Skip to main content
The new name for DisabledGo

Bullring and Grand Central - Upper Level East Mall

Bullring and Grand Central, Birmingham, B5 4BU

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

Getting Help and Assistance

  • For the map of the shopping centre please click here (new tab).
  • There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility on 0121 632 1509.
  • Shopmobility is located on -1 level in Central Car Park. Free hire of equipment is available to members.
    For information on Shopmobility please click here .

Opening Times

Parking

Outside Access (Newgate)

  • This information is for the entrance located on Saint Martin's Walk.
  • This entrance gives access to the upper level of east mall.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 113cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 90cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 180cm.

Internal Area(s) (Upper Level East Mall)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • The type of flooring in this area is tiles.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; chairs without armrests and chairs with armrests.
  • There are some centrally located kiosks or shops along walkways in this area.
  • The lighting levels are good.
  • Background music is not played in this area.
  • There is step free access in this area.

Escalator(s) (East Mall Main)

  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are Lower Level, Middle Level and Upper Level.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

Other Floors (East Mall)

  • Stairs can be used to access other floors.
  • The stairs are located in the east mall, to the right as you enter via the Moor Street entrance.
  • The floors which are accessible by stairs are Lower Level, Middle Level and Upper Level.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

Changing Places (Upper Level - East Mall - Left and Right Transfer)

  • Location and Access View
    • The facility is located on the Upper Level, to the right of the East Mall lifts.
    • The facility is in addition to standard and accessible toilets.
    • There is level access into the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from the customer service desk.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens inwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The door does not have a horizontal grab rail.
    • The width of the door is 108cm (3ft 7in).
    • The dimensions of the facility are 276cm x 396cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is high.
  • Toilet Details View
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the right as you face the toilet is 124cm.
    • The transfer space on the left as you face the toilet is 91cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is high.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a sensor flush.
    • There is a toilet roll holder.
    • The toilet has a backrest.
    • The toilet seat colour contrast is low.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers the changing bench and the toilet.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is sensor.
    • There is a mixer tap.
    • Wall mounted grab rails are not available at the wash basin.
    • There is not a soap dispenser.
    • Wide tear off paper roll is not available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 92cm.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are non-infectious waste and clinical waste disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a coat hook.
    • There are coat hooks in the toilet at 105cm and 142cm from the floor.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located on the Middle Level of East Mall.

Standard Toilet(s) (Upper Level - East Mall - Female)

  • Standard toilet facilities are available.
  • The female toilet is located on the Upper Level, to the right of the East Mall lifts.
  • There is step-free access into the toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • The height of the lowered wash basin is 75cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • The nearest standard male toilets are located on the Middle Level of East Mall.
  • Baby change facilities are available in the toilet that was surveyed.
  • The height of the baby change table is 91cm.

Bullring