You are on Introduction - Liverpool ONE. Skip to the next section.

Introduction - Liverpool ONE

• Liverpool ONE is a shopping / leisure complex covering 42 acres in the centre of Liverpool.
• There are over 170 shops, bars and restaurants, plus an 18 screen cinema and indoor adventure golf course.

You are on Getting Help and Assistance (Liverpool ONE). Skip to the next section.

Getting Help and Assistance (Liverpool ONE)

• Security Officers and Cleaning Operatives receive Autism Awareness training.
• There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• A place of safety is located at the Information and Tourist Centre.
• Some individual shops / stores offer the Quiet Shopping experience.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

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• Comments View
  • Shopmobility provide mobility aids, however, they are closed at present.

You are on Getting Here (Liverpool ONE). Skip to the next section.

Getting Here (Liverpool ONE)

• Liverpool ONE is located in the heart of the city centre.
  You can enter Liverpool via the M53, M57, M58 and M62, and then follow the signs to the city centre and the Albert Dock.
  There is directional signage to the shopping centre on most major roads approaching Liverpool ONE.
  If you are using a Sat Nav, please use postcode L1 8LT for directions to Q-Park Liverpool ONE car park.
• Liverpool ONE has three car parks available for access to the shopping centre.
  All three car parks are open 24 hours a day, seven days a week.
  Parking charges apply to all visitors including Blue Badge holders.
  Q-Park Liverpool ONE is the main car park for the shopping centre. There are 1900 car parking spaces and 46 Blue Badge bays.
  Hanover Street car park has 554 parking spaces and 29 Blue Badge bays.
  John Lewis car park has 581 parking spaces and 26 Blue Badge bays, with a dedicated pedestrian bridge directly into the John Lewis Department Store at Liverpool ONE.
• For more information on getting to Liverpool ONE please click here (opens new tab).
• For more information on travelling by road please click here (opens new tab).
• There is a bus stop within 150 metres of the shopping centre.
• Liverpool ONE bus station is located in Canning Place with multiple bus services and destinations available.
  The bus station has 10 bays, with real time departure boards, and is also the stop for National Express coach services.
• For more information on travelling by bus please click here (opens new tab).
• For more information on National Express Liverpool ONE Bus Station please click here (opens new tab).
• The nearest railway station is James Street.
• James Street Station is a short 5 minute walk away. It has a regular schedule of trains to Liverpool from the Wirral. This includes direct links to West Kirby, Chester, Ellesmere Port and New Brighton, with many other stops along the way.
  Liverpool Central is just under 10 minutes away from Liverpool ONE; this station has links to Southport, Ormskirk, Hunts Cross and Liverpool South Parkway (for airport links).
  These trains also call at Moorfields Station which is a short 10 minute walk from Liverpool ONE.
• For more information on James Street Station facilities and train times please click here (opens new tab).
• For more information on travelling by train please click here (opens new tab).
• For more information on James Street Station facilities and train times please click here (opens new tab).

You are on Multi-Storey Car Park (Q Park - Main Car Park). Skip to the next section.

Multi-Storey Car Park (Q Park - Main Car Park)

• The shopping centre does have its own parking facilities.
• The car park is located on Strand Street.
• The car park type is multi-storey.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 210cm (6ft 11in).
• The car park does have a barrier control system.
• There is a touchscreen at the barrier.
• The car park surface is concrete.
• There is a/are Blue Badge parking bay(s) available.
• The designated Blue Badge parking bays are located on levels 1, 2 and 3 of the car park.
• There is a total of 1900 parking bays in the car park of which 81 are designated for the use of Blue Badge holders.
• There are parking charges for the car park.
• Parking is not free for Blue Badge holders.
• To see the parking charges please click here (opens new tab).
• Payment machines are located close to the exits into the shopping centre.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• There is not a/are not clearly marked drop-off point(s).

You are on Multi-Storey Designated Parking Level (Level 1). Skip to the next section.

Multi-Storey Designated Parking Level (Level 1)

• There is/are 10 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked and signposted.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 310cm x 570cm (10ft 2in x 18ft 8in).
• There is not a 120cm marked zone around the Blue Badge parking bay(s).

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• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 12 designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the exit into the shopping centre.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The pedestrian exit on this level gives access to the lift lobby, escalators and stairs.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
  • The pedestrian exit is clearly visible from the car park.
  • There are some marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is concrete.
  • The nearest designated Blue Badge parking bay is approximately 12m from the lift lobby.
  • Digital wayfinders are not available.

You are on Multi-Storey Designated Parking Level (Level 2). Skip to the next section.

Multi-Storey Designated Parking Level (Level 2)

• There is/are 16 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked and signposted.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 310cm x 570cm (10ft 2in x 18ft 8in).
• There is not a 120cm marked zone around the Blue Badge parking bay(s).

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• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 16 designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the exit into the shopping centre.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The pedestrian exit on this level gives access to the lift lobby, escalators and stairs.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
  • The pedestrian exit is clearly visible from the car park.
  • There are some marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is concrete.
  • The nearest designated Blue Badge parking bay is approximately 14m from the lift lobby.
  • Digital wayfinders are not available.

You are on Multi-Storey Designated Parking Level (Level 3). Skip to the next section.

Multi-Storey Designated Parking Level (Level 3)

• There is/are 20 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked and signposted.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 570cm (12ft 2in x 18ft 8in).
• There is not a 120cm marked zone around the Blue Badge parking bay(s).

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• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 17 designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the exit into the shopping centre.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The pedestrian exit on this level gives access to the lift lobby, escalators and stairs.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
  • The pedestrian exit is clearly visible from the car park.
  • There are not marked walkways on this level to make routes safer for pedestrians.
  • There is wayfinding signage to show the route to the pedestrian exit.
  • The surface on the approach to the pedestrian exit is concrete.
  • The nearest designated Blue Badge parking bay is approximately 8m from the lift lobby entrance.
  • Digital wayfinders are not available.
• Comments View
  • There is signage for the Parent & Child bays, but the floor markings
  • is the Blue Badge symbol (photograph 4).

You are on Counter (Car Parking Information / Payment Counter - Level 3). Skip to the next section.

Counter (Car Parking Information / Payment Counter - Level 3)

• The counter is located on level 3.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is 90cm .
• There is not sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• There is not a hearing assistance system at the counter.
• The type of flooring in this area is concrete.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The stairs are located within the central lift lobby area of the car park.
• The floors which are accessible by stairs are 1, 2, 3, 4.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Lift (Car Park - South John Street). Skip to the next section.

Lift (Car Park - South John Street)

• There is a lift for public use.
• The lift is located in the lift lobby, towards the centre of the car park.
• The lift is clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the car park entrance.
• There are 3 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2 3, 4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

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• Comments View
  • Level 1 - Car Park.
  • Level 2 - Car Park.
  • Level 3 - Car Park.
  • Level 4 - Car Park, South John Street and Shopping.

You are on Lift (Car Park - South John Street / Custom House Place). Skip to the next section.

Lift (Car Park - South John Street / Custom House Place)

• There is a lift for public use.
• The lift is located to the right as you enter the lift lobby.
• The lift is clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the car park entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2, 3, 4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

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• Comments View
  • Level 1 - Car Park.
  • Level 2 - Car Park.
  • Level 3 - Information Centre, Shopping and Toilets.
  • Level 4 - South John Street and Shopping.

You are on Lift (Shops - Restaurants - Cinema). Skip to the next section.

Lift (Shops - Restaurants - Cinema)

• There is a lift for public use.
• The lift is located in the corner of the main car park.
• The lift is clearly visible from the entrance.
• The lift is approximately 3m (3yd 10in) from the car park entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2, 3, 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

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• Comments View
  • Level 1 - Car Park.
  • Level 2 - Car Park.
  • Level 3 - Information Centre, Shopping and Toilets.
  • Level 5 - Chavasse Park, Terrace Dining and Cinema.

You are on Escalator(s) (Car Park - South John Street - Custom House Place). Skip to the next section.

Escalator(s) (Car Park - South John Street - Custom House Place)

• Wayfinding signage is not provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are 1, 2, 3, 4, 5.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Related Access Guides (Liverpool ONE). Skip to the next section.

Related Access Guides (Liverpool ONE)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Liverpool ONE - Information and Tourist Centre link (new tab) - click here
• Liverpool ONE - Ground Level - South John Street / Wall Street link (new tab) - click here
• Liverpool ONE - Ground Level - Paradise Street / College Lane / Peter's Place link (new tab) - click here
• Liverpool ONE - Upper Level - South John Street link (new tab) - click here
• Liverpool ONE - Terrace and Chavasse Park link (new tab) - click here
• Liverpool ONE - Toilets link (new tab) - click here