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Cwmbran Centre Bus Station

First Floor, Powys House, South Walk, Cwmbran, NP44 1PB

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • Guest Services Associates do receive training in escorting visually impaired people.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • A place of safety is available in the Shopping Centre Management Offices.
  • The venue does not offer a quiet shopping experience.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include tri wheel walkers, motorised wheelchairs, mobility scooters, walking frames, wheelchairs and walking sticks.
  • To obtain mobility aids please contact Torfaen Community Transport.

Approach (Bus Station)

  • The surface of the approach is stone/concrete tiles and block paving.
  • Comments View
    • The Bus Station is located of Glyndwr Road adjacent to Gwent Square.
    • Access to the bus station is via North Walk and Gwent Square from the shopping centre.
    • The pathway on the approach to the bus terminal is level with block paving (shown in photograph 1-3).
    • The approach to the bus station from Glyndwr Road has a slight slope with a mixture of block paving and concrete flagstones.
    • There is a level crossing with tactile paving to either side of the crossing.

Bus Station

  • The bus station has a covered area to protect against the elements.
  • The surface around the perimeter of the bus station is level with block paving.
  • There is bench style seating without armrests located around the perimeter edges.
  • Stage Coach and Stage Coach Gold are the main bus operators from the station.

Bus Stands

  • There are 6 bus stands located to either side of the bus station.
  • The majority of the bus stands are sheltered.
  • There are seats without armrests available at the stands.
  • The bus stands have raised kerbs, 18cm deep, which are compatible with bus boarding ramps if required.

Approach (Bus Terminal Toilet Block)

  • The surface of the approach is block paving.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.

Outside Access (Bus Terminal Toilet Block)

  • This information is for the entrance located opposite the bus terminal of North Walk.
  • This entrance gives access to the public toilets.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 87cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Accessible Toilet(s) (Bus Terminal Toilet Block)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located opposite the bus terminal.
    • This accessible toilet is approximately 2m (2yd 7in) from the public toilets entrance.
    • There is step-free access to the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Torfaen Community Trust.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 151cm x 230cm (4ft 11in x 7ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 91cm (2ft 12in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 163cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 107cm (3ft 6in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 96cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Bus Terminal Toilet Block)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located opposite the bus terminal.
  • The female toilet(s) is/are approximately 3m (3yd 10in) from the toilet block entrance.
  • There is step-free access to the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • There is a/are similar standard toilet(s) available.
  • The male toilet facilities that were surveyed are located opposite the bus terminal.
  • The male toilet(s) is/are approximately 3m (3yd 10in) from the toilet block entrance.
  • There is step-free access to the male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal available.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • There is a/are similar standard toilet(s) available.
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the female standard toilets.
  • There is step-free access to the baby change facilities.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).

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