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Hippodrome Casino - Grand Casino and Macau Lounge - Ground Floor

10-14 Cranbourn Street, Leicester Square, London, WC2H 7JH

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Access Guide

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Introduction

  • The Grand Casino and Macau Lounge can be accessed by all entrances to the venue.
  • There is stepped access from the Main, Magic Mike Live Theatre and Box Office entrances.
  • There is level access via lift from the Little Newport Street entrance.
  • The Macau Lounge is located off the Grand Casino and has additional playing tables.
  • There is access between the Macau Lounge and The Crystal Rooms via steps.
  • These steps are also used to access the Macau Lounge and Grand Casino from the Box Office and Magic Mike Live Theatre entrances.
  • For more information on Leicester Square please click here.

Getting Here (Leicester Square)

Opening Times (Grand Casino and Macau Lounge)

  • The venue is open 24hrs.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Outside Access (Main Entrance - Corner of Charing Cross Road and Cranbourn Street)

  • Entrance View
    • This information is for the entrance located on the corner of Charing Cross Road and Cranbourn Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hippodrome Casino'.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 170cm.
    • There is a member of staff available for assistance at this entrance.
    • There are moveable barriers located at this entrance.
  • Step(s) View
    • The step(s) is/are located in front of and beyond the entrance.
    • There is/are 9 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 13cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Counter (Coats and Bags)

  • Counter View
    • The counter is located to the left as you enter via the main entrance.
    • The counter is approximately 3m (3yd 10in) from the main entrance.
    • Clear signage for the counter is not visible from the entrance.
    • There is stepped access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is tiles.

Reception (Main)

  • Reception View
    • The reception point is located ahead and to the right as you enter via the main entrance.
    • The reception point is approximately 5m (5yd 1ft) from the main entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are moderate to good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is carpet.
  • Reception Seating Area View
    • There is not a waiting area close to the reception point.

Outside Access (Little Newport Street Entrance - Step-Free via Lift)

  • Entrance View
    • This information is for the entrance located at the rear of the building, on Little Newport Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hippodrome'.
    • There is step-free access at this entrance, via lift.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 170cm.
  • Step(s) View
    • The step(s) is/are located beyond the entrance on the left.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.
  • Lift View
    • There is a lift to access this entrance.
    • The lift does bypass the step(s).

Lift (Little Newport Street Entrance)

  • There is a lift for public use.
  • The lift is located to the right as you enter via the Little Newport Street entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 1m (3ft 3in) from the Little Newport Street entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG, G, UG (Little Newport Street entrance), 1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 92cm (3ft).
  • The dimensions of the lift are 150cm x 130cm (4ft 11in x 4ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Reception (Little Newport Street Entrance)

  • Reception View
    • The reception point is located to the left as you exit the Little Newport Street entrance lift on the ground floor.
    • The reception point is approximately 8m (8yd 2ft) from the Little Newport Street entrance lift.
    • The reception area/desk is clearly visible from the lift.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are moderate to good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is carpet.
  • Reception Seating Area View
    • There is not a waiting area close to the reception point.

Casino (Grand Casino and Macau Lounge)

  • Access View
    • There are no doors to access this area.
  • Gaming Area View
    • Games and facilities in this area include; Blackjack, Roulette, Slot Machines, a Bar, a Cashier Counter and Baccarat.
    • Staff at tables can assist customers in playing.
    • There is room for wheelchairs users to manoeuvre in the majority of this area.
    • The playing tables are at different heights.
    • The surface height of the lowest playing tables is 74cm and the underside height is 65cm.
    • The surface height of the highest playing tables is 87cm and the underside height is 78cm.
    • The surface height of the drinks tables is 65cm.
    • Seating in this area includes; chairs with no armrests and stools.
    • The type of flooring is carpet.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The slot machine controls range from 98cm to 150cm.
    • Lighting levels are varied.
  • ATM's View
    • ATM machines are available.
    • The controls/screen heights vary between 90cm and 120cm.
    • There is not a lowered ATM available.

Eating and Drinking (Bar - Grand Casino)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located on the ground floor, in the Grand Casino.
    • There is step-free access to the bar.
  • Service and Menus View
    • There is a bar where drinks can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Plastic/takeaway cups are not available.
    • Adapted cups are not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 105cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is carpet and tiles.
    • The lighting levels are moderate to good.

Counter (Cash Desk - Grand Casino)

  • Counter View
    • The counter is located on the ground floor, in the Grand Casino, behind the bar to the left.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • There is not sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 74cm.
    • There is not sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is carpet.

Step(s) (Grand Casino and Macau Lounge to The Crystal Rooms)

  • There is a/are step(s) located leading down to The Crystal Rooms from the Macau Lounge.
  • The step(s) is/are used to access The Crystal Rooms.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Accessible Toilet(s) (Grand Casino - Ground Floor)

  • Location and Access View
    • This accessible toilet is located on the ground floor, off the Grand Casino main gaming area, next to the main reception.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 92cm (3ft).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 152cm x 220cm (4ft 12in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 84cm (2ft 9in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is poor.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 137cm and 149cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is fair.

Standard Toilet(s) (Grand Casino - Ground Floor)

  • Toilet Facilities View
    • The female and male toilets are located on the ground floor, off the Grand Casino main gaming area, next to the main reception.
    • There is step-free access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

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