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Centre Management

Montfichet Road, Olympic Park, London, E20 1EJ

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Access Guide

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Getting Help and Assistance

  • There is a Hands-Free Shopping service.
  • For more information about the Hands-Free Shopping service please visit one of the Guest Services desks located on the lower ground floor.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • Guest Services Associates do receive training in escorting visually impaired people.
  • The Guest Services staff are happy to assist visually-impaired customers during their visit to Westfield Stratford City – all you need to do is pre-book an appointment prior to your arrival and a member of the team will be happy to assist you from the desk near M&S and Starbucks on the lower ground floor.
    Please note, if you haven’t pre-booked they may not be able to offer you this service on the day.
    To book, call the desk on 020 8221 7359.
    Upon your visit, a member of staff will accompany you to your chosen destination within Westfield and leave you in the capable hands of a customer assistant at the store of your choice, before picking you up from there once you've finished shopping.
    Appointments are available:
    Monday to Saturday 10.00-19.00.
    Sunday 11.00-17.00.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • The venue offers a quiet shopping experience.
  • For those with Autism and Dementia, or those who like to shop in a quieter setting, you might like to visit Westfield Stratford City at the below times when all mall music will be turned off.
    Monday 10.00-11.00
    Tuesday 10.00-11.00
    Wednesday 10.00-11.00
    Thursday 10.00-11.00
    Friday 10.00-11.00
    Saturday 09.00-10.00
    Sunday 12.00-13.00
    John Lewis & Partners also operate daily quiet hours from 10.00-11.00 Monday-Saturday.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility.
  • To help support guests visits, Westfield offers sensory packs that have been selected with key sensory items to offer children and adults a broad range of sensory opportunities and therapeutic benefits.
    The pack has been designed to support people living with a wide range of disabilities who are likely to benefit from sensory resources to make their shopping experience more enjoyable.
    The sensory packs contain items such as ear defenders and sunglasses to help with noise and light sensitivity, fiddle toys to keep hands busy and relieve stress and feeling fans to express how you are feeling.
    The sensory packs can be hired at our Guest Services desks next to Starbucks or Costa on the lower ground floor.

Getting Here

Parking

Entrance (Centre Management)

  • Entrance View
    • This information is for the entrance located on Level P1, off the lift lobby for Car Park C.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'CENTRE MANAGEMENT'.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The intercom is not in a suitable position to allow wheelchair users to gain access.
    • The height of the intercom is 131cm (4ft 4in).
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 95cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 90cm.
  • Comments View
    • After the second doorway, there is a further corridor which ends with a very easy incline down to a third set of doors leading into the reception area.
    • The doors open towards you (pull).
    • The doors are double width with a locked leaf.
    • The width of the door opening is 90cm.
    • These doors are released by staff at the reception desk which is visible ahead from the doors.

Reception (Centre Management)

  • Reception View
    • The reception point is located ahead after the third set of doors.
    • The reception point is approximately 20m (21yd 2ft) from the Centre Management entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is 117cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section of the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is carpet.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The following types of seating can be found in this area; sofas.
    • There is sufficient space for a wheelchair user to use the waiting area.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on Level 1 of the shopping centre, off the same lift lobby as the Centre Management suite.
  • Comments View
    • The toilet facilities within the Centre Management suite were not surveyed.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on Level 1 of the shopping centre, off the same lift lobby as the Centre Management suite.
  • Comments View
    • The toilet facilities within the Centre Management suite were not surveyed.

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