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Cabot Circus - Level 1 Glass Walk

Glass House, Penn Street, Bristol, BS1 3BX

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Access Guide

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COVID-19 Information

  • The information in this section was taken in March 2021.
  • There have been no changes to the parking however contactless payment is advised.
  • Hand sanitisers are available at all touch points e.g. lifts, toilet lobbies.
  • A crowd control system is in place.
  • Customers/visitors are advised to keep left.
  • There is clear signage inside to help with social distancing.
  • Wall signs and floor markings have been installed to promote social distancing.
  • Some cubicles and urinals have been closed off to allow for social distancing.

Getting Here

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, mobility scooters, adjustable beds, motorised wheelchairs and mobile hoists.
  • To obtain mobility aids please contact Bristol Shopmobility.

Opening Times

  • Monday 10:00 - 20:00.
  • Tuesday 10:00 - 20:00.
  • Wednesday 10:00 - 20:00.
  • Thursday 10:00 - 20:00.
  • Friday 10:00 - 20:00.
  • Saturday 10:00 - 20:00.
  • Sunday 11:00 - 17:00.

Parking

  • Parking View
    • The shopping centre does have its own parking facilities.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 215cm (7ft 1in).
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 620cm (12ft 2in x 20ft 4in).
    • Blue Badge parking bays are located on levels 1 and 3 only.
  • Paying View
    • There are parking charges for the car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located outside the lifts on all levels of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is clearly signposted.
    • The surface on the approach to the entrance is concrete tiles.
    • There is a road to cross between the car park and the entrance.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 41m (44yd 2ft) from the Shopmobility entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Access From Multi-Story Car Park

  • The access from the Multi-Story Car Park is via a glass walkway over Temple Way.
  • This access point is at the rear of Level 1, next to House of Fraser.
  • There is level access with paving changing from a concrete paving on the Cabot Circus side to tarmac on the glass walkway side.
  • The access point is covered by a canopy.

Getting Around

  • Access View
    • There is step free access throughout the area.
    • There is a slight slope, with no handrails, for access to the George White Street escalators.
    • There is a similar slope of the same gradient on a walkway on the other side of George White Street. Both the ramps/slopes are shown in photographs 1, 2 and 3.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is stone and tiles.
    • Handrails with a rounded or oval profile are provided in some corridors/walkways.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is bench seating at regular intervals.
    • The lighting levels are varied.
    • Access to other floors/levels is via stairs, escalator and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Escalator(s) (Ground Floor, Upper Ground Floor and Level 1)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located on each side of George White Street in the centre of Cabot Circus.
    • Signs indicating the location of the escalator(s) are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Ground Floor, Upper Ground Floor and Level 1.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.

Lift (Main)

  • There is a lift for public use.
  • The lift is located in the centre of Cabot Circus, opposite House of Fraser.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 136m (148yd 2ft) from the Concorde Street entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Ground floor, Upper Ground Floor and Level 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 112cm (3ft 8in).
  • The dimensions of the lift are 212cm x 161cm (6ft 11in x 5ft 3in).
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • There are separate entry and exit doors on the First Floor.

Escalator(s) (Upper Ground Floor and Level 1)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located on either side of the George White Street walkway, at the Penn Street end of George White Street.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Upper Ground Floor and Level 1.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.

Other Floors (Upper Ground Floor and Level 1)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located next to the lift that gives access to the Upper Ground Floor and Level 1.
    • The floors which are accessible by stairs are Upper Ground Floor and Level 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are low.

Lift (Upper Ground Floor and Level 1)

  • There is a lift for public use.
  • The lift is located at the Penn Street end of George White Street.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Upper Ground Floor and Level 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 210cm x 160cm (6ft 11in x 5ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.
  • There is a/are similar lift(s) available.

Cabot Circus