You are on Introduction - Liverpool ONE. Skip to the next section.

Introduction - Liverpool ONE

• Liverpool ONE is a shopping / leisure complex covering 42 acres in the centre of Liverpool.
• There are over 170 shops, bars and restaurants, plus an 18 screen cinema and indoor adventure golf course.

You are on Getting Help and Assistance (Liverpool ONE). Skip to the next section.

Getting Help and Assistance (Liverpool ONE)

• Security Officers and Cleaning Operatives receive Autism Awareness training.
• There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• A place of safety is located at the Information and Tourist Centre.
• Some individual shops / stores offer the Quiet Shopping experience.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

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• Comments View
  • Shopmobility provide mobility aids, however, they are closed at present.

You are on Getting Here (Liverpool ONE). Skip to the next section.

Getting Here (Liverpool ONE)

• Liverpool ONE is located in the heart of the city centre.
  You can enter Liverpool via the M53, M57, M58 and M62, and then follow the signs to the city centre and the Albert Dock.
  There is directional signage to the shopping centre on most major roads approaching Liverpool ONE.
  If you are using a Sat Nav, please use postcode L1 8LT for directions to Q-Park Liverpool ONE car park.
• Liverpool ONE has three car parks available for access to the shopping centre.
  All three car parks are open 24 hours a day, seven days a week.
  Parking charges apply to all visitors including Blue Badge holders.
  Q-Park Liverpool ONE is the main car park for the shopping centre. There are 1900 car parking spaces and 46 Blue Badge bays.
  Hanover Street car park has 554 parking spaces and 29 Blue Badge bays.
  John Lewis car park has 581 parking spaces and 26 Blue Badge bays, with a dedicated pedestrian bridge directly into the John Lewis Department Store at Liverpool ONE.
• For more information on getting to Liverpool ONE please click here (opens new tab).
• For more information on travelling by road please click here (opens new tab).
• There is a bus stop within 150 metres of the shopping centre.
• Liverpool ONE bus station is located in Canning Place with multiple bus services and destinations available.
  The bus station has 10 bays, with real time departure boards, and is also the stop for National Express coach services.
• For more information on travelling by bus please click here (opens new tab).
• For more information on National Express Liverpool ONE Bus Station please click here (opens new tab).
• The nearest railway station is James Street.
• James Street Station is a short 5 minute walk away. It has a regular schedule of trains to Liverpool from the Wirral. This includes direct links to West Kirby, Chester, Ellesmere Port and New Brighton, with many other stops along the way.
  Liverpool Central is just under 10 minutes away from Liverpool ONE; this station has links to Southport, Ormskirk, Hunts Cross and Liverpool South Parkway (for airport links).
  These trains also call at Moorfields Station which is a short 10 minute walk from Liverpool ONE.
• For more information on James Street Station facilities and train times please click here (opens new tab).
• For more information on travelling by train please click here (opens new tab).
• For more information on James Street Station facilities and train times please click here (opens new tab).

You are on Related Access Guides (Liverpool ONE Parking). Skip to the next section.

Related Access Guides (Liverpool ONE Parking)

• Liverpool ONE - Q Park - Main Car Park link (new tab) - click here
• Liverpool ONE - John Lewis Car Park link (new tab) - click here
• Liverpool ONE - Hanover Street Car Park link (new tab) - click here

You are on Access Point (Law Courts to Chavasse Park and Terrace). Skip to the next section.

Access Point (Law Courts to Chavasse Park and Terrace)

• This information is for the access point located adjacent to the Law Courts on Derby Square.
• This access point gives access to Chavasse Park and Terrace.
• The access point is not clearly signed.
• There is ramped/sloped access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 100cm.

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• Access Point View
  • The bollards do not have an identification band to aid visually impaired people.
• Ramp/Slope View
  • The ramp/slope is located in front of and beyond the access point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.

You are on Lift (Shops - Restaurants - Cinema). Skip to the next section.

Lift (Shops - Restaurants - Cinema)

• There is a lift for public use.
• The lift is located in the corner of the main car park.
• The lift is clearly visible from the entrance.
• The lift is approximately 3m (3yd 10in) from the car park entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2, 3, 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

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• Comments View
  • Level 1 - Car Park.
  • Level 2 - Car Park.
  • Level 3 - Information Centre, Shopping and Toilets.
  • Level 5 - Chavasse Park, Terrace Dining and Cinema.

You are on Lift (South John Street - Ground and Upper to Terrace and Chavasse Park). Skip to the next section.

Lift (South John Street - Ground and Upper to Terrace and Chavasse Park)

• There is a lift for public use.
• The lift is located on South John Street - Ground and Lower, near the Lord Street end of Liverpool ONE.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 90m (98yd 1ft) from the Lord Street - South John Street Entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 3, 4, 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (South John Street to Terrace and Chavasse Park). Skip to the next section.

Lift (South John Street to Terrace and Chavasse Park)

• There is a lift for public use.
• The lift is located at the Lord Street end of South John Street.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 80m (87yd 1ft) from the Lord Street - South John Street Entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 4, 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • Level 4 - South John Street Upper.
  • Level 5 - Terrace and Chavasse Park.

You are on Step(s) (Custom House Place to Terrace / Chavasse Park). Skip to the next section.

Step(s) (Custom House Place to Terrace / Chavasse Park)

• There is a/are step(s) located at Custom House Place.
• The step(s) is/are used to access the Terrace / Chavasse Park.
• There is/are 15+ step(s).
• The step(s) is/are not clearly marked.
• The step(s) has/have tactile paving at the top and bottom.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

You are on Step(s) (South John Street - Upper to Terrace, Chavasse Park and Cinema). Skip to the next section.

Step(s) (South John Street - Upper to Terrace, Chavasse Park and Cinema)

• There is a/are step(s) located next to the Q-Park Entrance on South John Street Upper.
• The step(s) is/are used to access South John Street Upper to Terrace, Chavasse Park and Cinema.
• There is/are 15+ step(s).
• The step(s) is/are not clearly marked.
• The step(s) has/have tactile paving at the top and bottom.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are not between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.

You are on Step(s) (South John Street - Upper to Terrace, Chavasse Park and Cinema). Skip to the next section.

Step(s) (South John Street - Upper to Terrace, Chavasse Park and Cinema)

• There is a/are step(s) located on the Upper Level of South John Street at the Lord Street end.
• The step(s) is/are used to access the Terrace, Chavasse Park and Cinema.
• There is/are 15+ step(s).
• The step(s) is/are not clearly marked.
• The step(s) has/have tactile paving at the top and bottom.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

You are on Escalator(s) (Upper South John Street to Terrace / Chavasse Park). Skip to the next section.

Escalator(s) (Upper South John Street to Terrace / Chavasse Park)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are 4 and 5.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.

You are on External Area(s) (Terrace and Chavasse Park). Skip to the next section.

External Area(s) (Terrace and Chavasse Park)

• Digital wayfinders are not available.
• Information posts are provided to aid wayfinding.
• This external area is not covered.
• The type of flooring in this area is stone/concrete paving.
• The following types of seating can be found in this area; stone seating.
• There are some centrally located kiosks or shops along walkways in this area.
• There is good colour contrast between the walls and floor in the majority of corridors/walkways.
• Background music is not played in this area.
• There is not step free access in this area.
• There is step-free access throughout the majority of Chavasse Park.
• There is a slight ramp at the entrance to Chavasse Park from the Law Courts, and slight ramps leading up to the Terrace dining area and cinema.
• There are several steps leading up to the Terrace and cinema. All of these steps are overcome by using the ramps.
• There are two lifts available that go up to Chavasse Park, and another lift within the cinema from all levels.

You are on Step(s) (Chavasse Garden towards Terrace and Cinema). Skip to the next section.

Step(s) (Chavasse Garden towards Terrace and Cinema)

• There is a/are step(s) located in the central garden area, leading towards the Terrace dining and cinema.
• The step(s) is/are used to access the Terrace dining and cinema.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 12cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.

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• Comments View
  • The sloped walkway has a very easy incline.

You are on Level Change (Terrace Dining and Cinema). Skip to the next section.

Level Change (Terrace Dining and Cinema)

• There is a ramp/slope located to the left and right of the steps leading up to the Terrace dining area and cinema.
• The ramp/slope is used to access the Terrace dining area and cinema.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).
• There is a/are step(s) located leading up to the Terrace dining area and cinema.
• The step(s) is/are used to access the Terrace dining area and cinema.
• There is/are 6 step(s).
• The step(s) is/are not clearly marked.
• The step(s) has/have tactile paving at the top and bottom.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.

You are on Related Access Guides (Liverpool ONE). Skip to the next section.

Related Access Guides (Liverpool ONE)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Liverpool ONE - Information and Tourist Centre link (new tab) - click here
• Liverpool ONE - Ground Level - South John Street / Wall Street link (new tab) - click here
• Liverpool ONE - Ground Level - Paradise Street / College Lane / Peter's Place link (new tab) - click here
• Liverpool ONE - Upper Level - South John Street link (new tab) - click here
• Liverpool ONE - Toilets link (new tab) - click here