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Silverwood

St Peter's Hospital Campus, 1 Holloway Hill, Lyne, Surrey, KT16 0AE

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Access Guide

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Overview (Silverwood)

  • About View
    • This is a mental health inpatient facility.
    • Facilities available in the venue include: 4 inpatient wards, Mental Health Act facilities including a tribunal room, a therapies department and visitors rooms and a multi-faith sanctuary.
    • All visitors should call the ward prior to their visit to book a visiting slot.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors and doors permanently held open.
    • The ground and first floor can be accessed via a standard lift and stairs.
    • Due to the nature of the environment, the manual doors throughout are weighted and may be more difficult for some people to open.
  • Getting Help and Assistance View
    • There is seating available.
    • There are fixed and portable hearing assistance systems.
    • You can borrow or hire the following equipment: a manual wheelchair and walking aids.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located within the sensory spaces on each of the wards.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: large print.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: phone charging points and Wi-Fi.
    • Staff receive the following training: Oliver McGowan mandatory training and autism awareness training.

Toilet and Changing Facilities (Silverwood)

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located off the reception waiting area and along the ground floor main corridor, to the right.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The shared step-free toilet facilities are located on the ground floor of the building along the Mental Health Act Suite corridor and along the rear ground floor ward corridor.
  • Changing Places and Changing Facilities View
    • The Changing Places toilet facilities are located off the reception waiting area.
    • Parent and baby changing facilities are located within the toilet with adaptations off the reception waiting area.

Parking (Blue Badge Holders and Drop Off Only)

  • Car Park View
    • The car park is located at the front of the building, to the left of the Silverwood entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 658cm (width) x 330cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 250cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 18m from the Silverwood entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located in front of the Silverwood entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.
  • Public Car Parks View
    • There are no alternative onsite car parks for visitors of Silverwood.
      Visitors can park in the Woodland Car Park which is a council owned car park approximately a 10 minutes' walk away: Please click here for more information on the Woodland Car Park
      Alternatively, visitors may be able to park in one of the visitor car parks around the St Peter's main hospital site, with the closest car park to Silverwood being the Urgent and Emergency Care car park. Please click here for more information on parking at St Peter's Hospital.

Entrance (Silverwood)

  • This entrance is located at the front right side of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 138cm.
  • There is a single automatic door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 105cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.
  • There is a push pad or push button to exit at a height of 116cm.
  • There is a second single automatic door.
  • The second door opens by sliding.
  • The width of the opening is 119cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a medium visual contrast.
  • There is step-free level access as you enter.

Reception (Silverwood Reception)

  • The reception is located to the right as you enter the building .
  • The distance from the Silverwood entrance is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 114cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has windows and glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: sofas and chairs with armrests.
  • Furniture available in this area includes: tables and coffee tables.
  • The height of the table with the water dispenser is 87cm.

Entrance (Ground Floor Main Corridor - Access Controlled Entrance)

  • This entrance is located to the left of Silverwood Main Reception.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 149cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 94cm.
  • The door has a high visual contrast.
  • There is a second single manual door.
  • The second door opens away from you.
  • The width of the opening is 94cm.
  • The second door has a high visual contrast.
  • Staff are required to escort patients and visitors through the airlock doors.

Getting Around (Silverwood)

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include manual doors and doors permanently held open.
  • Some flooring is shiny and patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: benches.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable in some areas.
  • Access throughout the building is highly restricted and a member of staff will escort patients and visitors around at all times.
    Key cards are required to access all rooms, corridors and the lift lobby area.

Consultation / Medical Room (Consultation Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Consultation Room 0-01.
  • The room is located on the ground floor of the building, to the right as you enter the main corridor.
  • The most accessible route to the room has step-free level access.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 107cm.
  • There is a single manual door with a high visual contrast.
  • The door opens outwards.
  • The width of the opening is 82cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: tables and desks.
  • Some tables are fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The height of the door release button is 108cm.

Consultation / Medical Room (Mental Health Act Suite - Consultation Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Consultation Room 0-02.
  • The room is located on the ground floor of the building, within the Mental Health Act Suite corridor.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 83cm.
  • There is step-free level access throughout the room.
  • Furniture cannot be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: tables and desks.
  • Some tables are fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Lighting levels are adjustable.

Consultation / Medical Room (Mental Health Act Suite - Tribunal Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Tribunal Room.
  • The room is located on the ground floor of the building, along the Mental Health Act Suite corridor.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens outwards.
  • The width of the opening is 82cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables.
  • Some tables are fixed.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.

Room (Friends and Family Room)

  • The room is located along the ground floor main corridor and to the right.
  • The distance from the Silverwood entrance is 9m.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 82cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs and sofas.
  • Furniture available in the room includes: tables and coffee tables.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Lighting levels are adjustable.

Room (Sanctuary)

  • The room is located on the ground floor of the building, along the rear corridor and on the right.
  • The distance from the Silverwood entrance is 32m.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 83cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles and ritual washing facilities.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The door into the ablution room is 84cm wide and it opens towards you.

Lounge (The Silver Lounge)

  • The lounge is located on the ground floor of the building, along the main corridor and to the left.
  • There is step-free level access into the lounge.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 86cm.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • Seating available in the lounge includes: armchairs and benches.
  • Furniture available in the lounge includes: tables and booths.
  • Some seating and tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is no TV.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.
  • The height of the centre island is 90cm.
    The height of the vending machine buttons are between 89cm-110cm.

Exit (The Silver Lounge - Visitors Garden)

  • The exit area is not clearly signed.
  • There is stepped access at the exit.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 3cm.
  • There is a single manual door at this exit.
  • The door opens away from you.
  • The width of the opening is 89cm.
  • The door has a low visual contrast.
  • There is step-free level access as you exit.

Outdoor Spaces (The Silver Lounge - Visitors Garden)

  • The following is available in this area: a quiet outdoor seating area.
  • Outdoor areas consist of bonded gravel.
  • There are footpaths throughout.
  • The majority of the paths are wide enough for wheelchair users.
  • There is step-free level access throughout all areas.
  • There are seats situated along the paths for people to rest.

Lift (Silverwood)

  • The lift surveyed is located along the ground floor main corridor and to the left.
  • The distance from the Silverwood entrance is 20m.
  • The most accessible route to the lift has step-free level access and manual doors.
  • The ground and first floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 111cm.
  • The internal dimensions of the lift are 200cm (width) x 144cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs (Silverwood)

  • The stairs surveyed are located along the ground floor main corridor and to the left, opposite the lift.
  • There is a single manual door to access the stairwell.
  • The ground and first floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Changing Places (Transfer Both Sides)

  • Location and Access View
    • The Changing Places facility surveyed is located off the reception waiting area.
    • The Changing Places toilet is in addition to other toilet facilities.
    • The distance from the Silverwood entrance is 6m.
    • The most accessible route to the Changing Places facility has step-free level access and narrow walkways.
    • There is step-free level access into the facility.
    • The width of the narrow opening into the area is 100cm.
    • There is pictorial and written text signage on or near the door.
    • A key is required for access to this facility.
    • The door opens both ways and has a high visual contrast.
    • The width of the door opening is 101cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door .
    • The dimensions of the facility are 279cm (width) x 410cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • There is lateral transfer space on both sides of the toilet, however they are obstructed.
    • The transfer space on the right as you face the toilet is 170cm.
    • The transfer space on the left as you face the toilet is 72cm.
    • There is a wall sensor flush on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder is located on the dropdown rail.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 86cm from the floor.
  • Changing Bench and Hoist Details View
    • The changing bench is free standing and height adjustable.
    • The length of the changing bench is 195cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Shower Details View
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever.
    • There is no shower seat.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 102cm from the floor.
    • There is not a towel dispenser.
    • A wide paper roll dispenser is not available.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 114cm from the floor.
    • There is a push button emergency alarm.
    • There is a full length mirror.
    • There is no shelf.
    • The facility has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • A privacy screen is available.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • The key for the changing places can be obtained by the reception staff.
      The width of the transfer space on the right between the toilet and changing bench is 102cm.

Toilet with Adaptations (Reception - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located off the reception waiting area.
    • The distance from the Silverwood entrance is 6m.
    • The most accessible route to the toilet has narrow walkways and step-free level access.
    • There is step-free level access into the facility.
    • The width of the narrow opening into the area is 100cm. .
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 83cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 297cm (width) x 218cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 230cm (from the side of the toilet pan).
    • There is a wall sensor flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 94cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 109cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 137cm from the floor.
    • There is not a hand dryer.
    • There is a push button emergency alarm.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a pedal bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 101cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • The key can be obtained from the reception staff.

Toilet with Adaptations (Ground Floor Main Corridor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the ground floor of the building, along the main corridor and to the right.
    • The distance from the Silverwood entrance is 12m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 83cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 217cm (width) x 307cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 124cm (from the side of the toilet pan).
    • There is a push button flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 106cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a push tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 114cm from the floor.
    • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 114cm from the floor.
    • There is not a hand dryer.
    • There is a push button emergency alarm.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a pedal bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Outdoor Spaces (Woodland Walk)

  • The following is available in this area: a woodland walk path.
  • Outdoor areas consist of gravel.
  • There are footpaths throughout.
  • The majority of the paths are not wide enough for wheelchair users.
  • There is step-free level access throughout all areas.
  • There are seats situated along the paths for people to rest.
  • Access into the woodland walk area is supervised by a member of staff at all times.
    The path is located at the rear of the main building and is accessed by a slight slope and bollards with a minimum width of 79cm.
    The first door to enter the area is single, manual, open towards you and is 144cm wide.
    The second door is single, manual, open towards you and is 144cm wide.

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