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Cabot Circus - Ground Floor

Glass House, Penn Street, Bristol, BS1 3BX

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, wheelchairs, motorised wheelchairs, mobility scooter and adjustable beds.
  • To obtain mobility aids please contact Bristol Shopmobility.

Opening Times

  • Monday 10:00 - 20:00.
  • Tuesday 10:00 - 20:00.
  • Wednesday 10:00 - 20:00.
  • Thursday 10:00 - 20:00.
  • Friday 10:00 - 20:00.
  • Saturday 10:00 - 20:00.
  • Sunday 11:00 - 17:00.

Parking

  • Parking View
    • The shopping centre does have its own parking facilities.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 215cm (7ft 1in).
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 620cm (12ft 2in x 20ft 4in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Blue Badge parking bays are located on levels 1 and 3 only.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are parking charges for the car park.
    • Parking is not free for visitors of the venue.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located outside the lifts on all levels of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is clearly signposted.
    • The surface on the approach to the entrance is concrete tiles.
    • There is a road to cross between the car park and the entrance.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 41m (44yd 2ft) from the Shopmobility entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Concorde Street Access Point

  • This access point is located off the Penn Street.
  • There is level access at this access point.
  • The surface of the approach is block paving.
  • There are bollards on the approach.
  • The width between the bollards in 120cm.
  • Map signage is available.

Brigstowe Street Access Point

  • This access point is located on Penn Street, opposite Philadelphia Street. There is level access with a floor surface of block paving.
  • There are bollards on the approach. The minimum width between the bollards is 120cm.
  • Bench seating is available at regular intervals.
  • A large map of Cabot Circus is available at the access point.

Hollister Street Access Point

  • This access point is located on Temple Way.
  • There is a steep slope immediately beyond the entrance with a handrail in the centre.
  • The surface of the approach is concrete tiles.
  • There are bollards on the approach. The minimum width between the bollards in 120cm.
  • Map signage is not available.

Getting Around

  • Access View
    • There is step free access throughout the building.
    • There is a steep slope, with no handrails, for access to the centre of Cabot Circus.
    • This slope runs the length of Concorde Street and is shown in photographs 3 and 4.
    • There is a steep slope, with no handrails, for access to the centre of Cabot Circus.
    • This slope runs the length of Brigstowe Street and is shown in photographs 2 and 6.
    • The type of flooring in corridors/walkways is stone.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is poor colour contrast between the walls and floor in the majority of corridors/walkways.
    • There are seats without armrests at regular intervals.
    • The lighting levels are varied.
  • Circulation View
    • There is a play/activity area located where Concorde Street and Brigstowe Street meet at the centre of Cabot Circus.
    • There are kiosks located down the centre of the walkways.
    • Access to other floors/levels is via stairs, escalator and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.

Other Floors (Ground Floor and Upper Ground Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the centre of the shopping centre, at the end of George White Street.
    • The floors which are accessible by stairs are Ground Floor and Upper Ground Floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail in the centre.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.

Lift (Main)

  • There is a lift for public use.
  • The lift is located in the centre of Cabot Circus, opposite House of Fraser.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 136m (148yd 2ft) from the Concorde Street entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Ground floor, Upper Ground Floor and Level 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 112cm (3ft 8in).
  • The dimensions of the lift are 212cm x 161cm (6ft 11in x 5ft 3in).
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • There are separate entry and exit doors on the First Floor.

Accessible Toilet(s) (Ground Floor - Changing Suite - Left and Right Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the ground floor toilet block.
    • This accessible toilet is approximately 45m (49yd 8in) from the lift.
    • There is ramped/sloped access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from shopmobility.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 92cm (3ft).
    • The dimensions of the accessible toilet are 362cm x 245cm (11ft 11in x 8ft).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space on the left is 124cm.
    • The lateral transfer space on the right is 220cm.
    • The transfer space is obstructed by a waste bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There are dropdown rails on both sides of the toilet.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 164cm from the floor.
  • Position of Fixtures View
    • There is not a/are not wall-mounted grab rail(s) available.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 80cm (2ft 7in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 96cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 88cm (2ft 11in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • There is also a height adjustable changing bench and manual hoist in the accessible toilet.

Accessible Toilet(s) (Ground Floor - Right Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the ground floor toilet block.
    • This accessible toilet is approximately 45m (49yd 8in) from the lift.
    • There is ramped/sloped access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 97cm (3ft 2in).
    • The dimensions of the accessible toilet are 170cm x 217cm (5ft 7in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 96cm (3ft 2in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 163cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 99cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 99cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 85cm (2ft 9in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is fair.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • There are four additional accessible toilet in the same location.

Standard Toilet(s) (Ground Floor)

  • Standard toilet facilities are available.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located in the ground floor toilet block, next to Hotel Chocolat.
    • The male toilet(s) is/are approximately 45m (49yd 8in) from the lift.
    • There is ramped/sloped access to the male toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • The wash basin tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are low.

Parent and Baby Room (Ground Floor)

  • There is a parent and baby room for public use.
  • The parent and baby room is located in the ground floor toilet block.
  • The parent and baby room is approximately 45m from the lift.
  • There is ramped/sloped access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is Braille, tactile, pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 90cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are low.
  • Comments View
    • There are 3 additional parent and baby rooms in the ground floor toilet block.

Cabot Circus