You are on Introduction - Liverpool ONE. Skip to the next section.

Introduction - Liverpool ONE

• Liverpool ONE is a shopping / leisure complex covering 42 acres in the centre of Liverpool.
• There are over 170 shops, bars and restaurants, plus an 18 screen cinema and indoor adventure golf course.

You are on Getting Help and Assistance (Liverpool ONE). Skip to the next section.

Getting Help and Assistance (Liverpool ONE)

• Security Officers and Cleaning Operatives receive Autism Awareness training.
• There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• A place of safety is located at the Information and Tourist Centre.
• Some individual shops / stores offer the Quiet Shopping experience.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

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• Comments View
  • Shopmobility provide mobility aids, however, they are closed at present.

You are on Getting Here (Liverpool ONE). Skip to the next section.

Getting Here (Liverpool ONE)

• Liverpool ONE is located in the heart of the city centre.
  You can enter Liverpool via the M53, M57, M58 and M62, and then follow the signs to the city centre and the Albert Dock.
  There is directional signage to the shopping centre on most major roads approaching Liverpool ONE.
  If you are using a Sat Nav, please use postcode L1 8LT for directions to Q-Park Liverpool ONE car park.
• Liverpool ONE has three car parks available for access to the shopping centre.
  All three car parks are open 24 hours a day, seven days a week.
  Parking charges apply to all visitors including Blue Badge holders.
  Q-Park Liverpool ONE is the main car park for the shopping centre. There are 1900 car parking spaces and 46 Blue Badge bays.
  Hanover Street car park has 554 parking spaces and 29 Blue Badge bays.
  John Lewis car park has 581 parking spaces and 26 Blue Badge bays, with a dedicated pedestrian bridge directly into the John Lewis Department Store at Liverpool ONE.
• For more information on getting to Liverpool ONE please click here (opens new tab).
• For more information on travelling by road please click here (opens new tab).
• There is a bus stop within 150 metres of the shopping centre.
• Liverpool ONE bus station is located in Canning Place with multiple bus services and destinations available.
  The bus station has 10 bays, with real time departure boards, and is also the stop for National Express coach services.
• For more information on travelling by bus please click here (opens new tab).
• For more information on National Express Liverpool ONE Bus Station please click here (opens new tab).
• The nearest railway station is James Street.
• James Street Station is a short 5 minute walk away. It has a regular schedule of trains to Liverpool from the Wirral. This includes direct links to West Kirby, Chester, Ellesmere Port and New Brighton, with many other stops along the way.
  Liverpool Central is just under 10 minutes away from Liverpool ONE; this station has links to Southport, Ormskirk, Hunts Cross and Liverpool South Parkway (for airport links).
  These trains also call at Moorfields Station which is a short 10 minute walk from Liverpool ONE.
• For more information on James Street Station facilities and train times please click here (opens new tab).
• For more information on travelling by train please click here (opens new tab).
• For more information on James Street Station facilities and train times please click here (opens new tab).

You are on Related Access Guides (Liverpool ONE Parking). Skip to the next section.

Related Access Guides (Liverpool ONE Parking)

• Liverpool ONE - Q Park - Main Car Park link (new tab) - click here
• Liverpool ONE - John Lewis Car Park link (new tab) - click here
• Liverpool ONE - Hanover Street Car Park link (new tab) - click here

You are on Access Point (Hanover Street - Paradise Street). Skip to the next section.

Access Point (Hanover Street - Paradise Street)

• This information is for the access point located leading from Hanover Street to Paradise Street.
• This access point gives access to the ground level of Liverpool ONE.
• The access point is not clearly signed.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 100cm.

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• Access Point View
  • The bollards do have an identification band to aid visually impaired people.

You are on Access Point (Canning Place - Custom House Place). Skip to the next section.

Access Point (Canning Place - Custom House Place)

• This information is for the access point located leading from Canning Place to Custom House Place.
• This access point gives access to the ground level of Liverpool ONE.
• The access point is not clearly signed.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 140cm.

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• Access Point View
  • The bollards do have an identification band to aid visually impaired people.

You are on Access Point (Strand Street - Thomas Steers Way). Skip to the next section.

Access Point (Strand Street - Thomas Steers Way)

• This information is for the access point located leading from Strand Street to Thomas Steers Way.
• This access point gives access to the ground level of Liverpool ONE.
• The access point is not clearly signed.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 155cm.

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• Access Point View
  • The bollards do have an identification band to aid visually impaired people.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Access Point (Hanover Street - College Lane). Skip to the next section.

Access Point (Hanover Street - College Lane)

• This information is for the access point located leading from Hanover Street to College Lane.
• This access point gives access to the ground level of Liverpool ONE.
• The access point is not clearly signed.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 120cm.

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• Access Point View
  • The bollards do have an identification band to aid visually impaired people.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Lift (Car Park - South John Street). Skip to the next section.

Lift (Car Park - South John Street)

• There is a lift for public use.
• The lift is located in the lift lobby, towards the centre of the car park.
• The lift is clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the car park entrance.
• There are 3 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2 3, 4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

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• Comments View
  • Level 1 - Car Park.
  • Level 2 - Car Park.
  • Level 3 - Car Park.
  • Level 4 - Car Park, South John Street and Shopping.

You are on Lift (Car Park - South John Street / Custom House Place). Skip to the next section.

Lift (Car Park - South John Street / Custom House Place)

• There is a lift for public use.
• The lift is located to the right as you enter the lift lobby.
• The lift is clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the car park entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2, 3, 4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

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• Comments View
  • Level 1 - Car Park.
  • Level 2 - Car Park.
  • Level 3 - Information Centre, Shopping and Toilets.
  • Level 4 - South John Street and Shopping.

You are on Lift (Shops - Restaurants - Cinema). Skip to the next section.

Lift (Shops - Restaurants - Cinema)

• There is a lift for public use.
• The lift is located in the corner of the main car park.
• The lift is clearly visible from the entrance.
• The lift is approximately 3m (3yd 10in) from the car park entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2, 3, 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

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• Comments View
  • Level 1 - Car Park.
  • Level 2 - Car Park.
  • Level 3 - Information Centre, Shopping and Toilets.
  • Level 5 - Chavasse Park, Terrace Dining and Cinema.

You are on Lift (South John Street - Ground and Upper to Terrace and Chavasse Park). Skip to the next section.

Lift (South John Street - Ground and Upper to Terrace and Chavasse Park)

• There is a lift for public use.
• The lift is located on South John Street - Ground and Lower, near the Lord Street end of Liverpool ONE.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 90m (98yd 1ft) from the Lord Street - South John Street Entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 3, 4, 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on External Area(s) (Liverpool One - Ground Level - South John Street / Wall Street). Skip to the next section.

External Area(s) (Liverpool One - Ground Level - South John Street / Wall Street)

• Digital wayfinders are not available.
• Information posts are provided to aid wayfinding.
• This external area is partially covered.
• The type of flooring in this area is stone/concrete paving.
• The following types of seating can be found in this area; wooden benches.
• There is good colour contrast between the walls and floor in the majority of corridors/walkways.
• Background music is not played in this area.
• There is step free access in this area.

You are on Escalator(s) (South John Street / Wall Street to Upper Level). Skip to the next section.

Escalator(s) (South John Street / Wall Street to Upper Level)

• Wayfinding signage is not provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are South John Street / Wall Street to Upper Level South John Street.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Escalator(s) (South John Street - Ground Level to Upper Level). Skip to the next section.

Escalator(s) (South John Street - Ground Level to Upper Level)

• Wayfinding signage is not provided for escalators.
• The escalators only go up.
• The floors which are accessible by escalator(s) are South John Street - Ground Level to Upper Level.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Step(s) (South John Street - Ground Level to Upper Level). Skip to the next section.

Step(s) (South John Street - Ground Level to Upper Level)

• There is a/are step(s) located towards the centre of South John Street.
• The step(s) is/are used to access the ground level and upper level of South John Street.
• There is/are 15+ step(s).
• The step(s) is/are not clearly marked.
• The step(s) has/have tactile paving at the top and bottom.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a second lower handrail.

You are on Step(s) (South John Street / Wall Street - Ground Level to Upper Level). Skip to the next section.

Step(s) (South John Street / Wall Street - Ground Level to Upper Level)

• There is a/are step(s) located between Lord Street / Upper Level and Wall Street / Ground Level.
• The step(s) is/are used to access the ground level and upper level of South John Street.
• There is/are 15+ step(s).
• The step(s) is/are not clearly marked.
• The step(s) has/have tactile paving at the top and bottom.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

You are on Outside Access (Toilet Block - Wall Street). Skip to the next section.

Outside Access (Toilet Block - Wall Street)

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• Entrance View
  • This information is for the entrance located on Wall Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Toilets'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 103cm.
  • There are security barriers at this entrance.
  • The minimum width between the security barriers is 92cm.
  • There is a member of staff available for assistance at this entrance.

You are on Changing Places (Toilet Block - Wall Street). Skip to the next section.

Changing Places (Toilet Block - Wall Street)

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• Location and Access View
  • The facility is located ahead and to the right after you enter the toilet block.
  • The facility is approximately 15m (16yd 1ft) from the toilet block entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do not need a key for the facility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The door has a horizontal grab rail.
  • The width of the door is 86cm (2ft 10in).
  • The dimensions of the facility are 350cm x 214cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 78cm.
  • The transfer space on the left as you face the toilet is 227cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 51cm (1ft 8in).
  • There is a sensor flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 102cm.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers the changing bench and the toilet.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head cannot be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 76cm.
  • The wash basin tap type is sensor.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 95cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 142cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 85cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are moderate to good.
• Comments View
  • There is a flip down baby change 89cm high within this facility.

You are on Accessible Toilet(s) (Toilet Block - Wall Street - Female Toilets - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Toilet Block - Wall Street - Female Toilets - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the female toilets.
  • This accessible toilet is approximately 23m (25yd 6in) from the toilet block entrance.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 166cm (4ft 11in x 5ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 93cm (3ft 1in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
  • The contrast between the walls and floor is good.
  • There is not an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 93cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 106cm (3ft 6in).
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 91cm.
• Comments View
  • There is a similar toilet next door which was out of service at time of survey (September 2021).

You are on Accessible Toilet(s) (Toilet Block - Wall Street - Male Toilets - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Toilet Block - Wall Street - Male Toilets - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within the male toilets.
  • This accessible toilet is approximately 26m (28yd 1ft) from the toilet block entrance.
  • There is step-free access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 150cm (4ft 11in x 4ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 91cm (2ft 12in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
  • The contrast between the walls and floor is good.
  • There is not an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 106cm (3ft 6in).
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 90cm.
• Comments View
  • There is a similar facility next door with a right hand transfer space (photographs 7 and 8).
• Comments View
  • There is a similar facility next door with a right hand transfer space (photographs 7 and 8).

You are on Accessible Toilet(s) (Toilet Block - Wall Street - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Toilet Block - Wall Street - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located ahead and to the right after you enter the toilet block entrance.
  • This accessible toilet is approximately 11m (12yd 1in) from the toilet block entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from an attendant.
  • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 170cm x 220cm (5ft 7in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 101cm (3ft 4in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 71cm.
  • The shelf is not located where it is reachable.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 87cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 86cm (2ft 10in).
  • The contrast between the hand dryer and the wall is good.
• Comments View
  • There is a similar facility opposite, with left-hand transfer. This was 'out of service' at time of survey (September 2021).
• Comments View
  • There is a similar facility opposite, with left-hand transfer. This was 'out of service' at time of survey (September 2021).

You are on Standard Toilet(s) (Toilet Block - Wall Street). Skip to the next section.

Standard Toilet(s) (Toilet Block - Wall Street)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located at the rear of the toilet block.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 20m from the toilet block entrance.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The height of the lowered wash basin is 71cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

You are on Parent and Baby Room (Toilet Block - Wall Street). Skip to the next section.

Parent and Baby Room (Toilet Block - Wall Street)

• There is a parent and baby room for public use.
• The parent and baby room is located ahead and to the right as you enter the toilet block.
• The parent and baby room is approximately 17m from the toilet block entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 90cm (2ft 11in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 90cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Related Access Guides (Liverpool ONE). Skip to the next section.

Related Access Guides (Liverpool ONE)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Liverpool ONE - Ground Level - Paradise Street / College Lane / Peter's Place link (new tab) - click here
• Liverpool ONE - Upper Level - South John Street link (new tab) - click here
• Liverpool ONE - Terrace and Chavasse Park link (new tab) - click here