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St James Quarter - Guest Services

St James Quarter, St James Crescent, Edinburgh, EH1 3AD

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Access Guide

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Getting Here (St James Quarter)

Getting Help and Assistance

  • For more information on guest services available please click here (new tab).
  • For information on the Hands Free Shopping Dropit shopping service please click here (new tab).
  • There is a Hands-Free Shopping service.
  • St James Quarter Hands Free Shopping is provided by Dropit. Download the Dropit app to book and have parcels dropped at participating stores, Guest Services, or even direct to your home.
  • Guest Services Associates, Security Officers, Cleaning Operatives and Car Park Attendants receive Autism Awareness training.
  • There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • Guest Services Associates do receive training in escorting visually impaired people.
  • For assistance in getting around the shopping centre, or for assistance in getting directions, guests should ideally contact Guest Services before visiting, or go to the Guest Services counter or reception on Level 1 Yellow Zone - Multrees end.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • There is a place of safety located in the security team offices. Please contact a member of the security staff for assistance.
    Alternatively, there is a quiet lounge area within the Guest Services reception on Level 1 Yellow Zone - Multrees end.
  • The venue does not offer a quiet shopping experience.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include motorised wheelchairs, mobility scooters, wheelchairs and tri wheel walkers.
  • To obtain mobility aids please contact Guest Services.
  • There are dog water bowls throughout the galleria.
  • For assistance in the car park, or for getting from the car park to the shopping area, please press the button at one of the help points near the lifts on each car park level.
  • There are water refill stations on every level of the car park, as well as on levels 1, 2, and 3 of the galleria itself.
  • Phone charger power packs are available to rent or buy. Details may be find on the charging stations in lift lobbies. Alternatively, you can charge your phone at Guest Services free of charge. All you need is your charging cable.

Opening Times (Guest Services)

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 20:00.
  • Sunday 10:00 - 18:00.

Summary (St James Quarter - Guest Services)

Entrance (Guest Services)

  • This information is for the entrance located on Level 1 Yellow Zone.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Guest Services - St James Quarter'.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 179cm.

Reception

  • The reception point is located to the left as you enter Guest Services.
  • The reception point is approximately 5m (5yd 1ft) from the Guest Services entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 96cm .
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The type of flooring in the reception area is carpet and laminate.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; sofas and chairs without armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.

Shopmobility (Guest Mobility)

  • Route maps are available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • Equipment does not have to be booked in advance.
  • There is not a hire charge.
  • Escorts are not normally available to assist around town / city.
  • Trained escorts are available for people with a visual impairment.
  • Visual escorts do need to be booked in advance.
  • Trained escorts are not available for people with a hearing impairment.
  • Comments View
    • All guest mobility equipment is available from the Guest Services reception. Please note, guest mobility equipment must be returned 1 hour prior to the Guest Services closing time.

Toilet with Adaptations (Level 1 Guest Services - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located to the rear left as you enter, at the end of the corridor.
  • This accessible toilet is approximately 30m (32yd 2ft) from the Guest Services entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm.
  • The contrast between the internal door and wall is medium.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is low.
  • The dimensions of the accessible toilet are 189cm x 222cm (6ft 2in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 102cm (3ft 4in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder is on the dropdown rail.
  • The toilet roll holder can be reached from seated on the toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 77cm (2ft 6in).
  • The contrast between the hand dryer and the wall is high.

Location of Toilet/Changing Facilities

  • Changing Places facilities are located on level 1 at the Red Zone Princes Street end.
  • Accessible toilet facilities are located at Level B3, Blue Zone lift lobby - Left Hand Transfer; Level B2, Blue Zone lift lobby - Left Hand Transfer; Level B1, Blue Zone lift lobby - Left Hand Transfer; Level 1, Yellow Zone, Guest Services - Right Hand Transfer; Level 1, Red Zone - Right Hand Transfer; Level 1, Red Zone lift lobby - Left Hand Transfer; Level 3, Blue Zone, next to lift lobby - Left Hand Transfer and Level 4, Blue Zone, next to lift lobby - Left Hand Transfer.
  • Female and male standard toilet facilities are located on Level 1, Red Zone; Level 3, Blue Zone and Level 4, Blue Zone..
  • Parent and baby changing facilities are located on Level 1, Red Zone; Level 3, Blue Zone and Level 4, Blue Zone.