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Southbank Centre - Royal Festival Hall Blue Side - Level 3, 4, 5 and 6

Belvedere Road , London, SE1 8XX

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Royal Festival Hall

  • London's leading music venue located on the banks of the River Thames at the heart of Southbank Centre, plus all the best places to eat, drink and shop while you're here.
  • As well as a 2,500 capacity auditorium, the Royal Festival Hall is also where you'll find The Clore Ballroom, National Poetry Library, Southbank Centre Shop, Riverside Terrace Cafe, Central Bar and Skylon restaurant.
  • Opened in 1951 as part of the Festival of Britain, the Grade I listed Hall is one of the world’s leading performance venues.

Related London South Bank Venues

Festival Riverside, South Bank Square and Riverside Terrace

Getting Help and Assistance

  • Southbank Centre website Access and Facilities page please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; large print and audio.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • Access Scheme
    Disabled visitors are encouraged to join the Southbank Centre’s free Access Scheme, through which concessionary tickets are available to carers and those with specific seating requirements.
    You can also receive information on our upcoming assisted events.
    For further information on access at Southbank Centre please click here (opens in new tab)
    To join the scheme or discuss any access issues, email accesslist@southbankcentre.co.uk or call the Ticket Office on 020 3879 9555.
  • Assistance is available for blind and visually impaired visitors, including guiding and narration.
    Please call or email the access team to find out more.
    Assistance dogs are welcome.
  • Sound enhancement systems are available in all our venues.
    Please contact the Welcome Desk, Level 2, Royal Festival Hall or the Ticket Office at Queen Elizabeth Hall to collect one (subject to availability).
    Strobe lighting is rarely used in performances. Warning signs will be put on auditorium entry doors of any event where it is used.
    Wheelchairs are available for visitors by visiting the Artists' entrance when you arrive (subject to availability).
    The Southbank Centre’s quarterly listing is available in a variety of accessible formats.
  • Changing Places
    There is a changing places facility available on Level 1 of Royal Festival Hall.

Getting Here

  • By Air View
    • The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
      London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway with interchanges to the rail and underground network at Canning Town and Stratford.
      From Gatwick Airport there are fast trains connecting to London Bridge Station.
      Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line.
    • For more information on travelling to London by air please click here (opens new tab).
  • By Road View
    • The South Bank Centre is located off Belvedere Road.
      The South Bank Centre is located in central London in the congestion zone.
    • There are four Blue Badge bays available for visitors located on the Queen Elizabeth Hall slip road off Belvedere Road (the road between Royal Festival Hall and Hayward Gallery). Spaces are allocated on a first-come, first-served basis, and use of them is free. You are required to display your Blue Badge as you enter the site. Vehicles that do not display a Blue Badge are refused entry.
      Free parking in the National Theatre Car Park and APCOA Cornwall Road Car Park is available to Blue Badge holders visiting the Southbank Centre. Please note, on Sunday when the National Theatre building is closed there is no step-free access from the car park.
      Please see the London South Bank Public Parking section in this access guide for more information on other public car parks in the area.
    • For more information on London Traffic please click here (opens new tab).
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • Route RV1 stops on Belvedere Road (less than a minute’s walk away)
      Routes 1, 4, 26, 59, 68, 139, 168, 171, 172, 176, 188, 243, 521, N1, N68, N171 and N343 stop on Waterloo Bridge (a 2 minute walk away)
      Routes 76, 77, 211, 341, 381, 507, N381, N76 and RV1 stop on York Road (a 5 minute walk away).
  • By Train View
  • By Underground View
    • The nearest underground station is Waterloo.
    • Westminster Underground Station (Circle and District Lines) is approximately 0.5 mile from the museum on the north side of Westminster Bridge.
      Westminster Underground Station has step-free access to platforms.
      Waterloo Underground Station (Bakerloo, Jubilee, Northern and Waterloo & City Lines) is approximately 0.2 mile from the museum.
      Of these lines, only the Jubilee Line has step-free access.
    • For more information on London Underground please click here (opens new tab).
  • By River View
    • Six TFL River Bus routes run from 22 piers between Putney and Woolwich.
      The Queen's Walk is served by the London Eye Millennium Pier, between Westminster Bridge and the Golden Jubilee Bridges and also Bankside Pier, to the east of Blackfriars Bridge.
      There is step-free access onto the river buses, except at three piers. Please see the TFL website for details.
    • For more information on the river bus please click here (opens new tab).

Parking (On-Site Car Park - Belvedere Road)

  • Parking View
    • The venue does have its own parking facilities.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located off Belvedere Road.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 4 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 310cm x 560cm (10ft 2in x 18ft 4in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • All parking spaces are provided on a first come first served basis.
    • There is also an overflow car park for visitors.
    • Free parking in the National Theatre Car Park and APCOA Cornwall Road Car Park is available to Blue Badge holders visiting the Southbank Centre. Please note, on Sunday when the National Theatre building is closed there is no step-free access from the car park.
    • Parking is free for visitors of the venue.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The surface on the approach to the entrance is tarmac.
    • There is a road to cross between the car park and the entrance.
    • There is some tactile paving on dropped kerbs between the car park and the entrance.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off points(s) is/are located off Belvedere Road.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • There is some tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

Royal Festival Hall Levels 1 and 2 (Including Changing Places)

Royal Festival Hall Blue Side - Level 3, 4, 5 and 6 - Building Layout

  • The facilities and services on Levels 3, 4, 5 and 6 of the Blue Side include -
  • The Auditorium, which is accessed via levels 3, 4 and 5, with doors leading into the seating area on the Blue Side.
  • Level 3 Blue Side - Function Room, Seating Area and Accessible Toilets.
  • Level 4 Blue Side - Blue Bar and Accessible Toilets.
  • Level 5 Blue Side - National Poetry Library and Accessible Toilets.
  • Level 6 Blue Side - St Pauls Pavilion, Members Bar and Accessible Toilets.

Other Floors (Blue Side - Floors 2 to 6)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the Blue Side of Royal Festival Hall.
    • The floors which are accessible by stairs are 2, 3, 4, 5 and 6.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Blue Side Information - JCB Lift

  • Level 1 - Step-free access to all facilities.
  • Level 2 - Step-free access to all facilities.
  • Level 3 - Step-free access to seating area and access to auditorium.
  • Level 4 - Step-free access to the Blue Bar, toilets and Auditorium.
  • Level 5 - Step-free access to the National Poetry Library and toilets.
  • Level 6 - Step-free access to the Members Area, St Paul's Pavilion, Auditorium and toilets.

Lift (Blue Side - JCB Lift - Standard Lift)

  • There is a lift for public use.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1, 2, 3, 4, 5 and 6.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 190cm x 205cm (6ft 3in x 6ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

Blue Side Information - Lift 4 and 5

  • Blue Side Lift 4.
  • Level 2 - Step-free access to all facilities.
  • Level 3 - Step-free access to the Level 3 function room.
  • Level 4 - No Step-free access.
  • Level 5 - Step-free access to the Balcony Bar.
  • Blue Side Lift 5.
  • Level 2 - Step-free access to all facilities.
  • Level 3 - The lift does not access this level.
  • Level 4 - No step-free access.
  • Level 5 - Balcony Bar.

Lift (Blue Side - Lifts 4 and 5 - Standard Lift)

  • There is a lift for public use.
  • The lift is located on the Blue Side.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 180cm (5ft 11in).
  • The dimensions of the lift are 255cm x 155cm (8ft 4in x 5ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.

Auditorium

  • There are designated spaces for wheelchair users available at the rear of the Front Stalls area, the Side Stalls, the rear of the Rear Stalls and some of the Boxes.
  • The entrances to the rear of the Front Stalls and Side Stalls are located on Level 4. Use Door B on the Blue Side (accessed via the JCB Glass Lift), and Door H on the Green Side (accessed via lift 1).
  • The entrances to the rear of the Rear Stalls are located on Level 5, off the Balcony Bar. Use Door D on the Blue Side and J on the Green Side, both of which can be accessed via lifts 4 and 5 on the Blue Side and lifts 2 and 3 on the Green Side.
  • The entrances to the Boxes containing designated seating are also located on Level 5. Use Door C on the Blue Side (accessed by the JCB Glass Lift), and Doors K and L on the Green Side (accessed by lift 1).
  • There are also entrances to the Front Stalls on Level 3, and the Balcony and Upper Boxes on Level 6. These areas do not have any designated spaces.
  • A Sennheiser infrared hearing assistance system is available throughout the Auditorium. Headsets are available from the cloakroom, located on the raised area of Level 1.

Level 3 Seating Area

  • Step-free access to the Level 3 seating area and Festival Hall Door A is via the JCB lift.
  • There is step-free access throughout the seating area.
  • The surface of the flooring is carpet.
  • There is surface and cushioned bench seating.
  • There are low coffee style tables.
  • There is a map and information board available.

Step(s) (Level 3 Seating Area to Toilets and Function Room)

  • There is a/are step(s) located to the right of the JCB lift.
  • The step(s) is/are used to access the toilets and function room.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Level 3 - Function Room

  • There is direct step-free access into the function room via Lift 4 only.
  • Alternatively, there is stepped access from the JCB lift and Level 3 seating and lobby area.
  • There is step-free access throughout the function room.
  • The surface of the flooring is carpet.
  • The layout of the room varies depending on the function and event taking place.

Step(s) (Level 3 - Function Room to Toilets and Level 3 Seating Area)

  • There is a/are step(s) located leading from the function room to toilets and Level 3 seating area.
  • The step(s) is/are used to access the toilets and Level 3 seating area.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Accessible Toilet(s) (Level 3)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on the Level 3 landing. There is step-free access to the toilets from only the Skylon Restaurant. There is stepped access from the Level 3 seating area and function room.
  • Features and Dimensions View
    • This is not a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens inwards and outwards.
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 155cm x 200cm (5ft 1in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.

Standard Toilet(s) (Level 3)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on Level 3.
    • There is step-free access to the female toilet(s), via lift.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal and vertical grab rails on both sides of the seat.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the Level 3 landing. There is step-free access to the toilets from only the Skylon Restaurant. There is stepped access from the Level 3 seating area and function room.
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal.
    • The height of the lowered urinal is 38cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Eating and Drinking (Level 4 Blue Bar)

  • The following information is for the bar.
  • The bar is located on Level 4. Step-free access is via the JCB lift.
  • There is step-free access, via lift, to the bar.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is high (110cm+).
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 86cm.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • Background music varies according to the function/event.
  • The type of flooring in this area is carpet.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 2m from the till/counter.
  • The distance between the floor and the lowest table is 49cm.
  • The distance between the floor and the highest table is 70cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are moderate to good.

Theatre Seating Area(s) (Level 4 Blue Side Door B)

  • Access to Seating View
    • The information below describes access to the Stalls.
    • The theatre area is located on Level 4, accessed from lift JCB.
    • There is step-free access to the Theatre Area.
    • The entrance area/door is clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 152cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 152cm.
    • All doors accessing the area are similar.
    • The doors is/are permanently held open before and after performances.
    • There is a member of staff available for assistance at the doors before and after performances.
    • The doors give access to the Front and Side Stalls.
  • Theatre Area Information View
    • This information refers to the Stalls.
    • The type of flooring in the seating area is wood.
    • There are seats with armrests on both sides.
    • The width of the rows of seating is 47cm.
    • The lighting level before and after performances is adjustable.
    • The nearest accessible toilet is located on level 4, by lift JCB.
    • There is step free access to a row/rows of seating.
    • The row(s) with step free access is/are row(s) AA and W.
    • The access to the majority of seating is located in the centre of the seats.
    • There is stepped access to the majority of seating.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are not between the 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are wall mounted.
    • The steps are not clearly illuminated during screenings.
  • Designated Seating Area(s) View
    • There is designated seating available in this area.
    • The designated seating area(s) is/are located straight ahead (in Row AA), and to the right (in Row W) as you enter Door B.
    • The designated seating area(s) is/are clearly marked.
    • There is step-free access to the designated seating area(s).
    • There is/are 6 designated space(s) for wheelchair users.
    • Wheelchairs may be left with the patron.
    • The visibility of the screen from this seating area is good.
    • Companions/carers sit next to the patron.
    • There is sufficient space for an assistance dog to rest next to you.
    • There are 4 designated spaces available in Row AA on the Blue Side (shown in photograph 3) and a further 2 in Row W to the side.

Accessible Toilet(s) (Level 4 - Gender Neutral Toilet)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on Level 4, to the right after you exit the JCB lift.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens inwards and outwards.
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 180cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a wall which acts as a backrest.
    • The height of the toilet seat above floor level is 40cm (1ft 4in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Level 4)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on Level 4, to the right after you exit the JCB lift.
    • There is step-free access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat and a vertical rail on the right.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on Level 4, to the right after you exit the JCB lift.
    • There is step-free access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal.
    • The height of the lowered urinal is 38cm.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are moderate to good.
  • Access to Standard Female and Male Toilet(s) View
    • The wash basin(s) tap type is push.

Level 5 - National Poetry Library

  • The National Poetry Library is located on Level 5.
  • There is step-free access to the library via the JCB lift.
  • The National Poetry Library is located to the left after you exit the JCB lift.
  • The doors are double width, open towards you (pull) and have an opening width of 170cm.
  • Just beyond the doors there are security barriers which restrict the access width to 140cm.
  • There is step-free access throughout the Library.
  • The surface of the flooring is carpet.
  • The counter is located ahead as you enter.
  • The height of the counter is 115cm.
  • There is a lowered section on the counter at a height of 74cm, with a clear knee recess.
  • There is a fixed hearing loop located at the counter.
  • The Library has Braille and large print books available.
  • There are 2 clearly marked steps to the reference books. A member of staff can bring the reference books to a wheelchair user if required.
  • There are tables and chairs available.
  • The height of the tables is 70cm.
  • The is a very slight slope or 1 step to access an additional seating area at the rear of the Library.

Theatre Seating Area(s) (Level 5 Blue Side Door C)

  • Access to Seating View
    • The information below describes access to the Boxes.
    • The theatre area is located on Level 5.
    • There is step-free access to the Theatre Area.
    • The entrance area/door is clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 164cm.
    • All doors accessing the area are similar.
    • The doors is/are permanently held open before and after performances.
    • There is a member of staff available for assistance at the doors before and after performances.
  • Theatre Area Information View
    • The information below describes access to the Boxes.
    • The type of flooring in the seating area is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The seats do not have armrests.
    • The lighting level before and after performances is adjustable.
    • The nearest accessible toilet is located next to the JCB Lift on Level 5.
    • There is step-free access to the majority of seating.
  • Designated Seating Area(s) View
    • There is designated seating available in this area.
    • The designated seating area(s) is/are located in Box 1.
    • The designated seating area(s) is/are not clearly marked/signed.
    • There is step-free access to the designated seating area(s).
    • There is/are 2 designated space(s) for wheelchair users.
    • Wheelchairs may be left with the patron.
    • The visibility of the screen from this seating area is good.
    • Companions/carers sit behind the patron.
    • There is sufficient space for an assistance dog to rest next to you.
    • The access point into Box 31 is 118cm in width.
      Boxes 25, 27, 29 and 33 have similar access.
      Boxes 26, 28, 30 and 32 are accessed by 8 (18cm) steps which are not marked.
      There is a handrail on the right going up for the steps, although the handrail does not cover the bottom step.

Theatre Seating Area(s) (Level 5 Blue Side Door D)

  • Access to Seating View
    • The information below describes access to the Stalls.
    • The theatre area is located at the rear of Level 5.
    • There is step-free access to the Theatre Area.
    • The entrance area/door is clearly signed.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 152cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 152cm.
    • All doors accessing the area are similar.
    • The doors is/are permanently held open before and after performances.
    • There is a member of staff available for assistance at the doors before and after performances.
    • The doors give access to Rear Stalls.
  • Theatre Area Information View
    • This information refers to the Stalls.
    • The type of flooring in the seating area is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is a mixture of seating with and without armrests.
    • The width of the rows of seating is 47cm.
    • The lighting level before and after performances is adjustable.
    • The nearest accessible toilet is located on the Blue Side of Level 5, close to JCB lift.
    • There is step free access to a row/rows of seating.
    • The row(s) with step free access is/are row(s) XX.
    • The access to the majority of seating is located in the centre of the seats.
    • There is stepped access to the majority of seating.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The depth of the step(s) is/are not between the 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The steps are not clearly illuminated during screenings.
  • Designated Seating Area(s) View
    • There is designated seating available in this area.
    • The designated seating area(s) is/are located in Row XX, just inside Door D.
    • The designated seating area(s) is/are not clearly marked/signed.
    • There is step-free access to the designated seating area(s).
    • There is/are 2 designated space(s) for wheelchair users.
    • Wheelchairs may be left with the patron.
    • The visibility of the screen from this seating area is good.
    • Companions/carers sit next to the patron.
    • There is sufficient space for an assistance dog to rest next to you.

Accessible Toilet(s) (Level 5)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the right of the JCB lift.
    • This accessible toilet is approximately 18m (19yd 2ft) from the JCB lift.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The key is not a radar key.
    • There is pictorial signage on or near the toilet door.
    • The door opens inwards and outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 152cm x 193cm (4ft 12in x 6ft 4in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 87cm (2ft 10in).
    • The transfer space is obstructed by a waste bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 150cm and 180cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a wall which acts as a backrest.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 106cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.

Standard Toilet(s) (Level 5)

  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right after you exit the JCB lift.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 38cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does not contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat and a vertical rail on the right.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are moderate to good.

Step(s) (Level 5 to Upper Level 5 and Balcony Bar)

  • There is a/are step(s) located between Level 5 and Upper Level 5.
  • The step(s) is/are used to access upper level 5 and the Balcony Bar.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Eating and Drinking (Level 5 Upper - Balcony Bar)

  • The following information is for the bar.
  • The bar is located on Level 5, at the front of the building, covering both Blue and Green areas.
  • There is step-free access to the bar.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 78cm.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • There is not a hearing assistance system.
  • There is ample room for a wheelchair user to manoeuvre.
  • Background music varies according to the function/event.
  • The type of flooring in this area is carpet.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The standard height for tables is 70cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is snacks.
  • Access to the additional seating area is via single (86cm wide), heavy doors, which open away from you (push) onto the outdoor balcony area.
  • Comments View
    • There is step free access to the Balcony Bar from lifts 2 or 3 on the Green Side, and lifts 4 or 5 on the Blue Side.
    • There are low tables (51cm high) and sofas available in the bar (shown in photograph 4).
    • The height of the majority of the tables on the balcony are 72cm, with lower tables (51cm high) being also available (shown in photographs 6-8).

Eating and Drinking (Level 6 - Blue Members Bar)

  • The following information is for the bar.
  • The bar is located at the rear of the Level 6 corridor, accessed via JCB Lift.
  • There is step-free access to the restaurant.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is high (110cm+).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • Background music varies according to the function/event.
  • The type of flooring in this area is carpet and vinyl.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 1m from the till/counter.
  • The distance between the floor and the lowest table is 70cm.
  • The distance between the floor and the highest table is 102cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Accessible Toilet(s) (Level 6)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on Level 6, to the right after you exit the JCB lift.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens inwards and outwards.
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 250cm (4ft 11in x 8ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 150cm and 180cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a wall which acts as a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Level 6)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on Level 6, to the right after you exit the JCB lift.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 38cm.
    • The lowered urinal does not contrast visually with the wall.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Ramp(s) or Slope(s) (Level 6 - St Paul's Roof Pavilion)

  • There is a ramp/slope located just inside the entrance to the room.
  • The ramp/slope is used to access St Paul's Roof Pavilion from the JCB Glass Lift.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are moderate to good.

Event Room(s) / Space(s) (Level 6 - St Paul's Roof Pavilion)

  • Access to the Room View
    • The space surveyed was St Paul's Roof Pavilion.
    • St Paul's Roof Pavilion is located on Level 6, accessed by the JCB Glass Lift.
    • There is wayfinding signage for the room.
    • There is clear signage for the room(s) (on or near the door).
    • There is written signage for the room(s), in block capital lettering, that is clearly visible.
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 112cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • There is flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are varied.
    • There are tables and chairs available.
      The height between the base of the lower tables and floor is 74cm.
      The height of the highest tables is 108cm.
      There are single, heavy doors to access the outside areas and balcony (shown in photograph 5).
      The width of the door openings is 116cm.

Step(s) (Level 6 - St Paul's Roof Pavilion)

  • There is a/are step(s) located to the rear of Level 6 - St Paul's Roof Pavilion.
  • The step(s) is/are used to access the pavilion standard toilets.
  • There is/are 8 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Standard Toilet(s) (Level 6 - St Paul’s Pavilion)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the rear of St Paul's Pavilion.
    • The female and male toilets are approximately 27m (29yd 1ft) from the entrance to St Paul's Pavilion.
    • There is stepped access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 42cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are moderate to good.
    • There is a/are similar standard toilet(s) available.