You are on Platforms (1-7). Skip to the next section.

Platforms (1-7)

• The platform is flat throughout its length.

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• Platform Information View
  • Access to the train is via: portable ramp.
  • There are tactile markings along the platform edge, throughout its length.
  • The edge of the platform is clearly marked.
  • There are digital display(s) for train times on this platform.
  • Signage on this platform includes; directional to other platforms, directional to lifts and directional to way out.
  • Announcements on this platform are audio and visual.
  • A member of staff is available to provide assistance.
  • There are some sheltered areas on the platform(s).
  • There is fixed bench seating with armrests on this platform.
  • The height of the seating is 46cm.
  • The width of the majority of seats is 56cm.
  • Perch seating is available on this platform.
  • There are hearing loops fitted to the platforms.
  • There is step-free access from the platform(s), via lift, to the exit concourse.

You are on Toilet with Adaptations (Platform 1 and 2 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Platform 1 and 2 - Right Hand Transfer)

• This toilet is located at the north end (London end) of Platform 1 and 2.
• There is step-free level access into the toilet.
• There is Braille, tactile, pictorial and written text signage on or near the door.
• The door to enter opens outwards and has a high colour contrast with the surrounding walls.
• The width of the toilet door opening is 95cm.
• Internally the door has a high colour contrast.
• There is a grab rail on the internal door with a high colour contrast.
• The dimensions of the cubicle are 224cm x 185cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 130cm (from the side of the toilet pan to the wall).
• There is a spatula flush on the transfer side.
• There is a horizontal grab rail on the non transfer side.
• The horizontal grab rail has a low colour contrast with the surrounding walls.
• There is a vertical grab rail on the transfer side.
• The vertical grab rail has a low colour contrast with the surrounding walls.
• There is a dropdown rail on the transfer side.
• The dropdown rail has a low colour contrast with the surrounding walls.
• The toilet seat is 47cm from the floor.
• The toilet seat has a low colour contrast.
• The toilet does not have a padded backrest.
• There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
• The toilet roll holder has a low colour contrast.
• The toilet roll holder is 91cm from the floor.
• The wash basin and taps can be reached when seated on the toilet.
• The wash basin is 72cm from the floor.
• The wash basin tap type is lever mixer.
• The vertical grab rails are on both sides of the wash basin.
• The vertical grab rails have a low colour contrast with the surrounding walls.
• There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
• The soap dispenser has a low colour contrast.
• The soap dispenser is 90cm from the floor.
• There is not a towel dispenser.
• There is a wall mounted hand dryer.
• The hand dryer has a low colour contrast.
• The hand dryer is 100cm from the floor.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a full length mirror.
• There is an unobstructed shelf.
• The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
• The cubicle has a sanitary bin.
• There are no coat hooks.
• There is a high colour contrast between the walls and floor.
• Lighting levels are moderate to good.

You are on Parent and Baby Room / Baby Feeding Room (Platform 1 and 2). Skip to the next section.

Parent and Baby Room / Baby Feeding Room (Platform 1 and 2)

• There is step-free level access into the room.
• The door to enter opens outwards and has a high colour contrast with the surrounding walls.
• The width of the door opening is 95cm.
• Internally the door has a high colour contrast.
• The baby change facility when in use is at a height of 95cm from the floor.
• The wash basin tap type is lever mixer.
• There are no seats available in this room.
• There is not a toilet in the parent and baby room.
• The room has a waste bin .

You are on Stairs (Platforms to Concourse). Skip to the next section.

Stairs (Platforms to Concourse)

• The floors which are accessible by stairs are Platforms to Concourse.
• There are more than 20 steps, which are clearly marked, with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• Steps are split with a resting area.
• The height of the highest step is 16cm.
• Lighting levels are moderate to good.

You are on Escalator (Platforms to Concourse). Skip to the next section.

Escalator (Platforms to Concourse)

• The escalator is located along the platform.
• The floors which are accessible by escalator are Platforms to Concourse.
• The escalator only goes up.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalator are clearly marked.
• Lighting levels are moderate to good.

You are on Lift (Platforms to Concourse). Skip to the next section.

Lift (Platforms to Concourse)

• The lift is located along the Platform.
• The floors which are accessible by the lift surveyed are Platforms 5-6-7 to Concourse.
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door has a high contrast.
• The external lift control buttons have tactile markings, Braille markings and a high colour contrast.
• All of the external lift controls are at the recommended height (between 90cm - 120cm).
• The lift door opening width is 160cm.
• The internal dimensions of the lift are 205cm x 290cm.
• The internal lift control buttons have tactile markings and a high colour contrast.
• All of the internal lift controls are at the recommended height (between 90cm - 120cm).
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels are moderate to good.
• There are other lifts which vary in size at the same location.
• There are similar lifts to and from all platforms for both concourses.

You are on Concourse. Skip to the next section.

Concourse

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• Access View
  • There is step-free access to the concourse, via lift, from Platforms 1-7.
• Maps and Signage View
  • There are digital display(s) for train times in this concourse area.
  • Wayfinding signage in this concourse area includes; directional to exits and directional to platforms.
  • Wayfinding signage is positioned; overhead, on walls and on posts.
• Seating Area(s) View
  • The seating areas are located throughout the concourse.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • There is space for an assistance dog to rest within the seating area.
  • There is are; fixed rows of individual seats with and without armrests.
  • The height of the seating is 52cm.
  • The width of the majority of seats is 56cm.
• Other Features and Facilities View
  • A member of staff is available to provide assistance.
  • Announcements in this concourse area are audio and visual.
  • The type of flooring in this area is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The colour contrast between the walls and floor in this concourse area is high.
  • The lighting levels are moderate to good.

You are on Ticket Barriers. Skip to the next section.

Ticket Barriers

• The width of the standard barriers is 65cm.
• The ticket slot heights for the standard barriers are 90cm (insert ticket) and 100cm (remove ticket).
• The contactless card reader height is 100cm for the standard barriers.
• The barcode scanner height is 80cm for the standard barriers.
• The width of the wider access barriers is 87cm.
• The barriers have ramped thresholds.
• The ticket slot heights for the wider access barriers are 90cm (insert ticket) and 100cm (remove ticket).
• The contactless card reader height is 100cm for the wider access barriers.
• The barcode scanner height is 80cm for the wider barriers.
• Staff are available to provide assistance at the barriers.

You are on Exit (Station to Gatwick Airport). Skip to the next section.

Exit (Station to Gatwick Airport)

• This exit is located after the ticket barriers.
• There is step-free level access at the exit.
• There are double automatic doors which opens away from you.
• The width of the opening is 140cm.

You are on Related Access Guides (Gatwick Airport). Skip to the next section.

Related Access Guides (Gatwick Airport)

• South Terminal - Departures Check In link (new tab) - click here.
• South Terminal - Meeting Arriving Passengers link (new tab) - click here.
• North Terminal - Departures Check In - Level 1 - EasyJet link (new tab) - click here.
• North Terminal - Departures Check In - Level 2 link (new tab) - click here.
• North Terminal - Meeting Arriving Passengers link (new tab) - click here.