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Cabot Circus - Upper Ground Floor

Glass House, Penn Street, Bristol, BS1 3BX

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Access Guide

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COVID-19 Information

Getting Here

Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, wheelchairs, motorised wheelchairs, mobility scooters and adjustable beds.
  • To obtain mobility aids please contact Bristol Shopmobility.
  • Members of staff are available to provide help and assistance.

Multi-Storey Car Park

  • The shopping centre does have its own parking facilities.
  • The car park is located off Newfoundland Street (A4032).
  • The car park type is multi-storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 215cm (7ft 1in).
  • The car park does have a barrier control system.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • Designated Blue Badge parking bays are located on the ground level and level 3.
  • There is a total of 2500 parking bays in the car park of which 75 are designated for the use of Blue Badge holders.
  • There are parking charges for the car park.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located outside the lifts on all levels of the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • There is not a/are not clearly marked drop-off point(s).

Opening Times

  • Monday 10:00 - 20:00.
  • Tuesday 10:00 - 20:00.
  • Wednesday 10:00 - 20:00.
  • Thursday 10:00 - 20:00.
  • Friday 10:00 - 20:00.
  • Saturday 10:00 - 20:00.
  • Sunday 11:00 - 17:00.

Access Point (George White Street)

  • This information is for the access point located off Penn Street, opposite Broadmead.
  • This access point gives access to the upper ground floor of Cabot Circus.
  • The access point is clearly signed.
  • This access point sign says 'Welcome to Cabot Circus'.
  • There is step-free access at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 122cm.
  • Access Point View
    • The height of the bollard(s) is 110cm.
    • The bollards do have an identification band to aid visually impaired people.
  • Comments View
    • There are maps with clearly written lists of shops and services within Cabot Circus and Quakers Friars at this access point.

Access Point (Stratton Lane)

  • This information is for the access point located off Bond Street.
  • This access point gives access to the upper ground floor of Cabot Circus.
  • The access point is not clearly signed.
  • There is ramped/sloped access at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 120cm.
  • Access Point View
    • The height of the bollard(s) is 100cm.
    • The bollards do have an identification band to aid visually impaired people.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the access point.
    • The gradient of the ramp/slope is steep.
  • Comments View
    • There is map signage at this access point of shops and services within Cabot Circus and Quakers Friars.

Access Point (Milk Street)

  • This information is for the access point located off Temple Way.
  • This access point gives access to the upper ground floor of Cabot Circus.
  • The access point is clearly signed.
  • This access point sign says 'Cabot Circus'.
  • There is ramped/sloped access at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 120cm.
  • Access Point View
    • The height of the bollard(s) is 90cm.
    • The bollards do have an identification band to aid visually impaired people.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the access point.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • There is map signage at this access point of shops and services within Cabot Circus and Quakers Friars.

Internal Area(s)

  • Information posts are provided to aid wayfinding.
  • The type of flooring in this area is stone.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; metal benches.
  • There are some centrally located kiosks or shops along walkways in this area.
  • The lighting levels are good.
  • Background music is not played in this area.
  • There is step free access in this area.
  • There is a steep slope with no handrails for access to the centre of the shopping centre.

Guest Services Counter

  • The counter is located by the main lift.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 96cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is not a clear list of services at the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The type of flooring in this area is stone.

Escalator(s) (Ground Floor, Upper Ground Floor and Level 1)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located on each side of George White Street in the centre of Cabot Circus.
    • Signs indicating the location of the escalator(s) are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Ground Floor, Upper Ground Floor and Level 1.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.

Lift (Main)

  • There is a lift for public use.
  • The lift is located in the centre of Cabot Circus, opposite House of Fraser on Concorde Street.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 136m (148yd 2ft) from the Concorde Street access point.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Ground Floor, Upper Ground Floor and Level 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 112cm (3ft 8in).
  • The dimensions of the lift are 212cm x 161cm (6ft 11in x 5ft 3in).
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • There are separate entry and exit doors on the first floor.

Other Floors (Ground Floor and Upper Ground Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the centre of the shopping centre, at the end of George White Street.
    • The floors which are accessible by stairs are Ground Floor and Upper Ground Floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail in the centre.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.

Other Floors (Upper Ground Floor and Level 1)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located next to the lift that gives access to the Upper Ground Floor and Level 1.
    • The floors which are accessible by stairs are Upper Ground Floor and Level 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are low.

Escalator(s) (Upper Ground Floor and Level 1)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located on either side of the George White Street walkway, at the Penn Street end of George White Street.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Upper Ground Floor and Level 1.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.

Lift (Upper Ground Floor and Level 1)

  • There is a lift for public use.
  • The lift is located at the Penn Street end of George White Street.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Upper Ground Floor and Level 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 210cm x 160cm (6ft 11in x 5ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.
  • There is a/are similar lift(s) available.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the ground floor and level 1 of Cabot Circus.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on the ground floor and level 1 of Cabot Circus.

Cabot Circus