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Meeting Arriving Passengers

Glasgow Prestwick Airport, Prestwick, South Ayrshire, KA9 2PL

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Access Guide

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Related Access Guides (Getting to the Airport and Parking)

Entrance (Check-in Hall, by WHSmith)

  • This entrance is located at the front of the building, to the right.
  • There is step-free level access at the entrance.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are no help points available.
  • There are double manual doors which are permanently open.
  • The width of the opening is 157cm.
  • The doors have a low visual contrast.
  • There is a second set of automatic doors which opens by sliding.
  • The width of the opening is 145cm.
  • The second doors have a low visual contrast.
  • There is step-free level access as you enter the entrance.

Arrivals

  • There is step-free access throughout.
  • Some flooring is shiny.
  • There is a medium visual contrast between the walls and floor.
  • Lighting levels are bright.
  • There are no departures or arrivals information boards available.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the area.
  • Dementia friendly signage is not provided.
  • There are audible announcements in this area.
  • There is no (or very little) background noise.
  • There is not a hearing assistance system.

Counter (Information Centre)

  • The counter is located to the right of the check-in desks, opposite WHSmith.
  • The counter is approximately 40m from the Check-in Hall, by WHSmith entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 111cm.
  • The lowered section of the counter is at a height of 83cm.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter has patterned backgrounds which may affect the ability of someone to lip read.
  • There is sufficient space to write or sign documents on the counter.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is no (or very little) background noise.
  • Lighting levels are moderate to good.
  • There is step-free level access in this area.
  • There is designated seating available for people who require assistance.
  • There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • There are a mixture of chairs with and without armrests, sofas, bench seats and stools available in this area.

Special Assistance (Information Centre)

  • The passenger services counter is located to the right of the check-in desks, opposite WHSmith.
  • The passenger services counter is approximately 40m from the Check-In Hall, by WHSmith entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free level access to the counter.
  • The counter is staffed.
  • The height of the counter is 111cm.
  • The lowered section of the counter is at a height of 83cm.
  • The counter has patterned backgrounds which may affect the ability of someone to lip read.
  • There is sufficient space to write or sign documents on the counter.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is no (or very little) background noise.
  • Some flooring is shiny.
  • Lighting levels are moderate to good.
  • There is step-free level access in this area.
  • There is designated seating available for people who require assistance.
  • There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • There are a mixture of chairs with and without armrests and stools available in this area.
  • Wheelchairs (including electric wheelchairs) are available to borrow from the Information centre, or may be collected from the rank on the right as you enter via the Check-In Hall entrance.
    There is no charge to borrow any wheelchairs at this airport.

Toilet and Changing Facilities

  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on the first floor near the lift and stairs, just inside the entrances to the female and male toilets.
  • All toilets with adaptations have a left hand transfer space.
  • Step-free male and female toilet facilities are located on the first floor, near the lift and stairs.
  • Step-free standard toilets which include facilities for ambulant disabled people are located on the first floor, near the lift and stairs.
  • Parent and baby changing facilities are located on the first floor near the lift and stairs, just inside the entrances to the female and male toilets.
  • There is a toilet with adaptations with left hand transfer space in the adjoining Arrivals area on the ground floor, behind the lift.
    There are also female and male standard toilets and baby changing facilities available. Please refer to the Arrivals guide for details.

Toilet with Adaptations (Arrivals - Right Hand Transfer)

  • This toilet is located to the rear of the seating area in Arrivals.
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door to enter opens outwards and has a high visual contrast with the surrounding walls.
  • The width of the toilet door opening is 80cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the cubicle are 149cm x 200cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the left of the seat but it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan to the wall).
  • There is a lever flush on the non transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a low visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast with the surrounding walls.
  • The toilet seat is 44cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 109cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rail is on the left of the wash basin as you look at it.
  • The vertical grab rail has a low visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 88cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 95cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin , a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • There is a low visual contrast between the walls and floor.
  • Lighting levels are bright.
  • There is a slight slope in the doorway.

Exit (Check-In Hall by WHSmith)

  • This exit is located ahead from the arrivals seating area, to the left of WHSmith.
  • There are no help points available.
  • There is step-free level access at the exit.
  • There are double automatic doors which open by sliding.
  • The width of the opening is 145cm.
  • The doors have a low visual contrast.
  • There is a second set of manual doors which are permanently open.
  • The width of the opening is 157cm.
  • The second doors have a low visual contrast.
  • There is step-free level access after you exit.

Related Access Guides