You are on Getting Here (St James Quarter). Skip to the next section.

Getting Here (St James Quarter)

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• By Road View
  • St James Quarter is located just off Princes Street on the east side of the city centre, between the A900 Leith Walk, and York Place. If visiting St James Quarter by car, please use one of the following postcodes for your navigation system:
    St James Place car park entrance: EH1 3BP.
    Leith Street car park entrance: EH1 3AS.
  • St James Quarter has short and long stay parking in an underground car park on 3 levels: B1, B2, and B3. There are vehicle entrances on the north side off York Place on St James Place, and on the south side off Leith Street.
    Pedestrian access is by lift or stairs from shopping levels 1 to 5, or by escalator from level 1, Yellow Zone - Multrees end.
  • For more information on parking at St James Quarter please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • There are bus stops on Leith Street, York Place and Picardy Place, with regular services from the city centre and surrounding areas.
    The Edinburgh Bus Station served by Citylink and Megabus services, is located approximately 100 metres from the Multrees entrance on Elder Street.
  • For more information on bus services in the Edinburgh and the Lothians area please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Edinburgh Waverley Station.
  • Edinburgh Waverley Station is served by intercity and local services, and is the principle station for the city of Edinburgh. The station is located approximately 300 metres (0.2 miles) south-west of the Princes Street entrance.
    There is a lift from the main platform concourse to Princes Street level.
    The station, ticket office, and all platforms have step-free access via lifts.
  • For more information on accessibility and facilities at Edinburgh Waverley Station please click here (opens new tab).
  • For more information on trains services, routes, and tickets in the Scotrail area please click here (opens new tab).
• By Tram View
  • The nearest tram stop is St Andrew Square.
  • Trams run regularly from Edinburgh Airport, west of the city centre, and from Leith and Newhaven in the east.
    The nearest tram stop to the Multrees entrance is St Andrew Square, approximately 200 metres from the entrance via Multrees Walk.
    The nearest tram stop to the Picardy entrance is Picardy Place, approximately 200 metres from the Picardy entrance, off Little King Street. Visitors are advised there is a long slight slope up Little King Street.
  • For more information on tram services in Edinburgh please click here (opens new tab).
• Useful Links View
  • Please find cycle parking spaces and covered bike racks on Little King Street by the Picardy Street, on Elder Street by the Multrees entrance, and on James Craig Walk to the left of Registrar Square and the Princes Street entrance. For health and safety reasons, riding cycles or scooters is not allowed within the Quarter.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For more information on guest services available please click here (new tab).
• For information on the Hands Free Shopping Dropit shopping service please click here (new tab).
• There is a Hands-Free Shopping service.
• St James Quarter Hands Free Shopping is provided by Dropit. Download the Dropit app to book and have parcels dropped at participating stores, Guest Services, or even direct to your home.
• Guest Services Associates, Security Officers, Cleaning Operatives and Car Park Attendants receive Autism Awareness training.
• There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• For assistance in getting around the shopping centre, or for assistance in getting directions, guests should ideally contact Guest Services before visiting, or go to the Guest Services counter or reception on Level 1 Yellow Zone - Multrees end.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• There is a place of safety located in the security team offices. Please contact a member of the security staff for assistance.
  Alternatively, there is a quiet lounge area within the Guest Services reception on Level 1 Yellow Zone - Multrees end.
• The venue does not offer a quiet shopping experience.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include motorised wheelchairs, mobility scooters, wheelchairs and tri wheel walkers.
• To obtain mobility aids please contact Guest Services.
• There are dog water bowls throughout the galleria.
• For assistance in the car park, or for getting from the car park to the shopping area, please press the button at one of the help points near the lifts on each car park level.
• There are water refill stations on every level of the car park, as well as on levels 1, 2, and 3 of the galleria itself.
• Phone charger power packs are available to rent or buy. Details may be find on the charging stations in lift lobbies. Alternatively, you can charge your phone at Guest Services free of charge. All you need is your charging cable.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Summary (St James Quarter - Level 3). Skip to the next section.

Summary (St James Quarter - Level 3)

• St James Quarter is a retail destination set over five floors with a car park below.
  There are 3 main entrances giving access to 3 interlinked zones - Yellow Zone - Multrees, Blue Zone - Picardy, and Red Zone - Princes Street.
• For more information on St James Quarter please click here (new tab).
• The venue is in a pedestrian area.
• Services/facilities within the venue include the St James Square entrance, retail stores, mobile phone charging points, water dispensers, an accessible WC, standard WC's and baby change facilities.
• For the St James Quarter - Car Park AccessAble Access Guide please click here (new tab).
• For the St James Quarter - Guest Services AccessAble Access Guide please click here (new tab).
• For the St James Quarter - Level 1 AccessAble Access Guide please click here (new tab).
• For the St James Quarter - Level 2 AccessAble Access Guide please click here (new tab).
• For the St James Quarter - Level 4 AccessAble Access Guide please click here (new tab).
• For the St James Quarter - Level 5 AccessAble Access Guide please click here (new tab).
• For the St James Quarter - Toilet Facilities AccessAble Access Guide please click here (new tab).

You are on Outside Access (St James Square). Skip to the next section.

Outside Access (St James Square)

• This information is for the entrance located off St James Square.
• This entrance gives access to Level 3 Yellow and Blue Zones.
• The entrance area/door is not clearly signed.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The door(s) is/are double width.
• The width of the door opening is 147cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Entrance View
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • There is a slope with a very easy incline.
• Comments View
  • There are 3 sets of doors at this location, 2 of which are permanently held open during opening hours.

You are on Lift (Yellow Zone - Multrees). Skip to the next section.

Lift (Yellow Zone - Multrees)

• There is a lift for public use.
• The lift is located to the right as you enter via the Multrees entrance.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 30m (32yd 2ft) from the Multrees entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are B3, B2, B1, 1, 2, 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 231cm x 175cm (7ft 7in x 5ft 9in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

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• Comments View
  • On car park levels B1, B2, and B3 there are double automatic doors to the lift and elevator lobbies.

You are on Lift (Blue Zone - Picardy). Skip to the next section.

Lift (Blue Zone - Picardy)

• There is a lift for public use.
• The lift is located in the Blue Zone to the right as you enter via the Picardy entrance.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 30m (32yd 2ft) from the Picardy entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are B3, B2, B1, 1, 2, 3, 4, 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 145cm x 230cm (4ft 9in x 7ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

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• Comments View
  • There are full wall screens with changing scenes and music and audio to match the scenes.
  • On car park levels B1, B2 and B3 there are unmarked bollards, 100cm high with a minimum width of 110cm between them at the entrance to the Blue Zone lift lobbies.

You are on Lift (Red Zone - Princes Street). Skip to the next section.

Lift (Red Zone - Princes Street)

• There is a lift for public use.
• The lift is located in the Red Zone - Princes Street.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 50m (54yd 2ft) from the Princes Street entrance.
• There are 2 other lifts in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are B3, B2, B1, 1, 2, 3, 4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 173cm x 229cm (5ft 8in x 7ft 6in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

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• Comments View
  • On car park levels B1, B2 and B3 there are double automatic doors 178cm wide to the lift lobbies.

You are on Escalator(s). Skip to the next section.

Escalator(s)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are B3, B2, B1, 1, 2, 3, 4 and 5.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.
• There is/are 3 escalator area(s) in the Yellow - Multrees, Blue - Picardy and Red - Princes Street Zones.
• The other escalator area(s) is/are similar.
• Not all elevators serve all floors.
  The escalators in Yellow Zone - Multrees serve levels B3, B2, B1, 1, 2 and 3.
  The escalators in Blue Zone - Picardy serve levels 1, 2, 3, 4 and 5.
  The escalators in Red Zone serve levels 1, 2, 3 and 4.

You are on Other Floors (Blue Zone - Picardy). Skip to the next section.

Other Floors (Blue Zone - Picardy)

• Stairs can be used to access other floors.
• The stairs are located in the Blue Zone, to the right as you enter via the Picardy entrance.
• There are manual, heavy, double doors to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are B3, B2, B1, L1, L2, L3, L4, L5.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

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• Comments View
  • There is a second similar staircase next to this staircase that only serves levels 1, 2, 3, 4, 5.

You are on Internal Area(s) (Level 3). Skip to the next section.

Internal Area(s) (Level 3)

• Digital wayfinders are not available.
• Information screens are provided to aid wayfinding.
• Overhead signs are provided to aid wayfinding.
• Information posts are provided to aid wayfinding.
• Wall mounted signs are provided to aid wayfinding.
• Dementia friendly signs are provided to aid wayfinding.
• The type of flooring in this area is tiles.
• The following types of seating can be found in this area; chairs without armrests, chairs with armrests and wooden benches.
• There are some centrally located kiosks or shops along walkways in this area.
• There is high colour contrast between the walls and floor in all areas.
• The lighting levels are varied.
• Background music is not played in this area.
• There is step free access in this area.

You are on Other Floors (Red Zone - Princes Street). Skip to the next section.

Other Floors (Red Zone - Princes Street)

• Stairs can be used to access other floors.
• The stairs are located on Level 3, in the Red Zone, adjacent to the Red Zone lifts lobby.
• The floors which are accessible by stairs are 3, 4.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Changing Places facilities are located on level 1 at the Red Zone Princes Street end.
• Accessible toilet facilities are located at Level B3, Blue Zone lift lobby - Left Hand Transfer; Level B2, Blue Zone lift lobby - Left Hand Transfer; Level B1, Blue Zone lift lobby - Left Hand Transfer; Level 1, Yellow Zone, Guest Services - Right Hand Transfer; Level 1, Red Zone - Right Hand Transfer; Level 1, Red Zone lift lobby - Left Hand Transfer; Level 3, Blue Zone, next to lift lobby - Left Hand Transfer and Level 4, Blue Zone, next to lift lobby - Left Hand Transfer.
• Female and male standard toilet facilities are located on Level 1, Red Zone; Level 3, Blue Zone and Level 4, Blue Zone..
• Parent and baby changing facilities are located on Level 1, Red Zone; Level 3, Blue Zone and Level 4, Blue Zone.

You are on Toilet with Adaptations (Level 3 Blue Zone - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 3 Blue Zone - Left Hand Transfer)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located on Level 3 in the Blue Zone, to the left as you exit the Blue Zone lifts.
• This accessible toilet is approximately 35m (38yd 10in) from the Blue Zone lifts.
• There is step-free access into the accessible toilet.
• This is a shared toilet.
• A key is required for the accessible toilet.
• The key is a radar key.
• The key can be obtained from Guest Services.
• There is pictorial signage on or near the toilet door.
• The contrast between the external door and wall is high.
• The door opens outwards.
• The door is easy to open.
• The door is locked by a locking handle.
• The width of the accessible toilet opening is 96cm.
• The contrast between the internal door and wall is medium.
• The door has a horizontal grab rail.
• The contrast between the horizontal grab rail and internal door is high.
• The dimensions of the accessible toilet are 178cm x 233cm (5ft 10in x 7ft 8in).
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are moderate to good.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 109cm (3ft 7in).
• The transfer space is obstructed by a female sanitary bin.
• There is a flush on the transfer side.
• There is a spatula type lever flush.
• There is a dropdown rail on the transfer side.
• The contrast between the dropdown rail(s) and wall is medium.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• The contrast between the wall-mounted grab rail(s) and wall is medium.
• The contrast between the walls and floor is high.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary and general waste (with lid) disposal units.
• There is not a/are not coat hook(s).
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is not a shelf within the accessible toilet.
• The toilet has a backrest.
• The height of the toilet seat above floor level is 48cm (1ft 7in).
• The toilet seat colour contrast is low.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 95cm (3ft 1in).
• The contrast between the toilet roll holder and the wall is medium.
• There is a wash basin.
• The wash basin and tap(s) can be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• The height of the wash basin is 74cm (2ft 5in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
• The wash basin tap type is lever mixer.
• There is a wall fixed soap dispenser.
• The soap dispenser can be reached from seated on the toilet.
• The height of the soap dispenser is 91cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The height of the hand dryer is 78cm (2ft 7in).
• The contrast between the hand dryer and the wall is medium.

You are on Standard Toilet(s) (Level 3 Blue Zone). Skip to the next section.

Standard Toilet(s) (Level 3 Blue Zone)

• Standard toilet facilities are available.
• The female and male toilets are located on level 3 in the Blue Zone, to the left as you exit the Blue Zone lifts.
• There is step-free access into the toilet(s).
• The standard toilet(s) is/are approximately 30m from the Blue Zone lifts.
• There is pictorial signage on or near the toilet door.
• An ambulant toilet cubicle is available.
• There are horizontal wall mounted rails available on both sides of the toilet.
• The placement of vertical wall mounted grab rails vary between the ambulant cubicles.
• There are additional ambulant cubicles with differing rail configurations.
• The height of the wash basin(s) is 85cm.
• The height of the lowered wash basin is 74cm.
• The wash basin(s) tap type is sensor.
• Lighting levels are good.

You are on Parent and Baby Room (Level 3 Blue Zone). Skip to the next section.

Parent and Baby Room (Level 3 Blue Zone)

• There is a parent and baby room for public use.
• The parent and baby room is located on Level 3 in the Blue Zone, to the left as you exit the Blue Zone lifts.
• The parent and baby room is approximately 30m from the Blue Zone lifts.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 85cm (2ft 9in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 74cm.
• The wash basin tap type is sensor.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

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• Comments View
  • There are 2 baby change rooms at this location, the second larger room does not have a WC.