You are on Getting Here. Skip to the next section.

Getting Here

Collapse all Expand all

• By Road View
  • The Bullring is located right in the heart of Birmingham City Centre, just 10 minutes from the A38(M).
    From the A38(M) please follow the signs towards the City Centre and Bullring.
  • There are 3 car parks available for the Bullring: Centre Car Park, Edgbaston Street Car Park and Moor Street Car Park.
    Centre Car Park is located underneath Bullring. The entrance is on Park Street.
    For directions to Bullring Centre Car Park please use the postcode: B5 4BU.
• By Bus View
  • There is a bus stop within 150 metres of the shopping centre.
• By Train View
  • The nearest Railway Station is Birmingham New Street.
  • The Bullring is a 4 minute walk away from Birmingham New Street Station, which connects you to all major cities in the UK.
  • For more information on National Rail services at Birmingham New Street Station please click here (opens new tab).
• By Tram View
  • The nearest tram stop is Grand Central.
  • The Bullring is a 5 minute walk away from Grand Central tram stop.
    Trams run from Birmingham to Wolverhampton.
  • For more information on Network West Midlands Trams please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the map of the shopping centre please click here (new tab).
• There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
• To obtain mobility aids please contact Shopmobility on 0121 632 1509.
• Shopmobility is located on -1 level in Central Car Park. Free hire of equipment is available to members.
  For information on Shopmobility please click here .

You are on Parking. Skip to the next section.

Parking

• There are three car parks located around the Bullring. For information about the parking please click on the links below:
• Four more information about the Centre Car Park please click here (opens in a new tab)
• Four more information about the Edgbaston Street Car Park please click here (opens in a new tab)
• Four more information about the Moor Street Car Park please click here (opens in a new tab).

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 20:00.
• Tuesday 10:00 - 20:00.
• Wednesday 10:00 - 20:00.
• Thursday 10:00 - 20:00.
• Friday 10:00 - 20:00.
• Saturday 09:00 - 20:00.
• Sunday 11:00 - 17:00.
• Please click here for information on opening times.

You are on Outside Access (New Street Entrance). Skip to the next section.

Outside Access (New Street Entrance)

• This information is for the entrance located off New Street.
• This entrance gives access to level 2 of the shopping centre.
• The entrance area/door is clearly signed.
• This entrance sign says 'Grand Central'.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically (towards you).
• The main automatic door(s) is/are push pad or push button activated.
• The push pad or push button is 70cm from floor level.
• The door(s) is/are double width.
• The width of the door opening is 174cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Alternative access at this entrance is via double manual doors which open towards you (pull).
• The opening width for the manual doors is 174cm.
• There are bollards at this entrance.
• The minimum width between the bollards is 117cm.

Collapse all Expand all

• Entrance View
  • The height of the bollard(s) is 115cm.
  • The bollards do have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.
• Comments View
  • The ramp is 60m long with no resting areas.

You are on Grand Central - Bullring Link Bridge. Skip to the next section.

Grand Central - Bullring Link Bridge

• Link Street and Bullring Link Bridge connect Grand Central with the West Mall Upper Level of the Bullring.
• Link Street contains a variety of shops, cafés and restaurants.
• There is ample room for a wheelchair to manoeuvre.
• There is step-free access.

You are on Entrance (Link Bridge to Grand Central). Skip to the next section.

Entrance (Link Bridge to Grand Central)

• This information is for the entrance located on the first floor of the Bullring.
• The entrance area/door is clearly signed.
• This entrance sign says 'Grand Central'.
• There is step-free access at this entrance.
• There are no doors at this entrance.
• There is a slope with a very easy incline.

You are on Other Floors (Birmingham New Street Station Entrance to Grand Central). Skip to the next section.

Other Floors (Birmingham New Street Station Entrance to Grand Central)

• Stairs can be used to access other floors.
• The stairs are located at the front of Birmingham New Street Station.
• The floors which are accessible by stairs are 1, 2.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.
• Escalators can be used to access other floors.
• The escalator(s) is/are located at the front of Birmingham New Street Station.
• The escalator(s) is/are clearly visible from the entrance.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are 1, 2.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are varied.

You are on Lift (Birmingham New Street Station Entrance to Grand Central). Skip to the next section.

Lift (Birmingham New Street Station Entrance to Grand Central)

• There is a lift for public use.
• The lift is located at the front of Birmingham New Street Station.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 118m (129yd 2in) from the New Street entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 117cm x 228cm (3ft 10in x 7ft 6in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors (Birmingham New Street Station to Grand Central). Skip to the next section.

Other Floors (Birmingham New Street Station to Grand Central)

• Escalators can be used to access other floors.
• The escalator(s) is/are located in the centre of Birmingham New Street Station.
• Signs indicating the location of the escalator(s) are clearly visible from the entrance.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are 1, 2.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are varied.

Collapse all Expand all

• Comments View
  • There is a similar escalator in the centre of Birmingham New Street Station (photographs 3 and 4).

You are on Lift (Birmingham New Street Station to Grand Central). Skip to the next section.

Lift (Birmingham New Street Station to Grand Central)

• There is a lift for public use.
• The lift is located to the right of the Bullring link bridge.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 105m (114yd 2ft) from the New Street entrance.
• There are 2 other lifts in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 107cm (3ft 6in).
• The dimensions of the lift are 172cm x 158cm (5ft 8in x 5ft 2in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

Collapse all Expand all

• Comments View
  • Photographs 5 and 6 show the lifts from level 2 of the Grand Central.

You are on Internal Area(s). Skip to the next section.

Internal Area(s)

• Digital wayfinders are not available.
• Overhead signs are provided to aid wayfinding.
• Information posts are provided to aid wayfinding.
• Dementia friendly signs are provided to aid wayfinding.
• The type of flooring in this area is marble.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The following types of seating can be found in this area; chairs without armrests.
• There are some centrally located kiosks or shops along walkways in this area.
• There is good colour contrast between the walls and floor in all areas.
• The lighting levels are fair to good.
• Background music is not played in this area.
• There is step free access in this area.

You are on Changing Places (Grand Central - Level 2). Skip to the next section.

Changing Places (Grand Central - Level 2)

Collapse all Expand all

• Location and Access View
  • The facility is located on level 2, to the far right of the shopping centre.
  • The facility is approximately 120m (131yd 8in) from the New Street entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from the customer information point in the Bullring.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door is 94cm (3ft 1in).
  • The dimensions of the facility are 395cm x 300cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 128cm.
  • The transfer space on the left as you face the toilet is 83cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 110cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 114cm.
  • Wide tear off paper roll is not available.
  • There is a hand dryer.
  • The hand dryer is not at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 104cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are clinical waste and female sanitary disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is a coat hook.
  • There are coat hooks in the toilet at 100cm and 160cm from the floor.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Grand Central - Level 2 - Right Transfer). Skip to the next section.

Accessible Toilet(s) (Grand Central - Level 2 - Right Transfer)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located on level 2, to the far right of the shopping centre.
• This accessible toilet is approximately 110m (120yd 11in) from the New Street entrance.
• There is step-free access into the accessible toilet.
• This is a shared toilet.
• A key is required for the accessible toilet.
• The key is a radar key.
• The key can be obtained from the customer information point in the Bullring.
• There is pictorial signage on or near the toilet door.
• The contrast between the external door and wall is good.
• The door opens outwards.
• The door is easy to open.
• The door is locked by a locking handle.
• The width of the accessible toilet opening is 94cm.
• The contrast between the internal door and wall is good.
• The door does not have a horizontal grab rail.
• The dimensions of the accessible toilet are 212cm x 272cm (6ft 11in x 8ft 11in).
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are moderate to good.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 140cm (4ft 7in).
• The transfer space is obstructed by a female sanitary bin.
• There is a flush, however it is not on the transfer side.
• There is not a spatula type lever flush.
• There is a push button flush.
• There is a dropdown rail on the transfer side.
• The contrast between the dropdown rail(s) and wall is good.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• The contrast between the wall-mounted grab rail(s) and wall is good.
• The contrast between the walls and floor is good.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary disposal units.
• There is a/are coat hook(s).
• There are coat hooks in the toilet at 108cm and 166cm from the floor.
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is not a shelf within the accessible toilet.
• The toilet has a backrest.
• The height of the toilet seat above floor level is 46cm (1ft 6in).
• The toilet seat colour contrast is good.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 96cm (3ft 2in).
• The contrast between the toilet roll holder and the wall is poor.
• There is a wash basin.
• The wash basin and tap(s) can be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• The height of the wash basin is 72cm (2ft 4in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
• The wash basin tap type is lever mixer.
• There is a wall fixed soap dispenser.
• The soap dispenser cannot be reached from seated on the toilet.
• The height of the soap dispenser is 98cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The height of the hand dryer is 100cm (3ft 3in).
• The contrast between the hand dryer and the wall is poor.

You are on Accessible Toilet(s) (Grand Central - Level 2 - Left Transfer). Skip to the next section.

Accessible Toilet(s) (Grand Central - Level 2 - Left Transfer)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located on level 2, to the far right of the shopping centre.
• This accessible toilet is approximately 115m (125yd 2ft) from the New Street entrance.
• There is step-free access into the accessible toilet.
• This is a shared toilet.
• A key is required for the accessible toilet.
• The key is a radar key.
• The key can be obtained from the customer information point in the Bullring.
• There is pictorial signage on or near the toilet door.
• The contrast between the external door and wall is good.
• The door opens outwards.
• The door is easy to open.
• The door is locked by a locking handle.
• The width of the accessible toilet opening is 93cm.
• The contrast between the internal door and wall is good.
• The door does not have a horizontal grab rail.
• The dimensions of the accessible toilet are 212cm x 272cm (6ft 11in x 8ft 11in).
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are moderate to good.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 144cm (4ft 9in).
• The transfer space is obstructed by a female sanitary bin.
• There is a flush, however it is not on the transfer side.
• There is not a spatula type lever flush.
• There is a push button flush.
• There is a dropdown rail on the transfer side.
• The contrast between the dropdown rail(s) and wall is good.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• The contrast between the wall-mounted grab rail(s) and wall is good.
• The contrast between the walls and floor is good.
• There is an emergency alarm.
• The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary disposal units.
• There is a/are coat hook(s).
• There are coat hooks in the toilet at 105cm and 165cm from the floor.
• There is not a mirror.
• There is not a shelf within the accessible toilet.
• The toilet has a backrest.
• The height of the toilet seat above floor level is 48cm (1ft 7in).
• The toilet seat colour contrast is good.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 118cm (3ft 10in).
• The contrast between the toilet roll holder and the wall is poor.
• There is a wash basin.
• The wash basin and tap(s) can be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• The height of the wash basin is 72cm (2ft 4in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
• The wash basin tap type is lever mixer.
• There is a wall fixed soap dispenser.
• The soap dispenser cannot be reached from seated on the toilet.
• The height of the soap dispenser is 103cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The height of the hand dryer is 100cm (3ft 3in).
• The contrast between the hand dryer and the wall is poor.

You are on Standard Toilet(s) (Grand Central - Level 2). Skip to the next section.

Standard Toilet(s) (Grand Central - Level 2)

• Standard toilet facilities are available.
• The female and male toilets are located on level 2, to the far right of the shopping centre.
• There is step-free access into the toilet(s).
• The standard toilet(s) is/are approximately 120m from the New Street entrance.
• There is pictorial signage on or near the toilet door.
• It was not possible to access the female toilet.
• An ambulant toilet cubicle is not available.
• The height of the wash basin(s) is 90cm.
• The height of the lowered wash basin is 71cm.
• The wash basin(s) tap type is sensor.
• Lighting levels are moderate to good.

You are on Parent and Baby Room (Grand Central - Level 2). Skip to the next section.

Parent and Baby Room (Grand Central - Level 2)

• There is a parent and baby room for public use.
• The parent and baby room is located on level 2, to the far right of the shopping centre.
• The parent and baby room is approximately 120m from the New Street entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 73cm (2ft 5in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 90cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

Collapse all Expand all

• Comments View
  • There is a lowered wash basin for children at a height of 59cm.

You are on Bullring. Skip to the next section.

Bullring

• For more information about the Bullring - St Martins Walk please click here (opens in new tab)
• For more information about the Bullring - Lower Level please click here (opens in new tab)
• For more information about the Bullring - Middle Level East Mall please click here (opens in new tab)
• For more information about the Bullring - Middle Level West Mall please click here (opens in new tab)
• For more information about the Bullring - Upper Level East Mall please click here (opens in new tab)
• For more information about the Bullring - Upper Level West Mall please click here (opens in new tab).