You are on Introduction - Liverpool ONE. Skip to the next section.

Introduction - Liverpool ONE

• Liverpool ONE is a shopping / leisure complex covering 42 acres in the centre of Liverpool.
• There are over 170 shops, bars and restaurants, plus an 18 screen cinema and indoor adventure golf course.

You are on Getting Help and Assistance (Liverpool ONE). Skip to the next section.

Getting Help and Assistance (Liverpool ONE)

• Security Officers and Cleaning Operatives receive Autism Awareness training.
• There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• A place of safety is located at the Information and Tourist Centre.
• Some individual shops / stores offer the Quiet Shopping experience.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

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• Comments View
  • Shopmobility provide mobility aids, however, they are closed at present.

You are on Getting Here (Liverpool ONE). Skip to the next section.

Getting Here (Liverpool ONE)

• Liverpool ONE is located in the heart of the city centre.
  You can enter Liverpool via the M53, M57, M58 and M62, and then follow the signs to the city centre and the Albert Dock.
  There is directional signage to the shopping centre on most major roads approaching Liverpool ONE.
  If you are using a Sat Nav, please use postcode L1 8LT for directions to Q-Park Liverpool ONE car park.
• Liverpool ONE has three car parks available for access to the shopping centre.
  All three car parks are open 24 hours a day, seven days a week.
  Parking charges apply to all visitors including Blue Badge holders.
  Q-Park Liverpool ONE is the main car park for the shopping centre. There are 1900 car parking spaces and 46 Blue Badge bays.
  Hanover Street car park has 554 parking spaces and 29 Blue Badge bays.
  John Lewis car park has 581 parking spaces and 26 Blue Badge bays, with a dedicated pedestrian bridge directly into the John Lewis Department Store at Liverpool ONE.
• For more information on getting to Liverpool ONE please click here (opens new tab).
• For more information on travelling by road please click here (opens new tab).
• There is a bus stop within 150 metres of the shopping centre.
• Liverpool ONE bus station is located in Canning Place with multiple bus services and destinations available.
  The bus station has 10 bays, with real time departure boards, and is also the stop for National Express coach services.
• For more information on travelling by bus please click here (opens new tab).
• For more information on National Express Liverpool ONE Bus Station please click here (opens new tab).
• The nearest railway station is James Street.
• James Street Station is a short 5 minute walk away. It has a regular schedule of trains to Liverpool from the Wirral. This includes direct links to West Kirby, Chester, Ellesmere Port and New Brighton, with many other stops along the way.
  Liverpool Central is just under 10 minutes away from Liverpool ONE; this station has links to Southport, Ormskirk, Hunts Cross and Liverpool South Parkway (for airport links).
  These trains also call at Moorfields Station which is a short 10 minute walk from Liverpool ONE.
• For more information on James Street Station facilities and train times please click here (opens new tab).
• For more information on travelling by train please click here (opens new tab).
• For more information on James Street Station facilities and train times please click here (opens new tab).

You are on Related Access Guides (Liverpool ONE Parking). Skip to the next section.

Related Access Guides (Liverpool ONE Parking)

• Liverpool ONE - Q Park - Main Car Park link (new tab) - click here
• Liverpool ONE - John Lewis Car Park link (new tab) - click here
• Liverpool ONE - Hanover Street Car Park link (new tab) - click here

You are on Access Point (Lord Street to South John Street). Skip to the next section.

Access Point (Lord Street to South John Street)

• This information is for the access point located leading from Lord Street to South John Street - Upper Level.
• This access point gives access to South John Street - Upper Level.
• The access point is not clearly signed.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 140cm.

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• Access Point View
  • The bollards do have an identification band to aid visually impaired people.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Lift (Car Park - South John Street). Skip to the next section.

Lift (Car Park - South John Street)

• There is a lift for public use.
• The lift is located in the lift lobby, towards the centre of the car park.
• The lift is clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the car park entrance.
• There are 3 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2 3, 4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

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• Comments View
  • Level 1 - Car Park.
  • Level 2 - Car Park.
  • Level 3 - Car Park.
  • Level 4 - Car Park, South John Street and Shopping.

You are on Lift (Car Park - South John Street / Custom House Place). Skip to the next section.

Lift (Car Park - South John Street / Custom House Place)

• There is a lift for public use.
• The lift is located to the right as you enter the lift lobby.
• The lift is clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the car park entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2, 3, 4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

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• Comments View
  • Level 1 - Car Park.
  • Level 2 - Car Park.
  • Level 3 - Information Centre, Shopping and Toilets.
  • Level 4 - South John Street and Shopping.

You are on Lift (South John Street to Terrace and Chavasse Park). Skip to the next section.

Lift (South John Street to Terrace and Chavasse Park)

• There is a lift for public use.
• The lift is located at the Lord Street end of South John Street.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 80m (87yd 1ft) from the Lord Street - South John Street Entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 4, 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • Level 4 - South John Street Upper.
  • Level 5 - Terrace and Chavasse Park.

You are on Escalator(s) (South John Street / Wall Street to Upper Level). Skip to the next section.

Escalator(s) (South John Street / Wall Street to Upper Level)

• Wayfinding signage is not provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are South John Street / Wall Street to Upper Level South John Street.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Escalator(s) (South John Street - Ground Level to Upper Level). Skip to the next section.

Escalator(s) (South John Street - Ground Level to Upper Level)

• Wayfinding signage is not provided for escalators.
• The escalators only go up.
• The floors which are accessible by escalator(s) are South John Street - Ground Level to Upper Level.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Escalator(s) (Upper South John Street to Terrace / Chavasse Park). Skip to the next section.

Escalator(s) (Upper South John Street to Terrace / Chavasse Park)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are 4 and 5.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.

You are on External Area(s) (South John Street - Upper Level). Skip to the next section.

External Area(s) (South John Street - Upper Level)

• Digital wayfinders are not available.
• Information posts are provided to aid wayfinding.
• This external area is partially covered.
• The type of flooring in this area is stone/concrete paving.
• There is good colour contrast between the walls and floor in the majority of corridors/walkways.
• Background music is not played in this area.
• There is step free access in this area.

You are on Step(s) (South John Street - Upper to Terrace, Chavasse Park and Cinema). Skip to the next section.

Step(s) (South John Street - Upper to Terrace, Chavasse Park and Cinema)

• There is a/are step(s) located next to the Q-Park Entrance on South John Street Upper.
• The step(s) is/are used to access South John Street Upper to Terrace, Chavasse Park and Cinema.
• There is/are 15+ step(s).
• The step(s) is/are not clearly marked.
• The step(s) has/have tactile paving at the top and bottom.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are not between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.

You are on Step(s) (South John Street - Upper to Terrace, Chavasse Park and Cinema). Skip to the next section.

Step(s) (South John Street - Upper to Terrace, Chavasse Park and Cinema)

• There is a/are step(s) located on the Upper Level of South John Street at the Lord Street end.
• The step(s) is/are used to access the Terrace, Chavasse Park and Cinema.
• There is/are 15+ step(s).
• The step(s) is/are not clearly marked.
• The step(s) has/have tactile paving at the top and bottom.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Liverpool ONE - Information and Tourist Centre link (new tab) - click here
• Liverpool ONE - Ground Level - South John Street / Wall Street link (new tab) - click here
• Liverpool ONE - Ground Level - Paradise Street / College Lane / Peter's Lane link (new tab) - click here
• Liverpool ONE - Terrace and Chavasse Park link (new tab) - click here
• Liverpool ONE - Toilets link (new tab) - click here