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Westquay Shopping Centre North - Level 3

Harbour Parade, Southampton, SO15 1QF

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Access Guide

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Getting Here

  • By Road View
    • Southampton is easily accessible by car.
      If you are using a GPS or route finder system to get to Westquay Shopping Centre, enter "Harbour Parade" as the destination road, the Multi-storey and Podium car parks are both accessed from this road.
      From the East or West:
      - Approach Southampton on the M27.
      - At junction 3 join the M271 signposted Southampton.
      - At the roundabout take the first exit left, signposted Westquay and the Waterfront.
      - Stay in the right hand lane and follow signs to Westquay Car Parks
      From the North:
      - Follow the signs on the M3 to Westquay.
    • There are two car parks available at Westquay Shopping Centre; the Podium Car Park and the Multi-storey Car Park.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Bluestar run buses across Southampton and South Hampshire.
      Services are frequent and most run late into the night.
      Dayrider and Freedom passes are available from the driver for unlimited travel across the whole network.
      Bluestar run a service from the train station to Westquay and then down to the Red Funnel Terminal.
      This service costs £1 per trip and runs every half an hour.
    • For more information on Bluestar Buses please click here (opens new tab).
  • By Train View

Getting Help and Assistance

  • For the shopping centre map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.

Parking

Opening Times

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Outside Access (Above Bar Street - Level 3)

  • Entrance View
    • This information is for the entrance located on Above Bar Street.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.

Getting Around (Westquay Shopping Centre North - Level 3)

  • Access View
    • There is step free access throughout the area.
    • The type of flooring in corridors/walkways is tiles.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are provided in some corridors/walkways.
    • There is good colour contrast between the walls and floor in all corridors/walkways.
    • There is bench and sofa seating at regular intervals.
    • The lighting levels are good.
  • Circulation View
    • There are kiosks located in the centre of the concourse.
    • Access to other floors/levels is via stairs, escalator and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.
  • Comments View
    • There is a very slight slope leading up from the Above Bar entrance to the customer services desk.

Counter (Customer Information Desk)

  • Counter View
    • The counter is located in the centre of Level 3.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is not signed.
    • Staff are trained to use the hearing system.
    • There is a touch screen.
    • The type of flooring in this area is tiles.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the centre of Level 2, Level 3 and Level 4.
    • The floors which are accessible by stairs are Levels 2, 3 and 4.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located in the centre of Level 2, Level 3 and Level 4.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are Levels 2, 3 and 4.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Podium Car Park - Levels 2, 3 and 4)

  • There is a lift for public use.
  • The lift is located at the rear of the lift lobby in the Podium Car Park / in the centre of the shopping centre.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -1 (Podium Car Park), 0 (Podium Car Park), 1 (Podium Car Park), 2 (Westquay Shopping Centre North), 3 (Westquay Shopping Centre North) and 4 (Westquay Shopping Centre North).
  • There are manual doors to access the lift lobby on Level -1, on Level 0 and on Level 1 of the Podium Car Park.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 195cm x 175cm (6ft 5in x 5ft 9in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Toilet Facilities

  • Accessible and standard toilets are located on Level 1 of the Podium Car Park, Westquay Shopping Centre North – Level 4, Westquay Shopping Centre South Level 1 and in some of the independent retailers/restaurants.
  • Parent and baby changing facilities are located on Level 1 of the Podium Car Park and Westquay Shopping Centre North - Level 4.
  • There is a Changing Places facility located on Level 1 of the Podium Car Park.

Westquay Shopping Centre