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Bullring and Grand Central - Centre Management

Bullring and Grand Central, Birmingham, B5 4BU

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Access Guide

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Getting Here

Getting Help and Assistance

  • For the map of the shopping centre please click here (new tab).
  • There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility on 0121 632 1509.
  • Shopmobility is located on -1 level in Central Car Park. Free hire of equipment is available to members.
    For information on Shopmobility please click here .

Parking

Opening Times

  • Monday 08:30 - 17:00.
  • Tuesday 08:30 - 17:00.
  • Wednesday 08:30 - 17:00.
  • Thursday 08:30 - 17:00.
  • Friday 08:30 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Centre Management

  • The centre management suite entrance is located on the West Mall Upper Level of the Bullring.
  • The entrance is located between Muffin Break and Coffee.
  • There is step-free access to centre management using the lifts in the West Mall of the Bullring.

Escalator(s) (West Mall Main)

  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are Lower Level, Middle Level and Upper Level.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

Other Floors (West Mall)

  • Stairs can be used to access other floors.
  • The stairs are located in the far corner of the west mall.
  • The floors which are accessible by stairs are Lower Level, Middle Level and Upper Level.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

Lift (West Mall)

  • There is a lift for public use.
  • The lift is located in the far corner of the west mall.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Level, Middle Level, Upper Level and parking levels 1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 113cm (3ft 8in).
  • The dimensions of the lift are 174cm x 194cm (5ft 9in x 6ft 4in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Lift (Upper Level to Centre Management Suite)

  • There is a lift for public use.
  • The lift is located on the West Mall Upper Level of the Bullring.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 3 and 4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is medium.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 179cm x 190cm (5ft 10in x 6ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The height of the lift controls are between 114cm and 132cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Entrance (Centre Management)

  • This information is for the entrance located on the Upper Level of the West Mall, towards the front.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Management Suite'.
  • There is step-free access at this entrance, via lift.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The bell/buzzer is not in a suitable position to allow wheelchair users to gain access.
  • The height of the bell/buzzer is 155cm (5ft 1in).
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The height of the intercom is 140cm (4ft 7in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are heavy.
  • The width of the door opening is 85cm.

Reception

  • The reception point is located ahead as you enter.
  • The reception point is approximately 4m (4yd 1ft) from the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 110cm .
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the system.
  • The type of flooring in the reception area is tiles.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; sofas.
  • There is sufficient space for a wheelchair user to use the waiting area.

Room(s) (Conference Room A)

  • The room surveyed was Conference Room A.
  • Conference Room A is located to the right after you pass reception.
  • Conference Room A can be partitioned off to form two conference rooms (Conference Room B).
  • There is not wayfinding signage for the room(s).
  • The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door opens towards you (pull).
  • The door has a closer and maybe difficult for some to open.
  • The height of the speaker's desk/table is 95cm.
  • The speaker's desk/table is not height adjustable.
  • There is a hearing assistance system for the room(s).
  • There is a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 70cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable table/bench is not available.
  • There is a/are chair(s) with armrests on both sides within the room(s).
  • Floor coverings in the room(s) are not even.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

Room(s) (Boardroom)

  • The room surveyed was the Boardroom.
  • The Boardroom is located to the right past reception.
  • There is not wayfinding signage for the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door opens away from you (push).
  • The door is easy to open.
  • It was not possible to establish if there was a hearing assistance system for the room at the time of the survey.
  • There is not a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 71cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be reconfigured to allow a turning space for wheelchair users.
  • A height adjustable table/bench is not available.
  • There is a/are chair(s) with armrests on both sides within the room(s).
  • Floor coverings in the room(s) are not even.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

Room(s) (Meeting Room)

  • The room surveyed was the Meeting Room.
  • The Meeting Room is located to the right past reception.
  • There is not wayfinding signage for the room(s).
  • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
  • The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door opens away from you (push).
  • The door is easy to open.
  • There is not a hearing assistance system for the room(s).
  • There is not a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) is 71cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be reconfigured to allow a turning space for wheelchair users.
  • A height adjustable table/bench is not available.
  • There is a/are chair(s) with armrests on both sides within the room(s).
  • Floor coverings in the room(s) are not even.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

Toilet with Adaptations (Centre Management - Right Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located in the corridor to the left of reception.
  • This accessible toilet is approximately 11m (12yd 1in) from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 88cm.
  • The contrast between the internal door and wall is low.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is medium.
  • The dimensions of the accessible toilet are 155cm x 209cm (5ft 1in x 6ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 110cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 84cm (2ft 9in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 95cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 102cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 101cm (3ft 4in).
  • The contrast between the hand dryer and the wall is medium.

Standard Toilet(s) (Centre Management)

  • Standard toilet facilities are available.
  • The female and male toilets are located in the corridor to the left of reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 12m from the entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

Bullring