Skip to main content

Westquay Shopping Centre North - Level 3

Harbour Parade, Southampton, SO15 1QF

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

  • By Road View
    • Southampton is easily accessible by car.
      If you are using a GPS or route finder system to get to Westquay Shopping Centre, enter "Harbour Parade" as the destination road.
      The Multi-storey and Podium car parks are both accessed from this road.
      From the East or West, approach Southampton on the M27.
      At junction 3 join the M271 signposted Southampton.
      At the roundabout take the first exit left, signposted Westquay and the Waterfront.
      Stay in the right hand lane and follow signs to Westquay Car Parks.
      From the North, follow the signs on the M3 to Westquay.
    • There are two car parks available at Westquay Shopping Centre; the Podium Car Park and the Multi-storey Car Park.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Bluestar run buses across Southampton and South Hampshire.
      Services are frequent and most run late into the night.
      Dayrider and Freedom passes are available from the driver for unlimited travel across the whole network.
      Bluestar run a service from the train station to Westquay and then down to the Red Funnel Terminal. This service costs £1 per trip and runs every half an hour.
    • For more information on Bluestar Buses please click here (opens new tab).
  • By Train View

Getting Help and Assistance

  • For a map of the shopping centre please click here (new tab).
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • The shopping centres quiet hour takes place every Monday, 09:00-10:00.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and motorised wheelchairs.
  • To obtain mobility aids please contact Guest Services on Level 3.

Parking

Opening Times

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Outside Access (Above Bar Street - Level 3)

  • This information is for the entrance located on Above Bar Street.
  • This entrance gives access to level 3 of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Westquay'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.

Internal Area(s) (Westquay Shopping Centre North - Level 3)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • The type of flooring in this area is tiles.
  • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; wooden benches and sofas.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in all corridors/walkways.
  • The lighting levels are good.
  • Background music is not played in this area.
  • There is step free access in this area.
  • There is a very slight slope leading up from the Above Bar entrance to the guest services desk.

Guest Services Counter

  • The counter is located in the centre of Level 3.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 110cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is not a clear list of services at the counter.
  • The desk provides information relating to services provided at the shopping centre.
    Customers can send, collect and return parcels at the desk with Collect+.
    The desk is also currently being used for Shopmobility services and can assist with the pick up/return of equipment.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • The type of flooring in this area is tiles.
  • Comments View
    • There is a very slight slope leading up from the Above Bar entrance to the desk.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are located in the centre of Level 2, Level 3 and Level 4.
  • The floors which are accessible by stairs are 2, 3 and 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located in the centre of Level 2, Level 3 and Level 4.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are 2, 3 and 4.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.

Shared Section (Lift (Podium Car Park- Levels 2, 3 and 4 - New))

Lift (Podium Car Park - Levels 2, 3 and 4)

  • There is a lift for public use.
  • The lift is located at the rear of the lift lobby in the Podium Car Park / in the centre of the shopping centre.
  • The lift is clearly visible from the entrance.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -1 (Podium Car Park), 0 (Podium Car Park), 1 (Podium Car Park), 2 (Westquay Shopping Centre North), 3 (Westquay Shopping Centre North) and 4 (Westquay Shopping Centre North).
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 195cm x 175cm (6ft 5in x 5ft 9in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Toilet Facilities

  • Accessible and standard toilets are located on Level 1 of the Podium Car Park, Westquay Shopping Centre North – Levels 4 and 3, Westquay Shopping Centre South on Level 1 and in some of the independent retailers/restaurants.
  • Parent and baby changing facilities are located on Level 1 of the Podium Car Park and Westquay Shopping Centre North - Levels 4 and 3.
  • There is a Changing Places facility located on Level 1 of the Podium Car Park.

Level Change (Level 3 Toilets and Parent Rooms)

  • There is a ramp/slope located in the corridor leading to the facilities.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.
  • The lighting levels at the ramp/slope are good.

Accessible Toilet(s) (Level 3 - Left Transfer)

  • There is an/are accessible toilet(s) available.
  • This accessible toilet is located on Level 3 within the toilet foyer.
  • There is ramped/sloped access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 88cm (2ft 11in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
  • The dimensions of the accessible toilet are 164cm x 280cm (5ft 5in x 9ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 98cm (3ft 3in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 107cm and 152cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 111cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.

Standard Toilet(s) (Level 3)

  • Standard toilet facilities are available.
  • The female and male toilets are located on level 3 in the toilet foyer.
  • There is ramped/sloped access to the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • It was not possible to access the male toilet.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The height of the wash basin(s) is 84cm.
  • The height of the lowered wash basin is 64cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

Parent Room(s) (Level 3)

  • The room is located on level 3 within the toilet foyer.
  • There is wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There are also two private feeding rooms located opposite to the room (photographs 9 and 10).
  • There is step free access into the room(s).
  • There is a long slight slope located before the toilet foyer.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are push pad activated.
  • There is not a visual fire alarm beacon in the room(s).
  • There is some fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • The following types of seating are available in the Parent Room; armchairs.
  • The height of the counter is 80cm.
  • There is a microwave on the counter at a height of 130 to 159cm.
  • The type of flooring in this family room is laminate.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are bright.
  • There is not an accessible toilet within the Parent Room.
  • There are not standard toilet facilities within the Parent Room.
  • Baby changing facilities are available.
  • The height of the baby change table is 92cm.
  • Comments View
    • The room contains a nappy and baby wipe dispensing machine.
    • The controls for the dispenser range between 132cm to 170cm from the floor.

Westquay Shopping Centre