Access Guide
Introduction
- The National Portrait Gallery is an art gallery in London housing a collection of portraits of historically important and famous British people.
- It was the first portrait gallery in the world when it opened in 1856.
- The gallery is located to the south-east corner of Leicester Square, off St Martin's Place.
- For more information on Leicester Square please click here
- Please note that the venue is closed until 2023 due to refurbishment.
Getting Here (Leicester Square)
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By Bus
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- There are 2 bus stops located along Charing Cross Road between Cranbourn Street and Irving Street (Stops L and K).
Bus routes 24, 29 and 176 travel along Charing Cross Road.
It is also served by night bus routes N5, N20, N29, N41 and N279.
All London buses have ramp access and dedicated spaces for wheelchair users. - For more information on London buses (Transport for London) please click here (opens new tab).
- There are 2 bus stops located along Charing Cross Road between Cranbourn Street and Irving Street (Stops L and K).
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By Underground
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- Green Park is the nearest accessible step-free station and is served by the Jubilee, Piccadilly and Victoria lines.
The accessible entrance can be accessed via the park at the rear of the station building.
Leicester Square Station is served by the Piccadilly and Northern Line Services.
Piccadilly Circus Station is served by the Piccadilly and Bakerloo Line Services.
Both stations are accessed via steps only.
Leicester Square Underground Station is located on Charing Cross Road at the north-east corner of Leicester Square.
There are a total of 4 access points/exits for the station.
2 of the access points/exits are located on the east side of Charing Cross Road, 1 is located on the west side of Charing Cross Road, and the other is located on the north side of Cranbourn Street.
Access to and from Leicester Square from the access point on the west side of Charing Cross Road does not involve a road crossing.
Access to and from Leicester Square from the access points/exits on the east side of Charing Cross Road and Cranbourn Street involves a busy road crossing. - For more information on London Underground (Transport for London) please click here (opens new tab).
- Green Park is the nearest accessible step-free station and is served by the Jubilee, Piccadilly and Victoria lines.
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By Train
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- London Euston Station and London Charing Cross Station have step-free access to all platforms and staff available to assist with ramps between the platform and the train.
- For more information on access and facilities at Euston Station please click here (opens new tab).
- For more information on access and facilities at Charing Cross Station please click here (opens new tab).
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By Road
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- Leicester Square is pedestrianised.
Charing Cross Road (A400) is located parallel to Leicester Square between Cranbourn Street and Irving Street.
Charing Cross Road (A400) connects with Tottenham Court Road which leads to Euston Road (A501) at its north end.
At its south end, it connects with Strand (A4).
Leicester Square is in the Central London Congestion Charge Zone (charges apply Monday - Friday 07:00 -18:00).
It is also in the Ultra Low Emission Zone (charges apply at all times for non-compliant vehicles). - For more information on driving in London please click here (opens new tab).
- Parking in the area is very limited and visitors are encouraged to use public transport.
The nearest underground car park (Q-Park Leicester Square) is located off Whitcomb Street, south west of Leicester Square.
There are 3 Blue Badge bays within this car park.
There is an additional underground car park with lift access (Q-Park Chinatown) located off Newport Place.
There are 3 Blue Badge bays within this car park. - For more information on the Blue Badge Scheme and parking in London please click here (opens new tab).
- London taxis can be hailed in any location or summoned by phone.
There is a taxi rank on the west side of Charing Cross Road, between The Bear and Staff Pub and Barclays.
- Leicester Square is pedestrianised.
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By River
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- 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
The nearest pier is Westminster.
This is close to Westminster Underground Station on the Jubilee Line which connects to Bond Street Station.
There is step-free access onto the river buses, except at 3 piers.
Please see the TFL website for details. - For more information on London River Bus services please click here (opens new tab).
- 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
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By Air
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- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway, with interchanges to the rail and underground network at Canning Town and Stratford.
From Gatwick Airport there are fast trains connecting to London Bridge Station.
Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line. - For more information on travelling to London by air please click here (opens new tab).
- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
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Useful Links
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- Please use the TfL journey planner for details of the most suitable routes.
The planner can be filtered by options such as step-free routes or maximum walking distances. - To view the web page described above click here (opens in new tab).
- The TfL website has links to the TfL accessibility guides, including large print maps and audio guides to order or download.
- To view the web page described above click here (opens in new tab).
- Please use the TfL journey planner for details of the most suitable routes.
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include: large print, audio and Braille.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact a member of staff.
Opening Times
Outside Access (Main Entrance - Revolving Door Stepped Access)
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Entrance
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- This information is for the entrance located on St Martin's Place.
- The entrance area/door is clearly signed.
- This entrance is signed with 'National Portrait Gallery'.
- There is stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) by revolving.
- The door(s) is/are single width.
- The width of the door opening is 112cm.
- There is a member of staff available for assistance at this entrance.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are not between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
Outside Access (Main Entrance - Manual Doors Stepped Access)
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Entrance
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- This information is for the entrance located on St Martin's Place.
- The entrance area/door is clearly signed.
- This entrance is signed with 'National Portrait Gallery'.
- There is stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 120cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a member of staff available for assistance at this entrance.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are not between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
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Comments
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- There are 2 identical doors, one either side of the revolving door entrance.
Outside Access (Accessible Entrance)
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Entrance
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- This information is for the entrance located on St Martin's Place.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 103cm.
- There is a member of staff available for assistance at this entrance.
- There are gates on the approach to the accessible entrance. The gates are held open and have an opening width of 176cm. There is a small lip on the floor to the left as you face the gates.
- There is a slope with a very easy incline.
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Ramp/Slope
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- The ramp/slope is located on the approach to the entrance.
Other Floors (Main entrance to Level -2 Stairs)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the left as you enter the main entrance.
- The stairs are approximately 7m from the main entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are -1 and -2.
- There are 13 steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do not cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are moderate to good.
Other Floors (Stairs to Portrait Café)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located on the level -2 lift lobby, opposite the entrance to the Ondaatje Wing Theatre.
- The stairs are approximately 6m from the lifts.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are -2 and -3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are moderate to good.
Other Floors (Main Stairs)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located ahead as you enter from the main entrance.
- The stairs are approximately 6m from the main entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are -1, 0, 1 and 2.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are low to moderate.
Other Floors (Accessible Entrance Stairwell)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the left as you enter the accessible entrance.
- The stairs are approximately 3m from the accessible entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are -2 and -3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are moderate to good.
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Comments
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- This stairwell is used to access the Portrait Café from the accessible entrance.
Lift (Accessible Entrance Lift - Levels -1 and -3)
- There is a lift for public use.
- The lift is located just inside the accessible entrance.
- The lift is clearly visible from the entrance.
- The lift is approximately 3m (3yd 10in) from the accessible entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are -1, E and -3.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 97cm x 140cm (3ft 2in x 4ft 7in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are moderate to good.
- There is a/are similar lift(s) available.
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Comments
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- This lift operates between the bookshop, the accessible entrance and the Portrait Café only.
Lift (Levels -2, -1, L, 0, 1 and 2)
- The lift is located in the corridor on the left as you enter the main entrance.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 15m (16yd 1ft) from the main entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are -2, -1, L, 0, 1 and 2.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 175cm x 175cm (5ft 9in x 5ft 9in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low to moderate.
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Comments
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- The lift is 35m from the lift at the accessible entrance which takes you through the Bookshop into the main entrance.
Auditorium (Ondaatje Wing Theatre)
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Access to Seating
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- The auditorium is clearly signed.
- This information is for the entrance located on Level -2.
- There is ramped/sloped access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 210cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 105cm.
- The entrance door(s) is/are permanently held open before and after events.
- There is a member of staff available for assistance at this entrance before and after events.
- This entrance gives access to rear.
- The gradient of the ramp/slope is slight.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up.
- The width of the ramp/slope is 130cm.
- The lighting levels at the ramp/slope are low to moderate.
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Auditorium Information
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- The type of flooring is carpet.
- There are flip-down seats with armrests on both sides.
- The width of the rows of seating is 54cm.
- The lighting levels before and after events are low to moderate.
- The nearest accessible toilet is located on Level -2, to the right of the Auditorium.
- There is not step free access to a row of seating.
- The access to the majority of seating is located either side of the seats (against wall).
- There is stepped access to the majority of seating.
- The step(s) is/are not clearly marked.
- The depth of the step(s) is/are between the 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are wall mounted.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are low to moderate.
Event Room(s) / Space(s) (Clore Education Studio)
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Access to the Room
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- The room surveyed was Clore Education Studio.
- Clore Education Studio is located on Level -2.
- There is not wayfinding signage for the room.
- There is not clear signage for the room(s) (on or near the door).
- Staff can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step-free access.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 102cm.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is poor.
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Room Details
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- There is a portable hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- There is flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
- The colour contrast between the walls and floor is fair.
- The lighting levels are moderate to good.
Counter (Cloakroom)
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Counter
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- The counter is located on Level -2 of the National Portrait Gallery.
- The counter is approximately 14m (15yd 11in) from the lift.
- Clear signage for the counter is visible from the lift.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
- The type of flooring in this area is wood.
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Seating Area
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- There is a waiting area close to the counter.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
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Comments
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- There are lockers available in the cloakroom waiting area.
- The lockers cost £1 to use.
- There are pushchair locks available in the cloakroom waiting area.
- The locks cost £1 to use.
Accessible Toilet(s) (Right Hand Transfer)
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Location and Access
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- This accessible toilet is located in the corridor to the right of the Ondaatje Wing Theatre entrance.
- This accessible toilet is approximately 14m (15yd 11in) from the lift.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is poor.
- The door opens outwards (automatically).
- The door is push pad or push button activated.
- The push pad or push button is 96cm from floor level.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is fair.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 177cm x 240cm (5ft 10in x 7ft 10in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 108cm from floor level.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 82cm (2ft 8in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is fair.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are nappy/incontinence items bin and sanitary disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is not a mirror.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is fair.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 84cm (2ft 9in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 105cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is poor.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 94cm.
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Comments
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- There is a flip down seat in the accessible toilet.
- The height of the seat once extended is 59cm.
Standard Toilet(s)
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Toilet Facilities
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- The female and male toilets are located in the corridor to the right of Ondaatje Wing Theatre.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 16m from the lift.
- The colour contrast between the external toilet door(s) and wall(s) is poor.
- There is pictorial signage on or near the toilet door.
- It was not possible to access the female toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 100cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.
Related Access Guides
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- National Portrait Gallery - Levels 0 and -1 link (new tab) - click here
- National Portrait Gallery - Level 1 link (new tab) - click here
- National Portrait Gallery - Level 2 link (new tab) - click here
- National Portrait Gallery - Level 3 link (new tab) - click here
- National Portrait Gallery - Portrait Restaurant link (new tab) - click here
- National Portrait Gallery - Level -3 link (new tab) - click here