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Westquay Shopping Centre - Esplanade and Terrace

Harbour Parade, Southampton, SO15 1QF

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Access Guide

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Getting Here

  • By Road View
    • Southampton is easily accessible by car.
      If you are using a GPS or route finder system to get to Westquay Shopping Centre, enter "Harbour Parade" as the destination road, the Multi-storey and Podium car parks are both accessed from this road.
      From the East or West:
      - Approach Southampton on the M27.
      - At junction 3 join the M271 signposted Southampton.
      - At the roundabout take the first exit left, signposted Westquay and the Waterfront.
      - Stay in the right hand lane and follow signs to Westquay Car Parks
      From the North:
      - Follow the signs on the M3 to Westquay.
    • There are two car parks available at Westquay Shopping Centre; the Podium Car Park and the Multi-storey Car Park.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Bluestar run buses across Southampton and South Hampshire.
      Services are frequent and most run late into the night.
      Dayrider and Freedom passes are available from the driver for unlimited travel across the whole network.
      Bluestar run a service from the train station to Westquay and then down to the Red Funnel Terminal.
      This service costs £1 per trip and runs every half an hour.
    • For more information on Bluestar Buses please click here (opens new tab).
  • By Train View

Getting Help and Assistance

  • For the shopping centre map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.

Parking

Opening Times

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Portland Terrace Access Point

  • This access point is located off Portland Terrace.
  • There is step free access.
  • There are bollards at the access point.
  • The minimum width between the bollards is 110cm.

Step(s) (Portland Terrace Access Point to the Esplanade)

  • There is a/are step(s) located just beyond the Portland Terrace access point.
  • The step(s) is/are used to access the Esplanade.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Harbour Parade Access Point

  • This access point is located off Harbour Parade.
  • There is step free access.
  • There are bollards at the access point
  • The minimum width between the bollards is 115cm.

Western Esplanade Access Point

  • This access point is located off Western Esplanade.
  • There is step free access.
  • There are bollards at the access point.
  • The minimum width between the bollards is 115cm.

Step(s) (Albion Place Castle Wall)

  • There is a/are step(s) located off Albion Place.
  • The step(s) is/are used to access the Esplanade.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

Esplanade and Terrace

  • The Esplanade and Terrace is home to a number of cafes, bars and restaurants.
  • The Esplanade is split into two levels.
  • There is step free access around the Esplanade.
  • There is step free access to the majority of the Terrace.
  • There is a slight slope along the Terrace which leads down to the Esplanade.
  • There is seating located at regular intervals on both levels.
  • There is clear directional signage throughout.
  • There is an events area which is located on the Esplanade. The steps in front of the event area can be used as seating.

Step(s) (Esplanade and Terrace)

  • The step(s) is/are used to access the Esplanade and Terrace.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

Lift (Podium Car Park - Esplanade - Terrace)

  • There is a lift for public use.
  • The lift is located at the rear of the Podium car park.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Podium Car Park Level 1, Esplanade and Terrace.
  • There are manual doors to access the lift lobby on the Esplanade.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Toilet Facilities

  • Accessible and standard toilets are located on Level 1 of the Podium Car Park, Westquay Shopping Centre North – Level 4, Westquay Shopping Centre South Level 1 and in some of the independent retailers/restaurants.
  • Parent and baby changing facilities are located on Level 1 of the Podium Car Park and Westquay Shopping Centre North - Level 4.
  • There is a Changing Places facility located on Level 1 of the Podium Car Park.

Westquay Shopping Centre