You are on Introduction. Skip to the next section.

Introduction

• Lola's Underground Casino can be accessed from all entrances into the venue.
• There is stepped access at the Main, Magic Mike Live Theatre and Box Office entrances.
• There is level access via lift from the Little Newport Street entrance.
• The Little Newport Street and Grand Casino - Macau Lounge lifts provide access to the lower ground floors.
• For more information on Leicester Square please click here.

You are on Getting Here (Leicester Square). Skip to the next section.

Getting Here (Leicester Square)

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• By Bus View
  • There are 2 bus stops located along Charing Cross Road between Cranbourn Street and Irving Street (Stops L and K).
    Bus routes 24, 29 and 176 travel along Charing Cross Road.
    It is also served by night bus routes N5, N20, N29, N41 and N279.
    All London buses have ramp access and dedicated spaces for wheelchair users.
  • For more information on London buses (Transport for London) please click here (opens new tab).
• By Underground View
  • Green Park is the nearest accessible step-free station and is served by the Jubilee, Piccadilly and Victoria lines.
    The accessible entrance can be accessed via the park at the rear of the station building.
    Leicester Square Station is served by the Piccadilly and Northern Line Services.
    Piccadilly Circus Station is served by the Piccadilly and Bakerloo Line Services.
    Both stations are accessed via steps only.
    Leicester Square Underground Station is located on Charing Cross Road at the north-east corner of Leicester Square.
    There are a total of 4 access points/exits for the station.
    2 of the access points/exits are located on the east side of Charing Cross Road, 1 is located on the west side of Charing Cross Road, and the other is located on the north side of Cranbourn Street.
    Access to and from Leicester Square from the access point on the west side of Charing Cross Road does not involve a road crossing.
    Access to and from Leicester Square from the access points/exits on the east side of Charing Cross Road and Cranbourn Street involves a busy road crossing.
  • For more information on London Underground (Transport for London) please click here (opens new tab).
• By Train View
  • London Euston Station and London Charing Cross Station have step-free access to all platforms and staff available to assist with ramps between the platform and the train.
  • For more information on access and facilities at Euston Station please click here (opens new tab).
  • For more information on access and facilities at Charing Cross Station please click here (opens new tab).
• By Road View
  • Leicester Square is pedestrianised.
    Charing Cross Road (A400) is located parallel to Leicester Square between Cranbourn Street and Irving Street.
    Charing Cross Road (A400) connects with Tottenham Court Road which leads to Euston Road (A501) at its north end.
    At its south end, it connects with Strand (A4).
    Leicester Square is in the Central London Congestion Charge Zone (charges apply Monday - Friday 07:00 -18:00).
    It is also in the Ultra Low Emission Zone (charges apply at all times for non-compliant vehicles).
  • For more information on driving in London please click here (opens new tab).
  • Parking in the area is very limited and visitors are encouraged to use public transport.
    The nearest underground car park (Q-Park Leicester Square) is located off Whitcomb Street, south west of Leicester Square.
    There are 3 Blue Badge bays within this car park.
    There is an additional underground car park with lift access (Q-Park Chinatown) located off Newport Place.
    There are 3 Blue Badge bays within this car park.
  • For more information on the Blue Badge Scheme and parking in London please click here (opens new tab).
  • London taxis can be hailed in any location or summoned by phone.
    There is a taxi rank on the west side of Charing Cross Road, between The Bear and Staff Pub and Barclays.
• By River View
  • 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
    The nearest pier is Westminster.
    This is close to Westminster Underground Station on the Jubilee Line which connects to Bond Street Station.
    There is step-free access onto the river buses, except at 3 piers.
    Please see the TFL website for details.
  • For more information on London River Bus services please click here (opens new tab).
• By Air View
  • The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
    London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway, with interchanges to the rail and underground network at Canning Town and Stratford.
    From Gatwick Airport there are fast trains connecting to London Bridge Station.
    Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line.
  • For more information on travelling to London by air please click here (opens new tab).
• Useful Links View
  • Please use the TfL journey planner for details of the most suitable routes.
    The planner can be filtered by options such as step-free routes or maximum walking distances.
  • To view the web page described above click here (opens in new tab).
  • The TfL website has links to the TfL accessibility guides, including large print maps and audio guides to order or download.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Outside Access (Main Entrance - Corner of Charing Cross Road and Cranbourn Street). Skip to the next section.

Outside Access (Main Entrance - Corner of Charing Cross Road and Cranbourn Street)

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• Entrance View
  • This information is for the entrance located on the corner of Charing Cross Road and Cranbourn Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hippodrome Casino'.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 170cm.
  • There is a member of staff available for assistance at this entrance.
  • There are moveable barriers located at this entrance.
• Step(s) View
  • The step(s) is/are located in front of and beyond the entrance.
  • There is/are 9 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Counter (Coats and Bags). Skip to the next section.

Counter (Coats and Bags)

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• Counter View
  • The counter is located to the left as you enter via the main entrance.
  • The counter is approximately 3m (3yd 10in) from the main entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is stepped access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is tiles.

You are on Reception (Main). Skip to the next section.

Reception (Main)

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• Reception View
  • The reception point is located ahead and to the right as you enter via the main entrance.
  • The reception point is approximately 5m (5yd 1ft) from the main entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the reception point.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • The type of flooring in the reception area is carpet.
• Reception Seating Area View
  • There is not a waiting area close to the reception point.

You are on Other Floors (Grand Casino - Macau Lounge - LG, G, 1 and 3). Skip to the next section.

Other Floors (Grand Casino - Macau Lounge - LG, G, 1 and 3)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located in the Macau Lounge area of the Grand Casino.
  • The floors which are accessible by stairs are LG, G, 1 and 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Lift (Grand Casino - Macau Lounge - LG, G, 1, 2 and 3). Skip to the next section.

Lift (Grand Casino - Macau Lounge - LG, G, 1, 2 and 3)

• The lift is located on the ground floor, in the Macau Lounge area of the Grand Casino.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, 1, 2 and 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 87cm x 205cm (2ft 10in x 6ft 9in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • There are two identical lifts in this location.
  • There is a third lift located on the lower ground floor (Lola's) that provides access between the lower ground and third floors only.

You are on Outside Access (Little Newport Street Entrance - Step-Free via Lift). Skip to the next section.

Outside Access (Little Newport Street Entrance - Step-Free via Lift)

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• Entrance View
  • This information is for the entrance located at the rear of the building, on Little Newport Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hippodrome'.
  • There is step-free access at this entrance, via lift.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 170cm.
• Step(s) View
  • The step(s) is/are located beyond the entrance on the left.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.
• Lift View
  • There is a lift to access this entrance.
  • The lift does bypass the step(s).

You are on Lift (Little Newport Street Entrance). Skip to the next section.

Lift (Little Newport Street Entrance)

• There is a lift for public use.
• The lift is located to the right as you enter via the Little Newport Street entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 1m (3ft 3in) from the Little Newport Street entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, UG (Little Newport Street entrance), 1 and 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 92cm (3ft).
• The dimensions of the lift are 150cm x 130cm (4ft 11in x 4ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low to moderate.

You are on Reception (Little Newport Street Entrance). Skip to the next section.

Reception (Little Newport Street Entrance)

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• Reception View
  • The reception point is located to the left as you exit the Little Newport Street entrance lift on the ground floor.
  • The reception point is approximately 8m (8yd 2ft) from the Little Newport Street entrance lift.
  • The reception area/desk is clearly visible from the lift.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the reception point.
  • The type of flooring in the reception area is carpet.
• Reception Seating Area View
  • There is not a waiting area close to the reception point.

You are on Other Floors (Little Newport Street Entrance). Skip to the next section.

Other Floors (Little Newport Street Entrance)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right as you enter via the Little Newport Street entrance, off the reception lobby area.
  • The stairs are approximately 12m from the Little Newport Street entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are LG, G, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are varied.

You are on Casino (Lola's Underground Casino - Lower Ground Floor). Skip to the next section.

Casino (Lola's Underground Casino - Lower Ground Floor)

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• Access View
  • There are doors to access this area .
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are permanently held open.
  • The width of the door opening is 140cm.
• Gaming Area View
  • Games and facilities in this area include; Blackjack, Roulette, Slot Machines, a Bar, a Cashier Counter and Craps.
  • Staff at tables can assist customers in playing.
  • There is room for wheelchair users to manoeuvre in the majority of this area.
  • The playing tables are at different heights.
  • The surface height of the lowest playing tables is 87cm and the underside height is 77cm.
  • The surface height of the highest playing tables is 101cm and the underside height is 66cm.
  • The surface height of the drinks tables is 73cm.
  • Seating in this area includes; armchairs, chairs with no armrests, sofas and stools.
  • The type of flooring is carpet.
  • The slot machine controls range from 120cm to 140cm.
  • Lighting levels are moderate to good.
• ATM's View
  • ATM machines are available.
  • The controls/screen heights vary between 90cm and 120cm.
  • There is not a lowered ATM available.
  • Lola's Underground Casino consists of a casino as well as a live show area.

You are on Counter (Cashier - Lola's Underground Casino - Lower Ground Floor). Skip to the next section.

Counter (Cashier - Lola's Underground Casino - Lower Ground Floor)

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• Counter View
  • The counter is located within Lola's Underground Casino.
  • The counter is approximately 20m (21yd 2ft) from the Lola's Underground Casino entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is not a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is carpet.

You are on Eating and Drinking (Bar - Lola's Underground Casino - Lower Ground Floor). Skip to the next section.

Eating and Drinking (Bar - Lola's Underground Casino - Lower Ground Floor)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located in Lola's Underground Casino.
  • There is step-free access to the bar.
• Service and Menus View
  • There is a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Drinking straws are not available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 105cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tiles.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Lola's Underground Casino - Lower Ground Floor). Skip to the next section.

Accessible Toilet(s) (Lola's Underground Casino - Lower Ground Floor)

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• Location and Access View
  • This accessible toilet is located on the lower ground floor, outside Lola's Underground Casino.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 92cm (3ft).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 158cm x 190cm (5ft 2in x 6ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 88cm (2ft 11in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is fair.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 140cm from the floor.
• Additional Fixtures View
  • There is not a mirror.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s) (Lola's Underground Casino - Lower Ground Floor). Skip to the next section.

Standard Toilet(s) (Lola's Underground Casino - Lower Ground Floor)

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• Toilet Facilities View
  • The female and male toilets are located on the lower ground floor, outside Lola's Underground Casino.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Hippodrome Casino - The Crystal Rooms - Ground Floor link (new tab) - click here
• Hippodrome Casino - Grand Casino and Macau Lounge - Ground Floor link (new tab) - click here
• Hippodrome Casino - First and Second Floors link (new tab) - click here
• Hippodrome Casino - Magic Mike Live Theatre link (new tab) - click here
• Hippodrome Casino - The Cranbourn Club, The Club & Diamond Rooms - Third Floor link (new tab) - click here
• Hippodrome Casino - Poker Stars Live - Fourth Floor link (new tab) - click here