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Knight's Village

Warwick Castle, Warwick, Warwickshire, CV34 6AH

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Access Guide

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Getting Here

Getting Help and Assistance

  • For additional information on accessibility at Warwick Castle please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Water bowls for assistance dogs are available.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
  • There are a limited number of wheelchairs and mobility scooters available.
    These are free to hire.
    Scooters should be booked in advance of your visit.
    Wheelchairs are offered on a first come first served basis.
    Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance.
  • Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
  • During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
  • Quiet Times and Spaces - January to March (excluding half term) are generally quieter months, as is November.
    Mid-week also tends to be quieter than weekends throughout the year.
    10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.

Area Summary

Parking (Knight's Village Guests - Bays 5 and 6)

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located to the left of Knight's Village.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • There is an additional car park for visitors.
  • Blue Badge Parking View
    • There is not a/are not Blue Badge parking bay(s) available.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is clearly signposted.
    • The surface on the approach to the entrance is concrete.
    • There is not a road to cross between the car park and the entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Knight's Village guests are advised to park in bays 5 and 6.
    • Parking is free for Knight's Village guests.

Ramp(s) or Slope(s) (Access Point Knight's Village)

  • There is a ramp/slope located off the pathway from the parking area, to the right of the Knight's Village.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a/are handrail(s) at the ramp.
  • The ramp does not have resting areas.
  • The first half of the ramp has a handrail on the right going up.
    The second half of the ramp has a handrail on the left going up.

Outside Access (External Entrance - Toilets)

  • Entrance View
    • This information is for the entrance located on the left side of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Access To Toilets'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the opening is 89cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located ahead and to the left as you enter the food hall.
    • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is written text signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is medium.
  • Toilet Features View
    • The dimensions of the accessible toilet are 159cm x 201cm (5ft 3in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 105cm.
    • The shelf is not located where it is reachable.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder is on the dropdown rail.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 91cm (2ft 12in).
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 99cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 91cm (2ft 12in).
    • The contrast between the hand dryer and the wall is high.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 88cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located ahead and to the left as you enter the food hall.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 14m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is written text signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 87cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.
  • Baby Changing Facilities View
    • Baby change facilities are available in both the female and male toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 79cm.

Area (Knight's Village)

  • Access and Circulation View
    • There is step-free access to the lodges in the Knight's Village.
      There are steps or slight/steep slopes/ramps to access the glamping and entertainment areas.
    • The surface throughout consists of wood and grass.
    • The floor surface may be uneven in places.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); picnic tables with fixed seating.
    • Vending machines are not available in this area.
  • Signage and Audio View
    • Wayfinding signage is provided.
    • Wayfinding signage does not include symbols or pictograms.
    • The colour, design and typeface of signs is consistent throughout the area.
    • Dementia friendly signage is not provided.
    • There is not background music/noise in this area.
  • Comments View
    • The type of surface throughout is wood, grass, gravel and outdoor matting.
    • There is a small lip to access the gravel path.

Ramp(s) / Slope(s) and Step(s) (Knight's Village)

  • Ramp / Slope View
    • There is a ramp/slope located at the rear of Knight's Village.
    • The ramp/slope is used to access to the entertainment and glamping areas.
    • The gradient of the ramp/slope is steep.
    • There is also a steep ramp which is located to the far left of Knight's Village which gives access to the Knight's Village entertainment area (photograph 2).
  • Step(s) View
    • There is a/are step(s) located on the wooden walkways to the left of the lodges.
    • The step(s) is/are used to access the Avenue of the Kings 1-6, glamping and the entertainment area.
    • There is/are 10 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • Some handrails are missing from the steps.

Outdoor Seating (Picnic Areas)

  • The outdoor seating is located in the centre of Knight's Village.
  • There is step-free access to the outdoor seating.
  • There are also picnic benches.
  • The surface height of the highest table is 70cm.
  • All chairs are permanently fixed.
  • All tables are permanently fixed.
  • The type of flooring in this area is grass.

Knight's Village Entertainment Area

  • At the rear of Knight's Village is an outdoor entertainment area.
  • There is gated access to the entertainment area.
  • The gate will be open to guests from dawn and locked in the evening.
  • The width of the gate is over 150cm.
  • There is a slope beyond the gate.
  • The surface area is uneven.
  • There is a shack to the left of the entertainment area.

Related Access Guides (Knight's Village - Reception, Restaurants and Accommodation)