You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For additional information on accessibility at Warwick Castle please click here (new tab).
• There is a member of staff available for help and assistance.
• Water bowls for assistance dogs are available.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The designated place of safety is located at the rear of the Castle Courtyard, beneath the Time Tower.
• There are a limited number of wheelchairs and mobility scooters available.
  These are free to hire.
  Scooters should be booked in advance of your visit.
  Wheelchairs are offered on a first come first served basis.
  Warwick Castle is part of the Sunflower Lanyard Scheme. The free lanyards can be collected from the Castle Entrance.
• Disabled guests are welcomed to visit with a free carer ticket. Please select the carer ticket from the options and bring valid documentation with you (as a condition of entry).
• During busier periods Fast Tract Queuing is available for an individual and their carer, please speak to a member of staff for more information.
• Quiet Times and Spaces - January to March (excluding half term) are generally quieter months, as is November.
  Mid-week also tends to be quieter than weekends throughout the year.
  10.00 to 11.00 and 15.00 to 16.00 are generally quieter times.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Castle is less than 2 miles from Junction 15 of the M40.
    There is clear signage to the Castle.
    The address is: Warwick Castle, Warwick, Warwickshire, CV34 6AH.
  • There are two main car parks - The Stables Car Park and the Stratford Road Car Park. Both car parks have Blue Badge car parking.
    There is a drop off point located in the Stratford Road Car Park.
  • For more information on directions and parking please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • The Warwick Castle Bus stops are located on Castle Hill.
• By Train View
  • The nearest Railway Station is Warwick.
  • The nearest step-free Railway Station is Leamington Spa.
  • Warwick Station only has step-free access to and from Platform 1.
    Warwick Station is approximately 1 mile from the Castle.
    The nearest station with step-free access to all platforms is Leamington Spa.
    Leamington Spa Station is approximately 2.5 miles from the Castle.
  • For more information on Warwick Station please click here (opens new tab).
  • For more information on Leamington Spa Station please click here (opens new tab).

You are on Parking (Knight's Village Guests - Bays 5 and 6). Skip to the next section.

Parking (Knight's Village Guests - Bays 5 and 6)

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• Parking View
  • The venue does have its own parking facilities.
  • The car park is located to the left of Knight's Village.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There is an additional car park for visitors.
• Blue Badge Parking View
  • There is not a/are not Blue Badge parking bay(s) available.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is concrete.
  • There is not a road to cross between the car park and the entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • Knight's Village guests are advised to park in bays 5 and 6.
  • Parking is free for Knight's Village guests.

You are on Related Access Guides (Knight's Village - Reception, Restaurants and Accommodation). Skip to the next section.

Related Access Guides (Knight's Village - Reception, Restaurants and Accommodation)

• Knight's Village - Reception and Restaurant link (new tab) - click here
• Knight's Village Lodges link (new tab) - click here
• Knight's Village Glamping link (new tab) - click here

You are on Outside Access (External Entrance - Toilets). Skip to the next section.

Outside Access (External Entrance - Toilets)

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• Entrance View
  • This information is for the entrance located on the left side of the building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Access To Toilets'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 89cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located ahead and to the left as you enter the food hall.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 159cm x 201cm (5ft 3in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 105cm.
  • The shelf is not located where it is reachable.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder is on the dropdown rail.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 91cm (2ft 12in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 99cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 91cm (2ft 12in).
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 88cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located ahead and to the left as you enter the food hall.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 14m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is written text signage on or near the toilet door.
  • It was not possible to access the female toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby change facilities are available in both the female and male toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 79cm.

You are on Ramp(s) / Slope(s) and Step(s) (Knight's Village). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Knight's Village)

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• Ramp / Slope View
  • There is a ramp/slope located at the rear of Knight's Village.
  • The ramp/slope is used to access to the entertainment and glamping areas.
  • The gradient of the ramp/slope is steep.
  • There is also a steep ramp which is located to the far left of Knight's Village which gives access to the Knight's Village entertainment area (photograph 2).
• Step(s) View
  • There is a/are step(s) located on the wooden walkways to the left of the lodges.
  • The step(s) is/are used to access the Avenue of the Kings 1-6, glamping and the entertainment area.
  • There is/are 10 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • Some handrails are missing from the steps.

You are on Access to Glamping Tents. Skip to the next section.

Access to Glamping Tents

• The approach surface to the glamping tents consists of wood.
• There are some slight gradients on the approach to the glamping tents .
• The pathways to the glamping tents have a width of over 100cm.

You are on Glamping Tent. Skip to the next section.

Glamping Tent

• There is step-free access to the glamping tent surveyed.
• The colour contrast between the external tent entrance and tent sides is poor.
• The width of the tent entrance is 90cm.
• The entrance is secured by a zip.
• The colour contrast between the internal tent entrance and tent sides is poor.
• The colour contrast between the tent sides and floor is good.
• The cabin has a double bed and two single beds.
• The height of the double bed is 54cm.
• The measurement between the bed base and floor is 22cm.
• None of the internal tent struts create an obstruction next to the bed.
• There is not an emergency alarm in the tent.
• The lighting levels in the tent are moderate to good.
• Additional features/facilities in the tent include: a chair with armrests.
• Some of the Glamping Tents have one step at the entrance.

You are on Ramp(s) / Slope(s) and Step(s) (Shower Cubicles). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Shower Cubicles)

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• Ramp / Slope View
  • There is a ramp/slope located to the right of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up the ramp.
• Step(s) View
  • There is a/are step(s) located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The depth of the steps are 30cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There are two separate shower blocks, one is accessed by the ramp and one is accessed by the steps. Both shower blocks have an accessible shower.

You are on Accessible Shower. Skip to the next section.

Accessible Shower

• This accessible shower is located within the shower block building.
• There is ramped/sloped access to the accessible shower.
• There is no signage on or near the shower door.
• The shower does have an unobstructed minimum 150cm x 150cm turning space.
• There is a shower unit with a detachable shower head.
• The shower head is height adjustable.
• The adjustable shower head can be placed between 105cm and 185cm when mounted.
• There is a flip-down/tip-up seat for the shower.
• The seat/chair is not height adjustable.
• The height of the flip-down/tip-up or fixed seat is 40cm (1ft 4in).
• Horizontal and/or dropdown rails are available on both sides of the shower seat.
• The colour contrast between the shower rails and wall is good.
• There is a vertical grab rail for the shower.
• The colour contrast between the vertical grab rail(s) for the shower and wall is good.
• There is not an emergency alarm for the shower.

You are on Standard Shower. Skip to the next section.

Standard Shower

• The shower facilities are located within the shower block building.
• There is step-free access to the shower facilities.
• There is no signage on or near the shower door.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 60cm.
• The contrast between the external door(s) and wall(s) is poor.
• The contrast between the internal door(s) and wall(s) is poor.
• The lighting levels are moderate to good.
• The lighting is permanent.
• There is a small lip into the shower.
• There is a flip down seat for changing and a shelf.

You are on Step(s) (Standard Toilets). Skip to the next section.

Step(s) (Standard Toilets)

• There is a/are step(s) located at the front of the standard toilet block.
• There is/are 4 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The handrails go up the left to the female standard toilets and go up the right to the male standard toilets.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located next to the Glamping Tents.
  • There is stepped access into the toilet(s).
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 88cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Knight's Village Entertainment Area. Skip to the next section.

Knight's Village Entertainment Area

• At the rear of Knight's Village is an outdoor entertainment area.
• There is gated access to the entertainment area.
• The gate will be open to guests from dawn and locked in the evening.
• The width of the gate is over 150cm.
• There is a slope beyond the gate.
• The surface area is uneven.
• There is a shack to the left of the entertainment area.

You are on Related Access Guides (Knight's Village). Skip to the next section.

Related Access Guides (Knight's Village)

• Knight's Village link (new tab) - click here
• Knight's Village - Reception and Restaurant link (new tab) - click here
• Knight's Village Lodges link (new tab) - click here