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The Oracle - Centre Management

The Oracle Shopping Centre, Reading, RG1 2AG

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Access Guide

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Getting Here

Getting Help and Assistance

  • For more information on Shopmobility please click here (new tab).
  • There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Trained escorts are also available for people with a hearing impairment.
    Escorts must be booked in advance by calling the Management office on 0118 965 9000.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • The Oracle shopping centre has autism-friendly quiet shopping periods between 09:30 and 11:30 on the first Tuesday of each month.
    Music is turned off and announcements are kept to a minimum.
    Visitors can call the Centre Management office on 0118 965 9000 for further information.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include ceiling track hoists, wheelchairs, motorised wheelchairs, mobility scooters and adjustable beds.
  • To obtain mobility aids please contact the Centre Management office on 0118 965 9000.
  • A Shopper's Assistant is also available Monday to Wednesday to help those who could benefit from such a service.
    To book this service in advance, contact the Centre Management office on 0118 965 9000.
  • Membership with Shopmobility is free.
    There is a passenger drop-off area outside Shopmobility in the Holy Brook car park on level P1.
    The Oracle partners with the ReadiBus dial-a-ride bus service for people in and around Reading with restricted mobility.
    There is a ReadiBus bus stop outside the dedicated Readibus entrance off Yield Hall Place to the rear of the shopping centre.
  • Oracle Shopmobility was closed at the time of survey (February 2025). Mobility equipment can still be borrowed by contacting the Centre Management office in advance on 0118 965 9000.
  • RADAR keys required for toilets with adaptations with RADAR locks are available to be borrowed from any security officer on duty.

Parking

  • There are two adjacent multi-storey car parks for The Oracle: Holy Brook and Riverside.
  • Holy Brook car park offers internal access via lift to The Oracle shopping centre.
  • For access information about Holy Brook Car Park click here (opens in new tab).
  • Riverside car park offers external access via lift to the Oracle Riverside Walk for The Riverside restaurants and entertainments, plus step-free access via link bridge to The Oracle shopping centre.
  • For access information about Riverside Car Park click here (opens in new tab).

Entrance (Level P1 - Centre Management)

  • This information is for the entrance located on Level P1 of the Holy Brook car park, on the left as you enter the car park.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'The Oracle - Management Suite'.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 190cm.
  • Comments View
    • There is a dropped kerb between the car park walkway and the entrance.

Reception

  • The reception point is located to the left as you enter Centre Management.
  • The reception point is approximately 2m (2yd 7in) from the Level P1 - Centre Management entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 107cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The type of flooring in the reception area is wood.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; chairs with armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • The reception desk was not in use at the time of survey (February 2025).

Meeting Rooms

  • There are 3 meeting rooms available for hire.
  • The meeting rooms are located beyond the reception area.
  • There is step-free access to the meeting rooms.
  • The doors into the meeting rooms open away from you (push).
  • The doors are heavy.
  • The width of the opening is 77cm.
  • The height of the tables is 70cm.
  • Chairs with armrests are available.
  • The layout of the room may vary depending on the meeting taking place.

Toilet with Adaptations (Level P1 - Centre Management - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located to the left of reception.
  • This accessible toilet is approximately 16m (17yd 1ft) from the Level P1 - Centre Management entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 95cm (3ft 1in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
  • The dimensions of the accessible toilet are 155cm x 225cm (5ft 1in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm (3ft 5in).
  • The contrast between the hand dryer and the wall is high.

Standard Toilet(s) (Level P1 - Centre Management)

  • Standard toilet facilities are available.
  • The female and male toilets are located to the left of reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 16m from the Level P1 - Centre Management entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The information above relates to the female toilet. There is a different configuration of rails in the male toilet.
  • The height of the wash basin(s) is 89cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

Standard Shower (Level P1 - Centre Management)

  • Shower facilities are available.
  • The shower(s) surveyed is/are located to the left of reception.
  • There is level access to the services from the shower facilities.
  • Comments View
    • There is a wash basin at a height of 80cm.
    • The wash basin has a lever mixer tap.
    • There is a small bench at a height of 48cm.
    • There is a 17cm high step over into the shower tray.

The Oracle - Information and Links

  • The Oracle mall has autism-friendly quiet shopping periods between 09:30 and 11:30 on the first Tuesday of each month.
  • Music is turned off and announcements are kept to a minimum.
  • Visitors are advised to call ahead for further information.
  • For access information about The Oracle Level 1 (Holy Brook Walk) click here (opens in new tab).
  • For access information about The Oracle Level 2 (Town Walk) click here (opens in new tab).
  • For access information about Oracle Riverside click here (opens in new tab).