Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

London Gatwick Station – Departing

South Terminal, London Gatwick, Crawley, West Sussex, RH6 0NP

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is a fixed hearing assistance system.
  • There is seating available.
  • You can borrow or hire the following equipment: wheelchairs. It is highly recommended that these are booked in advance.
  • There is not a quiet space or reflection space.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • Water bowls for assistance dogs are not available.
  • There is not a designated assistance dog spending area.
  • Equipment available to borrow is that provided by the airport, and not necessarily by the rail station.

Related Access Guides (Gatwick Airport)

Entrance (Gatwick Airport)

  • This entrance is located at the rear of the arrivals area.
  • There is step-free level access at the entrance.
  • The entrance area is clearly signed.
  • There are double automatic doors which are permanently open.
  • The width of the opening is 236cm.
  • The doors have a high visual contrast.

Self-Service Ticket Machines (Main Machines)

  • Self-service ticket machines are available.
  • Self-service ticket machines are located to the right of the concourse.
  • The self-service ticket machines are clearly signposted.
  • There is a clear unobstructed route to the ticket machines.
  • The height range for the ticket machine controls and touch screen is 110cm to 127cm from floor level.
  • Low level self-service ticket machines are not available.
  • There is a level turning space (minimum 185cm x 210cm) in front of the self-service ticket machine(s).
  • There are members of staff located near to the machines to provide assistance. There are counters located near the machine, where staff can also assist.

Special Assistance

  • The passenger services counter is located to the left after you enter from the airport.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free level access to the counter.
  • If you require assistance in the airport for the rest of your journey, train station staff can arrange to collect you from this desk.
  • The counter is staffed.
  • The height of the counter is 96cm.
  • The lowered section of the counter is at a height of 81cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is no (or very little) background noise.
  • Some flooring is shiny.
  • Lighting levels are moderate to good.
  • There is a seating area located next to the desk, there is a higher seat available.

Self-Service Ticket Machines (New Machines)

  • Self-service ticket machines are available.
  • Self-service ticket machines are located to the right of the concouse.
  • The self-service ticket machines are clearly signposted.
  • The height range for the ticket machine controls and touch screen is 115cm to 140cm from floor level.
  • Low level self-service ticket machines are available.
  • The height range for the low level ticket machine controls and touch screen is 85cm to 105cm from floor level.
  • There is a level turning space (minimum 185cm x 210cm) in front of the self-service ticket machine(s).
  • There is a button on the touch screen to the lower the screen. The height of the button is 115cm. There are members of staff located near to the machines to provide assistance. There are counters located near the machine, where staff can also assist.

Concourse

  • Access View
    • There is step-free access to the concourse from Gatwick Airport Entrance.
  • Maps and Signage View
    • There are service update screens, digital display(s) for train times, service update boards and Network Rail passenger information screens in this concourse area.
    • Wayfinding signage in this concourse area includes; directional to lifts, directional to platforms, directional to self-service ticket machines and destinations by platform number.
    • Wayfinding signage is positioned; overhead, on walls and on posts.
    • There is Braille and tactile wayfinding signage located on the walls, at a lower level.
  • Seating Area(s) View
    • The seating areas are located near the ticket machines and near the lifts to the platforms.
    • There is step-free access to the seating area.
    • There is sufficient space for a wheelchair user to use the seating area.
    • There is space for an assistance dog to rest within the seating area.
    • There is are; fixed rows of individual seats without armrests.
    • The height of the seating is 46cm.
    • The width of the majority of seats is 56cm.
    • Some of the seating has a raised seat for special assistance passengers, the height of these chairs are 52cm.
      The seating is located in a quieter area, away from the main flow of passengers.
  • Other Features and Facilities View
    • A member of staff is available to provide assistance.
    • There are no help points in this area (but staff are available to give assistance).
    • Announcements in this concourse area are audio and visual.
    • The main train departure screens are located opposite the self service machines.
    • The type of flooring in this area is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The colour contrast between the walls and floor in this concourse area is high.
    • The lighting levels are moderate to good.

Ticket Barriers

  • The width of the wider access barriers is 87cm.
  • The barriers have ramped thresholds.
  • The ticket slot heights for the wider access barriers are 90cm (insert ticket) and 100cm (remove ticket).
  • The contactless card reader height is 100cm for the wider access barriers.
  • The barcode scanner height is 80cm for the wider barriers.
  • Staff are available to provide assistance at the barriers.
  • All barriers are wider access barriers.

Stairs (Concourse to Platforms)

  • The floors which are accessible by stairs are Concourse to Platforms.
  • There are more than 20 steps, which are clearly marked, with handrails on both sides.
  • The handrail is easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • Steps are split with a resting area.
  • The height of the highest step is 16cm.
  • Lighting levels are moderate to good.

Escalator (Concourse to Platforms)

  • The floors which are accessible by escalator are Concourse to Platforms.
  • The escalator only goes down.
  • The escalator steps are clearly marked.
  • The foot (bottom) and head (top) of the escalator are clearly marked.
  • Lighting levels are moderate to good.

Lift (Concourse to Platforms)

  • The lift is located after the ticket barriers.
  • The floors which are accessible by the lift surveyed are Concourse to Platform 3 and 4.
  • The lift does have a recommended turning space (150cm x 150cm) in front of it.
  • The external lift control buttons have a high visual contrast, tactile markings and Braille markings.
  • All of the external lift controls are at the recommended height (between 90cm - 120cm).
  • The lift door opening width is 160cm.
  • The internal dimensions of the lift are 205cm x 316cm.
  • The internal lift control buttons have Braille markings, a high visual contrast and tactile markings.
  • All of the internal lift controls are at the recommended height (between 90cm - 120cm).
  • Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels are moderate to good.
  • There are other lifts which vary in size at the same location.
  • There are similar lifts to access all other platforms in both concourses.
    If required, alternative lifts are available which train station staff can direct you to.
    The dimensions may vary and the doors to exit the lift to Platform 6 are to the side.

Platforms (1-7)

  • There is step-free access to the platform(s), via lift, from the concourse.
  • The platform is flat throughout its length.
  • Platform Information View
    • Access to the train is via: portable ramp.
    • There are tactile markings along the platform edge, throughout its length.
    • The edge of the platform is clearly marked.
    • There are digital display(s) for train times on this platform.
    • Signage on this platform includes; directional to other platforms, directional to lifts and directional to way out.
    • Announcements on this platform are audio and visual.
    • A member of staff is available to provide assistance.
    • There are some sheltered areas on the platform(s).
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 46cm.
    • The width of the majority of seats is 56cm.
    • Perch seating is available on this platform.
    • There are hearing loops fitted to the platforms.

Toilet with Adaptations (Platform 1 and 2 - Right Hand Transfer)

  • This toilet is located at the north end (London end) of Platform 1 and 2.
  • There is step-free level access into the toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door to enter opens outwards and has a high visual contrast with the surrounding walls.
  • The width of the toilet door opening is 95cm.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the cubicle are 224cm x 185cm and it does not have a 150cm x 150cm turning space.
  • There is a lateral transfer space to the right of the seat but it is obstructed.
  • The lateral transfer space is 130cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a low visual contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast with the surrounding walls.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet does not have a padded backrest.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 91cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rails are on both sides of the wash basin.
  • The vertical grab rails have a low visual contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 90cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • There is a high visual contrast between the walls and floor.
  • Lighting levels are moderate to good.

Parent and Baby Room / Baby Feeding Room (Platform 1 and 2)

  • There is step-free level access into the room.
  • The door to enter opens outwards and has a high visual contrast with the surrounding walls.
  • The width of the door opening is 95cm.
  • Internally the door has a high visual contrast.
  • The baby change facility when in use is at a height of 95cm from the floor.
  • The wash basin tap type is lever mixer.
  • There are no seats available in this room.
  • There is not a toilet in the parent and baby room.
  • The room has a waste bin .