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Cabot Circus - Upper Ground Floor

Glass House, Penn Street, Bristol, BS1 3BX

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, wheelchairs, motorised wheelchairs, mobility scooter and adjustable beds.
  • To obtain mobility aids please contact Bristol Shopmobility.

Parking

  • Parking View
    • The shopping centre does have its own parking facilities.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 215cm (7ft 1in).
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 620cm (12ft 2in x 20ft 4in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Blue Badge parking bays are located on levels 1 and 3 only.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are parking charges for the car park.
    • Parking is not free for visitors of the venue.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located outside the lifts on all levels of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is clearly signposted.
    • The surface on the approach to the entrance is concrete tiles.
    • There is a road to cross between the car park and the entrance.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 41m (44yd 2ft) from the Shopmobility entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Opening Times

  • Monday 10:00 - 20:00.
  • Tuesday 10:00 - 20:00.
  • Wednesday 10:00 - 20:00.
  • Thursday 10:00 - 20:00.
  • Friday 10:00 - 20:00.
  • Saturday 10:00 - 20:00.
  • Sunday 11:00 - 17:00.

George White Street Access Point

  • The access point to the upper ground floor is off Penn Street, opposite Broadmead.
  • The surface of the ground is concrete tiles.
  • There are bollards in the access point opening. The minimum width between the bollards is 122cm.
  • There are maps with clearly written lists of shops and services within Cabot Circus and Quakers Friars at this access point.

Stratton Lane Access Point

  • This access point is located off Bond Street.
  • The surface of the access point is concrete tills and block paving.
  • There is a steep slope immediately beyond the access point.
  • There are bollards in the access point opening. The minimum width between the bollards is 120cm.
  • Map signs are available for information about shops and services around Cabot Circus and Quakers Friars.

Milk Street Access Point

  • This access point is off Temple Way.
  • The surface of the access point is concrete tiles.
  • There is a steep slope immediately beyond the access point.
  • There are bollards in the access point opening. The minimum width between the bollards is 120cm.
  • There is map signage at this access point of shops and services within Cabot Circus and Quakers Friars.

Getting Around

  • Access View
    • There is step free access throughout the area.
    • There is a steep slope, with no handrails, for access to the centre of the shopping centre.
    • The type of flooring in corridors/walkways is stone.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is bench seating at regular intervals.
  • Circulation View
    • There are kiosks located down the centre of the walkway.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Counter (Information Point)

  • Counter View
    • The counter is located by the main lift.
    • There is step free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is stone.
  • Opening Times View
    • Monday 10:00 - 20:00.
    • Tuesday 10:00 - 20:00.
    • Wednesday 10:00 - 20:00.
    • Thursday 10:00 - 20:00.
    • Friday 10:00 - 20:00.
    • Saturday 10:00 - 20:00.
    • Sunday 11:00 - 17:00.

Escalator(s) (Ground Floor, Upper Ground Floor and Level 1)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located on each side of George White Street in the centre of Cabot Circus.
    • Signs indicating the location of the escalator(s) are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Ground Floor, Upper Ground Floor and Level 1.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.

Lift (Main)

  • There is a lift for public use.
  • The lift is located in the centre of Cabot Circus, opposite House of Fraser.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 136m (148yd 2ft) from the Concorde Street entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Ground floor, Upper Ground Floor and Level 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 112cm (3ft 8in).
  • The dimensions of the lift are 212cm x 161cm (6ft 11in x 5ft 3in).
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • There are separate entry and exit doors on the First Floor.

Other Floors (Ground Floor and Upper Ground Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the centre of the shopping centre, at the end of George White Street.
    • The floors which are accessible by stairs are Ground Floor and Upper Ground Floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail in the centre.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.

Other Floors (Upper Ground Floor and Level 1)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located next to the lift that gives access to the Upper Ground Floor and Level 1.
    • The floors which are accessible by stairs are Upper Ground Floor and Level 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are low.

Escalator(s) (Upper Ground Floor and Level 1)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located on either side of the George White Street walkway, at the Penn Street end of George White Street.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Upper Ground Floor and Level 1.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.

Lift (Upper Ground Floor and Level 1)

  • There is a lift for public use.
  • The lift is located at the Penn Street end of George White Street.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Upper Ground Floor and Level 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 210cm x 160cm (6ft 11in x 5ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.
  • There is a/are similar lift(s) available.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the ground floor and level 1 of Cabot Circus.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on the ground floor and level 1 of Cabot Circus.

Cabot Circus