You are on Introduction - Liverpool ONE. Skip to the next section.

Introduction - Liverpool ONE

• Liverpool ONE is a shopping / leisure complex covering 42 acres in the centre of Liverpool.
• There are over 170 shops, bars and restaurants, plus an 18 screen cinema and indoor adventure golf course.

You are on Getting Help and Assistance (Liverpool ONE). Skip to the next section.

Getting Help and Assistance (Liverpool ONE)

• Security Officers and Cleaning Operatives receive Autism Awareness training.
• There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• A place of safety is located at the Information and Tourist Centre.
• Some individual shops / stores offer the Quiet Shopping experience.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

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• Comments View
  • Shopmobility provide mobility aids, however, they are closed at present.

You are on Getting Here (Liverpool ONE). Skip to the next section.

Getting Here (Liverpool ONE)

• Liverpool ONE is located in the heart of the city centre.
  You can enter Liverpool via the M53, M57, M58 and M62, and then follow the signs to the city centre and the Albert Dock.
  There is directional signage to the shopping centre on most major roads approaching Liverpool ONE.
  If you are using a Sat Nav, please use postcode L1 8LT for directions to Q-Park Liverpool ONE car park.
• Liverpool ONE has three car parks available for access to the shopping centre.
  All three car parks are open 24 hours a day, seven days a week.
  Parking charges apply to all visitors including Blue Badge holders.
  Q-Park Liverpool ONE is the main car park for the shopping centre. There are 1900 car parking spaces and 46 Blue Badge bays.
  Hanover Street car park has 554 parking spaces and 29 Blue Badge bays.
  John Lewis car park has 581 parking spaces and 26 Blue Badge bays, with a dedicated pedestrian bridge directly into the John Lewis Department Store at Liverpool ONE.
• For more information on getting to Liverpool ONE please click here (opens new tab).
• For more information on travelling by road please click here (opens new tab).
• There is a bus stop within 150 metres of the shopping centre.
• Liverpool ONE bus station is located in Canning Place with multiple bus services and destinations available.
  The bus station has 10 bays, with real time departure boards, and is also the stop for National Express coach services.
• For more information on travelling by bus please click here (opens new tab).
• For more information on National Express Liverpool ONE Bus Station please click here (opens new tab).
• The nearest railway station is James Street.
• James Street Station is a short 5 minute walk away. It has a regular schedule of trains to Liverpool from the Wirral. This includes direct links to West Kirby, Chester, Ellesmere Port and New Brighton, with many other stops along the way.
  Liverpool Central is just under 10 minutes away from Liverpool ONE; this station has links to Southport, Ormskirk, Hunts Cross and Liverpool South Parkway (for airport links).
  These trains also call at Moorfields Station which is a short 10 minute walk from Liverpool ONE.
• For more information on James Street Station facilities and train times please click here (opens new tab).
• For more information on travelling by train please click here (opens new tab).
• For more information on James Street Station facilities and train times please click here (opens new tab).

You are on Related Access Guides (Liverpool ONE Parking). Skip to the next section.

Related Access Guides (Liverpool ONE Parking)

• Liverpool ONE - Q Park - Main Car Park link (new tab) - click here
• Liverpool ONE - John Lewis Car Park link (new tab) - click here
• Liverpool ONE - Hanover Street Car Park link (new tab) - click here

You are on Access Point (Church Street to Keys Court). Skip to the next section.

Access Point (Church Street to Keys Court)

• This information is for the access point located leading from Church Street to Keys Court.
• This access point gives access to the ground level of Liverpool ONE.
• The access point is clearly signed.
• This access point sign says 'LIVERPOOL ONE 1'.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 190cm.

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• Access Point View
  • The bollards do not have an identification band to aid visually impaired people.

You are on Access Point (School Lane). Skip to the next section.

Access Point (School Lane)

• This information is for the access point located on School Lane.
• This access point gives access to the ground level of Liverpool ONE.
• The access point is not clearly signed.
• There is step-free access at this access point.

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• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Access Point (Canning Place - Custom House Place). Skip to the next section.

Access Point (Canning Place - Custom House Place)

• This information is for the access point located leading from Canning Place to Custom House Place.
• This access point gives access to the ground level of Liverpool ONE.
• The access point is not clearly signed.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 140cm.

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• Access Point View
  • The bollards do have an identification band to aid visually impaired people.

You are on Access Point (Strand Street - Thomas Steers Way). Skip to the next section.

Access Point (Strand Street - Thomas Steers Way)

• This information is for the access point located leading from Strand Street to Thomas Steers Way.
• This access point gives access to the ground level of Liverpool ONE.
• The access point is not clearly signed.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 155cm.

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• Access Point View
  • The bollards do have an identification band to aid visually impaired people.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Access Point (Hanover Street - Paradise Street). Skip to the next section.

Access Point (Hanover Street - Paradise Street)

• This information is for the access point located leading from Hanover Street to Paradise Street.
• This access point gives access to the ground level of Liverpool ONE.
• The access point is not clearly signed.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 100cm.

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• Access Point View
  • The bollards do have an identification band to aid visually impaired people.

You are on Access Point (Hanover Street - College Lane). Skip to the next section.

Access Point (Hanover Street - College Lane)

• This information is for the access point located leading from Hanover Street to College Lane.
• This access point gives access to the ground level of Liverpool ONE.
• The access point is not clearly signed.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 120cm.

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• Access Point View
  • The bollards do have an identification band to aid visually impaired people.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Step(s) (Paradise Street to Junkyard Golf Club and Terrace / Chavasse Park). Skip to the next section.

Step(s) (Paradise Street to Junkyard Golf Club and Terrace / Chavasse Park)

• There is a/are step(s) located on Paradise Street, between the ARKET and Tessuti stores.
• The step(s) is/are used to access the Junkyard Golf Club, Terrace and Chavasse Park.
• There is/are 15+ step(s).
• The step(s) is/are not clearly marked.
• The step(s) has/have tactile paving at the top and bottom.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

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• Comments View
  • There is a lift for step-free access to Junkyard Golf Club and the Terrace / Chavasse Park. However, this was 'out of service' at time of survey (September 2021).

You are on Step(s) (Custom House Place to Terrace / Chavasse Park). Skip to the next section.

Step(s) (Custom House Place to Terrace / Chavasse Park)

• There is a/are step(s) located at Custom House Place.
• The step(s) is/are used to access the Terrace / Chavasse Park.
• There is/are 15+ step(s).
• The step(s) is/are not clearly marked.
• The step(s) has/have tactile paving at the top and bottom.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

You are on Step(s) (Paradise Street - Ground Level to South John Street - Upper Level). Skip to the next section.

Step(s) (Paradise Street - Ground Level to South John Street - Upper Level)

• There is a/are step(s) located on Paradise Street, next to John Lewis.
• The step(s) is/are used to access South John Street - Upper Level.
• There is/are 15+ step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.

You are on Escalator(s) (Paradise Street to Terrace and Chavasse Park). Skip to the next section.

Escalator(s) (Paradise Street to Terrace and Chavasse Park)

• Wayfinding signage is not provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Ground / Paradise Street - Mezzanine / Junkyard Golf Club - Terrace / Chavasse Park.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.

You are on External Area(s) (Paradise Street / College Lane / Peter's Lane). Skip to the next section.

External Area(s) (Paradise Street / College Lane / Peter's Lane)

• Digital wayfinders are not available.
• Information posts are provided to aid wayfinding.
• This external area is partially covered.
• The type of flooring in this area is tiles and stone/concrete paving.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The following types of seating can be found in this area; wooden benches.
• There is good colour contrast between the walls and floor in the majority of corridors/walkways.
• Background music is not played in this area.
• There is step free access in this area.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Liverpool ONE - Information and Tourist Centre link (new tab) - click here
• Liverpool ONE - Ground Level - South John Street / Wall Street link (new tab) - click here
• Liverpool ONE - Upper Level - South John Street link (new tab) - click here
• Liverpool ONE - Terrace and Chavasse Park link (new tab) - click here
• Liverpool ONE - Toilets link (new tab) - click here