Access Guide

Search Access Guide

Getting Help and Assistance

Merry Hill - Your Visit please click here (new tab).
There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
British Sign Language interpreters cannot be provided on request.
Guest Services Associates do receive training in escorting visually impaired people.
An escorting service for visitors with visual impairment is available.
Visitors should ask for the service at the Customer Services desk on the Lower Mall.
The alternative formats documents can be provided in include; large print on request.
Alternative formats of the shopping centre map are available in large print.
There is not an assistance dog toilet or toileting area at the venue/nearby.
There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
There is a Welcome Room which is located on the Upper Mall by Next.
The venue does not offer a quiet shopping experience.
Water bowls for assistance dogs are not available.
There are mobility aids available.
The mobility aids available include wheelchairs, motorised wheelchairs, tri wheel walkers and mobility scooters.
To obtain mobility aids please contact Simplelife Mobility on the Upper Mall.

Merry Hill is located on the A4036, around three miles south-west of Dudley town centre, and is about 10 miles west of Birmingham city centre.
Merry Hill is easily accessible from the M5 and main routes from Birmingham.
For visitors using a sat nav please use the postcode; DY5 1QX.
There are 7 car parks located around the shopping centre; P1, P2 (surface and multi-storey), P3, P4, P5 (short stay only - maximum 4 hours), P6 (multi-storey) and P7.
For more information on getting here by car please click here (opens new tab).
There is a bus stop within 150 metres of the shopping centre.
There are bus services going into the shopping centre at the on-site bus stop, which is located near the Asda mall entrance P5.
There are almost 100 local and regional buses passing through the depot every hour.
For more information on Transport for West Midlands please click here (opens new tab).
For more information on getting here by bus please click here (opens new tab).
The nearest railway station is Cradley Heath.
There are frequent rail services to Cradley Heath Train Station from Birmingham, Worcester, West Bromwich and Stourbridge.
Cradley Heath Train Station is an 8 minute drive from the shopping centre.
For more information on National Rail please click here (opens new tab).