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Bullring - Middle Level West Mall

Bullring, Birmingham, B5 4BU

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Access Guide

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Getting Here

Getting Help and Assistance

  • For the map of the shopping centre please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are not available.

Opening Times

  • Monday 10:00 - 20:00.
  • Tuesday 10:00 - 20:00.
  • Wednesday 10:00 - 20:00.
  • Thursday 10:00 - 20:00.
  • Friday 10:00 - 20:00.
  • Saturday 09:00 - 20:00.
  • Sunday 11:00 - 17:00.

Parking

Outside Access (New Street Entrance)

  • Entrance View
    • This information is for the entrance located on New Street.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 103cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 87cm.
    • There is not a member of staff available for assistance at this entrance.
  • Comments View
    • There are two similar automatic doors at this entrance, one to the left and one to the right.

Outside Access (Saint Martin's Walk Entrance)

  • Entrance View
    • This information is for the entrance located on Saint Martin's Walk.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 113cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 86cm.
    • There is not a member of staff available for assistance at this entrance.
  • Comments View
    • There are two similar automatic doors at this entrance, one to the left and one to the right.

Getting Around (Middle Level - West Mall)

  • Access View
    • There is step free access throughout the building.
    • There is a slight slope, with no handrails, for access to the Middle Level West Mall.
    • The level change is shown in photographs 1 and 2. The level change is located just beyond the New Street entrance.
    • There is a very easy slope to access the Middle Level West Mall (shown in photographs 3 and 4). This slope is just beyond the Saint Martin's Walk entrance.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is tiles.
    • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are provided in some corridors/walkways.
    • There is good colour contrast between the walls and floor in all areas.
    • There are seats without armrests at regular intervals.
    • The lighting levels are good.
    • There are kiosks located throughout the Bullring.
    • Access to other floors/levels is via stairs, escalator and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Escalator(s) (West Mall Main)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located in the Western Lower Level concourse.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Lower Level, Middle Level and Upper Level.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Other Floors (West Mall)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the far corner of the West Side shopping mall.
    • The floors which are accessible by stairs are Lower Level, Middle Level and Upper Level.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Lift (West Mall Lifts)

  • There is a lift for public use.
  • The lift is located in the far corner of the West Mall.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Level, Middle Level, Upper Level and parking levels 1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 113cm (3ft 8in).
  • The dimensions of the lift are 174cm x 194cm (5ft 9in x 6ft 4in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the Middle Level of the East Mall.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on the Middle Level of the East Mall.

Parent and Baby Room

  • There is not a parent and baby room for public use.

Bullring