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The Friary Guildford - Level 1

North Street, Guildford, GU1 4YT

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Access Guide

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COVID-19 Information (The Fairy Guildford)

Getting Here

  • When coming from the west, drive east on the A3 and exit onto Dennis Roundabout. Then follow the A25 east until you can turn right onto Woodbridge Road. Follow this road south and at the roundabout take the second exit onto Onslow Street and then take the first left onto Woodbridge Road. Keep following this road onto Leapale Road and turn right at the North Street Junction. The Friary Guildford will be along this road.
    When coming from the east, drive west on the A3 and exit onto Woking Road. Follow this road south onto Stoke Road and then turn right at the second roundabout onto Recreation Road. At the end of this road, turn left so that you're driving south on Woodbridge Road. Follow this road over the roundabout onto Onslow Street and then stay left onto Woodbridge Road. Keep following this road onto Leapale Road and turn right at the North Street Junction. The Friary Guildford will be along this road.
  • Bedford Road Multi-Storey Car Park is the nearest car park which has direct access to the shopping centre from Level 3 by a pedestrian link bridge.
    There are 16 Blue Badge bays all of which are situated on Level 3.
  • For more information on how to get to The Friary Guildford please click here (opens new tab).
  • There is a bus stop within 150 metres of the shopping centre.
  • Guildford Bus Station is approximately 115 feet from the shopping centre.
  • For more information on buses and bus routes in Guildford please click here (opens new tab).
  • The nearest railway station is Guildford.
  • Guildford Station is approximately a 0.3 mile walk from the shopping centre.
    CrossCountry, GWR, South Western Railway and Southern Railway trains all serve this station.
  • For more information on Guildford Station (National Rail) please click here (opens new tab).

Getting Help and Assistance

  • Security Officers, Cleaning Operatives and Concierge Associates receive Autism Awareness training.
  • There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The designated place of safety is located on Level 2.
  • The venue offers a quiet shopping experience.
  • The quiet shopping experience is on Tuesdays mornings between 9:00 - 11:00.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • Guildford Borough Council Shopmobility is situated on Level 3 of Bedford Road Car Park.

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 18:00.
  • Sunday 11:00 - 17:00.

Parking at The Friary Guildford

Approach (North Street)

  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 120cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

Outside Access (North Street)

  • This information is for the entrance located off North Street.
  • This entrance gives access to level 1 of The Friary Guildford.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'The Friary Guildford'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 163cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 200cm.
  • There is not a member of staff available for assistance at this entrance.
  • The ramp/slope is located beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

Approach (Onslow Street South)

  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

Outside Access (Onslow Street South)

  • This information is for the entrance located off Onslow Street.
  • This entrance gives access to level 1 of The Friary Guildford.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'The Friary Guildford'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 105cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 170cm.
  • There is not a member of staff available for assistance at this entrance.
  • The ramp/slope is located beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

Approach (Onslow Street North)

  • The surface of the approach is tarmac and concrete tiles.
  • The approach surface is uneven in places.
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

Outside Access (Onslow Street North)

  • This information is for the entrance located off Onslow Street.
  • This entrance gives access to level 1 of The Friary Guildford.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'The Friary Guildford'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • Alternative access at this entrance is via single manual doors which open away from you (push).
  • The opening width for the manual doors is 102cm.
  • There is not a member of staff available for assistance at this entrance.
  • The ramp/slope is located beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

Internal Area(s) (The Friary Guildford Level 1)

  • Digital wayfinders are not available.
  • Information screens are provided to aid wayfinding.
  • Overhead signs are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • Dementia friendly signs are provided to aid wayfinding.
  • The type of flooring in this area is tiles.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; sofas.
  • There are some centrally located kiosks or shops along walkways in this area.
  • The lighting levels are good.
  • Background music is played in this area.
  • Background music is played throughout the shopping centre.
  • There is step free access in this area.
  • There are ramps/slopes leading into the shopping centre from all entrances.

Escalator(s) (Level 1 - Level 2)

  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are levels 1 and 2.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
  • There is/are 2 escalator area(s) in this shopping centre.
  • The other escalator area(s) is/are similar.
  • The other escalators steps are not clearly marked (shown in photographs 3 and 4).

Lift

  • There is a lift for public use.
  • The lift is located in the centre of the shopping centre.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 105cm x 215cm (3ft 5in x 7ft 1in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.

Entrance (Concierge)

  • This information is for the entrance located on level 1, to the north side of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Concierge'.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the door opening is 86cm.

Counter (Concierge Associates)

  • The counter is located on level 1, to the north of the shopping centre.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 120cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 73cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is not a clear list of services at the counter.
  • There is not a digital wayfinding touchscreen at the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The type of flooring in this area is carpet.
  • There is a waiting area close to the counter.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; armchairs.
  • There is sufficient space for a wheelchair user to use the waiting area.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on level 1 of The Friary Guildford.
    • This accessible toilet is approximately 41m (44yd 2ft) from the Onslow South Entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens by sliding.
    • The door is push pad or push button activated.
    • The push pad or push button is 100cm from floor level.
    • The door is locked by a push button or pad.
    • The width of the accessible toilet opening is 93cm (3ft 1in).
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 227cm x 219cm (7ft 5in x 7ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 158cm (5ft 2in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • There is a/are female sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 108cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 84cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 80cm (2ft 7in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 80cm.

Standard Toilet(s) (Female and Male)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located on level 1 of The Friary Guildford.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 42m from the Onslow South Entrance.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 79cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.

Standard Toilet(s) (Ambulant and Gender Neutral)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located on level 1 of The Friary Guildford.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 39m from the Onslow South Entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
    • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
    • There is a/are dropdown rail(s) on the right as you face the ambulant toilet(s).
    • The height of the wash basin(s) is 72cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The gender neutral toilet is located on level 1 of The Friary Guildford.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 39m from the Onslow South Entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 79cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.

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