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Clarks Village - Southside Shopping Area

Outlet Shopping Village, Farm Road, Street, Somerset, BA16 0BB

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Access Point (From Southside Shopping Area to Restaurant Terrace)

  • This information is for the access point located between the Southside Shopping Centre and the Restaurant Terrace.
  • This access point gives access to the Shopping Centre.
  • The access point is not clearly signed.
  • There is step-free access at this access point.
  • There is a slope with a very easy incline.
  • Comments View
    • The gates between the Southside Shopping Area and the Restaurant Terrace are closed and locked when the shopping centre closes (18:00 Monday, Tuesday, Wednesday, Friday and Saturday, 20:00 on Thursday and 17:00 on Sunday).
    • After this time access is only possible through the Grange Car Park entrance. The restaurants close at 22:00.

Access Point (Southleaze Car Park and Coach Park to Southside Shopping Area)

  • This information is for the access point located to the left beyond the coach parking bays.
  • This access point gives access to the Southside Shopping Area.
  • The access point is clearly signed.
  • This access point sign says 'This Way To Stores'.
  • There is step-free access at this access point.
  • There are fixed barriers at this access point.
  • The minimum width between the fixed barriers is 130cm.
  • Comments View
    • Large planters are used as bollards to protect the access points to the site.

Access Point (Farm Road)

  • This information is for the access point located at the zebra crossing on Farm Road, between the southside and northside sections of the Village.
  • This access point gives access to the northside shopping area and southside shopping area.
  • The access point is clearly signed.
  • This access point sign says 'Clarks Village Shopping Outlet'.
  • There is step-free access at this access point.
  • There are fixed barriers at this access point.
  • The minimum width between the fixed barriers is 180cm.

Shopping Centre External Area(s) (Southside Shopping Area)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • Dementia friendly signs are provided to aid wayfinding.
  • This external area is partially covered.
  • The type of flooring in this area is stone.
  • The following types of seating can be found in this area; wooden benches and stone seating.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played in this area.
  • There is a children's play area which is located to the left of the route from the southside to the northside shopping areas.
  • There is step free access in this area.
  • There is step-free access throughout the shopping area by slight ramps/slopes. The ramps/slopes overcome steps.
  • There is a ramp beside The Cosmetics Company, opposite the M&S store, with associated steps. There are slopes from the central garden area up to the King Arthurs Forest Play Area with alternative stepped access beside Thornton's Chocolate.
  • There are steps beside The Cosmetics Company, opposite the M&S store, with an associated ramp. There are steps beside Thornton's Chocolate with associated slopes from the central garden area up to the King Arthurs Forest Play Area.

Garden and Seating Areas

  • Throughout the site there are paved garden areas and planters with seating or resting points.
  • Opposite the main garden, close to the Radley store, is a garden area with seating on an artificial grass surface, allowing access to wheelchair users (shown in photographs 1-3).

Level Change (Upper Terrace Shops)

  • There is a ramp/slope located between the Lower Terrace Shops and the Upper Terrace Shops.
  • The ramp/slope is used to access the Upper Terrace of shops including Le Creuset, Molton Brown, Lindt, Calvin Klein, Levi's, Jack Wills and Costa.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.
  • The ramp/slope does bypass the step(s).
  • There is a/are step(s) located between the Lower Terrace Shops and the Upper Terrace Shops.
  • The step(s) is/are used to access the Upper Terrace of shops including Le Creuset, Molton Brown, Lindt, Calvin Klein, Levi's, Jack Wills and Costa.
  • There is/are 3-6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

King Arthur's Forest Playground

  • King Arthur's Forest Playground is an enclosed area off the Southside Shopping Centre.
  • The play facilities can be linked to the Playbiba App which promotes parent and child activity.
  • The site and its entrance are level.
  • The access gate is heavy, opens towards you (pull) and has an opening width of 90cm.
  • The surface of the playground is firm and smooth with rubberised safety surfaces around the equipment.
  • The facilities include a wheelchair accessible play castle, some low-level activity panels, swings designed for parent and child use and a net basket swing accessible to children with no sitting balance. In addition, there are climbing, sliding and swinging structures for younger and older children.
  • There is a seating area outside the enclosure for parents and some bench seating within the playground.

Accessible Toilet(s) (Pedestrian Access from Southleaze Car Park - Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located at the pedestrian access between the Southleaze Car and Coach Park and the Southside Shopping Area, adjacent to the pedestrian crossing on Farm Road.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 155cm x 225cm (5ft 1in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 74cm (2ft 5in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, non-infectious waste and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

Standard Toilet(s) (Pedestrian Access from Southleaze Car Park)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located at the pedestrian access point to the Southside Shopping Area from the Southleaze Car Park.
  • There is step-free access to the female toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • There is a/are similar standard toilet(s) available.
  • The male toilet facilities that were surveyed are located at the pedestrian access point to the Southside Shopping Area from the Southleaze Car Park.
  • There is step-free access to the male toilet(s).
  • There is pictorial and written text signage on or near the toilet door.

Parent and Baby Room (Pedestrian Access from Southleaze Car and Coach Park)

  • There is a parent and baby room for public use.
  • The parent and baby room is located at the pedestrian access between the Southleaze Car and Coach Park and the Southside Shopping Area, adjacent to the pedestrian crossing on Farm Road.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 85cm (2ft 9in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 85cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Accessible Toilet(s) (opposite King Arthur's Forest Playground - Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located to the left of the path from the Southside Shopping area facing the King Arthur's Forest Playground.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 190cm x 200cm (6ft 3in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 115cm (3ft 9in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is not an emergency alarm.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 80cm (2ft 7in).
  • Comments View
    • There is an additional accessible toilet in the same location which is locked by RADAR Key. At the time of the survey this toilet was out of order.

Standard Toilet(s) (opposite King Arthur's Forest Playground)

  • Standard toilet facilities are available.
  • There is a flashing fire alarm beacon within the toilets.
  • The female and male toilet facilities that were surveyed are located opposite the King Arthur's Forest Playground.
  • There is step-free access to the female and male toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • There is not a lowered urinal available in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Parent and Baby Room (opposite King Arthur's Forest Playground)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left of the path from the shopping centre, facing the playground area.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 82cm (2ft 8in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 82cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • There is an internal room with bench seating for feeding (shown in photograph 3).

Related Access Guides (Clarks Village)