Access Guide
Overview
-
Parking and Public Transport
View
- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point and a taxi rank.
- The nearest step-free train station is Hamilton West.
- The nearest bus station is Hamilton.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
-
Getting In and Around
View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the external grandstand areas, designated seating areas, the ground floor toilet with adaptations and standard female toilets.
- The following areas have stepped access: the external tiered standing area at the front of the grandstand.
- Access throughout may include manual doors and doors permanently held open.
- The ground, mezzanine, first and second floors can be accessed via a standard lift and stairs.
-
Getting Help and Assistance
View
- There is seating available.
- There is a portable hearing assistance system on request.
- You can borrow or hire the following equipment: a manual wheelchair.
- Additional equipment which can be borrowed or hired includes: The manual wheelchair can be arranged to borrow by emailing the venue in advance.
- Documents are available in the following formats: large print (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine, phone charging points and Wi-Fi.
- Staff receive the following training: disability awareness training.
Related Access Guides
- View information on Hamilton Park Racecourse - Entry, Grounds and Marquees (opens new tab) .
- View information on Hamilton Park Racecourse - Bravehearts Bar (opens new tab) .
- View information on Hamilton Park Racecourse - Duke's Suite (opens new tab) .
- View information on Hamilton Park Racecourse - Red's Wine Bar (opens new tab) .
- View information on Hamilton Park Racecourse - The Hill Bar and Restaurant (opens new tab) .
Toilet and Changing Facilities
-
Toilet Facilities
View
- There is 1 toilet with adaptations.
- The toilet with adaptations is located on the ground floor, to the left as you enter.
- The toilet with adaptations has a left hand transfer space.
- There is also a toilet with adaptations on the first floor in the Duke's Suite which can be used by Panorama Bar customers. Please refer to the separate guide for details.
- The male and female step-free toilet facilities are located on the ground floor to the left as you enter, and on the mezzanine floor.
-
Changing Places and Changing Facilities
View
- Parent and baby changing facilities are located in the ground floor toilet with adaptations and in the female toilets on the mezzanine floor.
Parking
-
Car Park
View
- The car park is located beside the Hampton by Hilton at Hamilton Park hotel car park.
- The car park is open air/surface.
- The car park surface consists of tarmac and loose chippings.
- There are 6 designated Blue Badge parking bays available.
- The Blue Badge bays are signposted but have no markings.
- The nearest designated bay is 15m from the main gate access point.
- The most accessible route from the Blue Badge parking has slight ramps or slopes.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
-
Charges and Restrictions
View
- Parking is free for all users.
-
Drop-off Point
View
- There is a designated drop-off point available.
- The designated drop-off point is located at the side of the car park.
- There is a dropped kerb without tactile paving from the drop-off point.
Entrance (Hospitality)
- This entrance is located at the front of the building, to the left.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors open towards you.
- The width of the opening is 100cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a second set of double manual doors.
- The second set of doors open towards you.
- The width of the opening is 134cm.
- The second set of doors have a high visual contrast.
- There are 2 sets of second doors to choose from; the doors to the left lead to the stairs, lift and go on to the toilets.
The doors straight ahead lead to The Hill, and the toilets along to the left. - There is step-free level access as you enter.
Getting Around
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: the ground floor toilet with adaptations and standard female toilets.
- Access throughout may include manual doors and doors permanently held open.
- There is a high visual contrast between the walls and floor in all areas.
- There may be background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels vary due to the use of large glazed walls.
Toilet with Adaptations (Ground Floor - Left Hand Transfer)
-
Location and Access
View
- The toilet surveyed is located to the left after you enter.
- The distance from the hospitality entrance is 15m.
- The most accessible route to the toilet has step-free level access.
- There is step-free access via slope into the facility.
- The slope has a steep gradient with resting areas.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 85cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
-
Dimensions and Features
View
- The dimensions of the cubicle are 231cm (width) x 165cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 64cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- There is no horizontal grab rail for the toilet.
- There is a vertical grab rail on the right as you face the toilet.
- The vertical grab rail has a medium visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a medium visual contrast.
- The toilet seat is 44cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 86cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 82cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rail is on the right as you face the wash basin.
- The wash basin grab rail has a medium visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 90cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 97cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 153cm from the floor.
- The height of the baby change facility when in use is 95cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Lift
- The lift surveyed is located to the left after you enter.
- The distance from the hospitality entrance is 10m.
- The most accessible route to the lift has step-free level access.
- The ground, mezzanine, first and second floors are accessed by this lift.
- The lift door has a low visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 80cm.
- The internal dimensions of the lift are 110cm (width) x 140cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located to the left after you enter.
- There is a single manual door to access the stairwell.
- The ground, mezzanine, first and second floors can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There are similar stairs at the opposite end of the grandstand.
Eating and Drinking (First Floor - Panorama Bar)
-
Location and Access
View
- The most accessible route has step-free level access, manual doors and doors permanently held open.
- There is step-free level access into this area.
- There is a single manual door with a low visual contrast.
- The door opens away from you.
- The width of the opening is 92cm.
-
Service
View
- This area has a bar where drinks can be ordered and staff who can provide assistance with ordering.
- Full table service is not available.
- Menus are displayed on the counter.
- The following are available: drinking straws and takeaway cups.
- There is a portable hearing assistance system on request.
- The hearing assistance system could not be tested at the time of the survey.
-
Order and Payment
View
- The bar was surveyed.
- The counter is located to the right as you enter.
- There is step-free level access to the counter.
- The height of the counter is 115cm.
- There is not a lowered section at the counter.
- The counter has windows and glazed screens.
-
Seating Area
View
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Furniture available in this area includes: coffee tables and high tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
Outdoor Spaces
- The following is available in this area: spectator viewing areas.
- Outdoor areas consist of concrete or tarmac.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- The following areas have step-free access via ramps or slopes: the spectator viewing areas.
- The following areas have stepped access: the standing areas in front of the grandstand and some lower areas.
- There are not any seats situated along the paths for people to rest.
Seating Area
-
Location and Access
View
- The most accessible route has slight ramps or slopes.
- There is step-free access via slope into this area.
- The slope has a slight gradient.
-
Seating Area
View
- Some of the seating area is covered.
- The following areas have step-free access via ramps or slopes: the external areas.
- The following areas have stepped access: the sheltered standing area in front of the grandstand and some lower external areas.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- There is background noise in this area which varies depending on the function/event.
Designated Seating
- The designated seating area surveyed is located beside the race track.
- The distance from the main gate access point is 230m.
- There is step-free access via ramp to the designated seating.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide with handrails on both sides.
- There is a steep ramp to the designated seating area on the right.
- The designated seating area is clearly signed.
- The number of spaces for wheelchair users varies.
- The view from this seating area is clear from obstructions.
- Companions sit next to you and behind you.
- There is a member of staff available for assistance.
- There is space for an assistance dog to rest.
- Seating available in this area includes: benches.
- There is a toilet with adaptations close to the seating area (within approximately 50m).
