badge holders.
    • There are no parking charges that apply on the day.
    • The car park is located to the rear of the building opposite the law school building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • Designated Blue Badge parking bays are available.
    • There is/are 4 designated parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated parking bay(s) are 230cm x 517cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zone is 130cm wide.
    • The dimensions of the designated bays do not vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • The nearest designated bay is 35m (38yd 10in) from the Durham Law School.
    • The route from the car park to the building is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The dropped kerb between the car park and the building does have tactile paving.
    • The car park surface is concrete.
  • On Street Parking View
    • Clearly signed and/or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 210cm x 412cm (6ft 11in x 13ft 6in).
    • The on street standard parking bay(s) is/are located on Quarryheads Lane.
  • Drop Off Point View
    • There is not a designated drop off point.
    • Paying on the day is required for street parking.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located to the right hand side of the building.
    • This entrance gives access to ground floor of the Palatine Centre.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Palatine Centre'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • A key card is required for access at this entrance.
    • The height of the key card reader is 100cm.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 132cm.
    • There is also a single manual door next to this one.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.

Reception

  • Reception View
    • The reception point is located ahead as you enter via the main entrance.
    • The reception point is approximately 5m (5yd 1ft) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors at/behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is 95cm .
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 74cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 23/06/2021.
    • The hearing loop was not working at the time of testing.
    • There is wayfinding signage available at/close to the reception.
    • The type of flooring in the reception area is tiles.
  • Reception Waiting Area View
    • There is not a waiting area close to the reception point.

Getting Around

  • Access View
    • There is step-free access throughout the building.
  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet, vinyl and tiles.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in communal areas.
    • There is a hearing assistance system in the communal areas of the building.
    • The system is a fixed loop.
    • A fixed loop is located at reception.
    • Staff are not trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 23/06/2022.
    • The hearing loop was not working at the time of testing.

Entrance (Stair 1 and Lift)

  • Entrance View
    • This information is for the entrance located to the left of the building.
    • This entrance gives access to Stair 1 and lift.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Stair 1 and Lift'.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • A key card is required for access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) is/are heavy.
    • The width of the door opening is 86cm.
  • Comments View
    • There is a release button to exit the stair and lift lobby.

Other Floors (Stair 1)

  • Stairs View
    • The stairs are located to the left of the building.
    • The stairs are approximately 15m from the main entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are -1, 0, 1 and 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Other Information View
    • There are similar stairs to the right of the building as you enter via the main entrance.

Lift

  • The lift is located to the left of the building next to the stairs.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 12m (13yd 4in) from the main entrance.
  • The lift is a standard lift.
  • A member of staff needs to be notified for use of the lift.
  • The floors which are accessible by this lift are -1, 0, 1 and 2.
  • The weight limit for the lift is 1000kg.
  • There are manual, heavy, single doors to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 89cm.
  • The dimensions of the lift are 150cm x 150cm.
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Accessible Toilet(s) (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the first floor.
    • This accessible toilet is approximately 20m (21yd 2ft) from the lift lobby.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, ‘Not All Disabilities Are Visible’, written text and tactile signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 87cm.
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 247cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm.
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and pedal bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 146cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 85cm (2ft 9in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 71cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 96cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 93cm (3ft 1in).
    • The contrast between the towel dispenser and the wall is poor.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 90cm (2ft 11in).
    • The contrast between the hand dryer and the wall is poor.
  • Comments View
    • There is a second soap dispenser which is 113cm from floor level
    • It is also located above the sink and can be reached from seating on the toilet.
    • There is a similar accessible toilet on the second floor.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located on the first floor.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 20m from the lift lobby.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is lever.
    • Lighting levels are moderate to good.
    • There are similar toilets on the second floor with ambulant cubicles.
  • Toilet Facilities 2 View
    • The female toilet is located on the first floor.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 18m from the lift lobby.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
    • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is lever.
    • Lighting levels are moderate to good.
    • There are similar toilets on the second floor with ambulant cubicles with horizontal rails on both sides (photograph 12).