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Silverwood - Polaris Ward

Silverwood, St Peter's Hospital Campus, 1 Holloway Hill, Lyne, Surrey, KT16 0AE

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Access Guide

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Getting To (Polaris Ward)

  • The most accessible route from the Blue Badge parking bays has slight ramps or slopes and a dropped kerb with tactile paving.
  • Access to Polaris Ward is via the Silverwood entrance.
  • There is a drop-off point at this entrance.
  • Polaris Ward is located on the first floor of the Silverwood building.
  • Polaris Ward is approximately 17m from the Silverwood lift.
  • Enter via the Silverwood entrance.
    Turn right and continue through the access controlled entrance and along the main corridor.
    Turn left along the corridor and follow the signage towards the main lift.
    Take the lift to the first floor.
    Upon exiting the lift, turn right and follow the corridor until you reach the first floor rear ward corridor.
    Upon entering the rear corridor, turn left and Polaris Ward is located on the right.
  • Internally the most accessible route has step-free level access, a lift and manual doors.
  • Some flooring along the route is shiny .
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a changing places facility, a toilet with adaptations (with left hand transfer) and a toilet with adaptations (with right hand transfer).
  • View more information on getting to and around the hospital (opens new tab)

Parking (Blue Badge Holders and Drop Off Only)

  • Car Park View
    • The car park is located at the front of the building, to the left of the Silverwood entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 658cm (width) x 330cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 250cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 18m from the Silverwood entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located in front of the Silverwood entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.
  • Public Car Parks View
    • There are no alternative onsite car parks for visitors of Silverwood.
      Visitors can park in the Woodland Car Park which is a council owned car park approximately a 10 minutes' walk away: Please click here for more information on the Woodland Car Park
      Alternatively, visitors may be able to park in one of the visitor car parks around the St Peter's main hospital site, with the closest car park to Silverwood being the Urgent and Emergency Care car park. Please click here for more information on parking at St Peter's Hospital.

Entrance (Silverwood)

  • This entrance is located at the front right side of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 138cm.
  • There is a single automatic door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 105cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.
  • There is a push pad or push button to exit at a height of 116cm.
  • There is a second single automatic door.
  • The second door opens by sliding.
  • The width of the opening is 119cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a medium visual contrast.
  • There is step-free level access as you enter.

Reception (Silverwood Reception)

  • The reception is located to the right as you enter the building .
  • The distance from the Silverwood entrance is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 114cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has windows and glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: sofas and chairs with armrests.
  • Furniture available in this area includes: tables and coffee tables.
  • The height of the table with the water dispenser is 87cm.

Entrance (Ground Floor Main Corridor - Access Controlled Entrance)

  • This entrance is located to the left of Silverwood Main Reception.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 149cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 94cm.
  • The door has a high visual contrast.
  • There is a second single manual door.
  • The second door opens away from you.
  • The width of the opening is 94cm.
  • The second door has a high visual contrast.
  • Staff are required to escort patients and visitors through the airlock doors.

Lift (Silverwood)

  • The lift surveyed is located along the ground floor main corridor and to the left.
  • The distance from the Silverwood entrance is 20m.
  • The most accessible route to the lift has step-free level access and manual doors.
  • The ground and first floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 111cm.
  • The internal dimensions of the lift are 200cm (width) x 144cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Entrance (Polaris Ward)

  • This entrance is located on the first floor of the Silverwood building, to the left along the rear ward corridor as you exit the lift.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 155cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 90cm.
  • The door has a high visual contrast.

Ward (Polaris Ward)

  • Ward Information View
    • This is a working-age adult inpatient mental health ward.
    • This is a shared ward.
    • There are 16 side rooms available.
    • There are 16 beds in total on the ward.
    • There are 3 consultation/medical rooms available.
    • There are separate male and female bedroom corridors which are fob access controlled.
      There are 2 accessible bedrooms on this ward.
  • Location and Access View
    • There is no signage on or near the door.
    • There is step-free level access into this ward.
    • There is a single manual door with a high visual contrast.
    • The door opens away from you.
    • The width of the opening is 90cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include manual doors and doors permanently held open.
    • Some flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • There may be background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the size of the space.
    • Lighting levels are adjustable.
  • Reception / Nurses' Station View
    • There is a portable hearing assistance system which is not clearly signed.
    • The hearing assistance system was tested and working at the time of the survey.
    • The height of the window into the nurses’ station is 107cm high. There is not a lowered section.
  • Facilities and Services View
    • Seating available on the ward includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches, bariatric chairs with armrests and stools.
    • There is not a hearing assistance system.
    • The hoist is mobile.
    • There is a relatives' room for the ward.
    • The following facilities are available for patients: a toilet with adaptations and washrooms.
    • Visitors are allowed to use the toilet with adaptions in the communal ward area. This does however need to be unlocked by a member of staff. Alternatively, there is a toilet with adaptations located on the ground floor of the Silverwood building.”.
  • Visiting Hours View

Toilet and Changing Facilities (Polaris Ward)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located along the ward corridor and to the right, before the nurses' station.
    • The toilet with adaptations has a right hand transfer space.
  • Washroom and Shower Facilities View
    • The washroom facilities which have adaptations are located to the right as you enter bedroom corridor 9-16.
    • Standard washroom facilities are located within all of the inpatient bedrooms on the ward.

Room (Search Room)

  • The room is located to the left as you enter the ward.
  • The distance from the Polaris Ward entrance is 2m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The width of the opening is 81cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • The tables are fixed.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a wash basin.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Room (Polaris Meeting Room)

  • The room is located to the right as you enter the ward.
  • The distance from the Polaris Ward entrance is 4m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 83cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables.
  • Some tables are fixed.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Lighting levels are adjustable.

Consultation / Medical Room (Consultation/Visitors Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Consultation Room.
  • The room is located along the ward corridor and to the right, after the nurses' station.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 83cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: coffee tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Lighting levels are adjustable.
  • This room is also used as a visitors room if needed.

Consultation / Medical Room (Treatment Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Treatment Room.
  • The room is located along the ward corridor and to the left, before the nurses' station.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The width of the opening is 83cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 175cm.
  • Seating available in the room includes: chairs with armrests.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Standard Bedroom and Ensuite (Bedroom 6)

  • Bedroom Access View
    • The bedroom surveyed is located along bedroom corridor 1-8 and to the right.
    • The most accessible route to the bedroom has step-free level access, manual doors and doors permanently held open.
    • There is step-free level access into the bedroom.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 75cm.
  • Bedroom Features View
    • The bedroom has a single bed.
    • The top of the mattress is 59cm from the floor.
    • There is not room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • The following is available in this bedroom: a chair without armrests, bedside plug sockets and a desk.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • Lighting levels are adjustable.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • Internally the door has a high visual contrast.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 181cm (width) x 190cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not a lateral transfer space next to the toilet.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder, a wash basin and a wall mounted soap dispenser available.
    • The wash basin has a push tap.
    • The toilet roll holder has a low visual contrast.
    • The soap dispenser has a high visual contrast.
    • Additional features include: an emergency alarm.
    • The ensuite has no disposal facilities.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a wheel-in shower.
    • There is a fixed height shower head.
    • The shower controls are twist turn mixer.
    • There is no shower seat.

Seating Area (Communal Seating Area)

  • The communal seating area is located ahead as you enter the ward, to the left and right of the nurses' station.
  • The most accessible route has step-free level access and manual doors.
  • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches and stools.
    • Furniture available in this area includes: tables and coffee tables.
    • Some chairs are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • Lighting levels are adjustable.

Lounge (Female Lounge)

  • The lounge is located along the ward corridor to the left before bedroom corridor 9-16.
  • There is step-free level access into the lounge.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 82cm.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • Seating available in the lounge includes: armchairs, sofas, benches and stools.
  • Furniture available in the lounge includes: coffee tables.
  • Some seating is fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • There is a TV with subtitles.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Lighting levels are adjustable.

Room (Laundry Room)

  • The room is located along the ward corridor and on the left, before bedroom corridor 1-8.
  • The most accessible route to the room has manual doors and step-free level access.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens outwards.
  • The width of the opening is 82cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a low visual contrast.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a wash basin.
  • There is background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • The height of the counter is 93cm.
    The height of the washing machine controls range between 60cm-114cm.

Room (Activity Room)

  • The room is located along the ward corridor and to the right, before bedroom corridor 1-9.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 83cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles and a wash basin.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Lighting levels are adjustable.

Room (Sensory Space)

  • The room is located along the ward corridor and to the right after the nurses' station.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 83cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a low visual contrast.
  • Seating available in the room includes: armchairs.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.

Bathroom with Adaptations (Assisted Bathroom)

  • Location and Access View
    • The bathroom surveyed is located on the right as you enter bedroom corridor 9-16.
    • The most accessible route to the bathroom has manual doors and step-free level access.
    • There is step-free level access into the bathroom.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 103cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the bathroom are 406cm (width) x 325cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
    • The lateral transfer space is 298cm (from the side of the toilet pan).
    • The lateral transfer space on the left is 124cm (from the side of the toilet pan).
    • There is a push button flush on the left transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 99cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a push tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 111cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 99cm from the floor.
    • There is not a hand dryer.
    • There is a push button emergency alarm.
    • There is a full length mirror.
    • There is no shelf.
    • The bathroom has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • The bathroom has a wheel in shower and a bath.
    • The height of the side of the bath from floor level is 51cm.
    • The bath controls are push.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is a fixed height shower head.
    • The shower controls are twist turn mixer.
    • There is a shower seat.
    • The shower seat is 51cm from the floor.
    • There are grab rails for the shower.
    • The shower grab rails have a high visual contrast.
    • There is a push button emergency alarm for the shower.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located along the ward corridor and to the right, before the nurses' station.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 83cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 202cm (width) x 273cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 106cm (from the side of the toilet pan).
    • There is a push button flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 106cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a push tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 113cm from the floor.
    • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 113cm from the floor.
    • There is not a hand dryer.
    • There is a push button emergency alarm.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a pedal bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

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