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Merry Hill - Lower Mall

Merry Hill Shopping Centre, Brierley Hill, West Midlands, DY5 1QX

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Access Guide

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Getting Help and Assistance

  • Merry Hill - Your Visit please click here (new tab).
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • British Sign Language interpreters cannot be provided on request.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • An escorting service for visitors with visual impairment is available.
    Visitors should ask for the service at the Customer Services desk on the Lower Mall.
  • The alternative formats documents can be provided in include; large print on request.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • There is a Welcome Room which is located on the Upper Mall by Next.
  • The venue does not offer a quiet shopping experience.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs, tri wheel walkers and mobility scooters.
  • To obtain mobility aids please contact Simplelife Mobility on the Upper Mall.

Getting Here

Related Access Guides (Car Parking and Entrances)

Internal Area(s) (Lower Mall)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • The type of flooring in this area is tiles and laminate.
  • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; wooden benches.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are good.
  • Background music is played in this area.
  • Background music is played within shops which is filtered into the walkways.
  • There is a children's play area which is located on the Lower Mall by the Perfume Shop.
  • There is step free access in this area.
  • There is a slope located between Nike and M&S.

Ramp(s) or Slope(s) (Lower Mall)

  • There is a ramp/slope located between Nike and M&S.
  • The ramp/slope is used to access part of the Lower Mall internal area.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

Guest Services Counter (Customer Services - Lower Mall)

  • The counter is located on the Lower Mall.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 105cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 72cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is a clear list of services at the counter.
  • Services provided here are: directions and information about the shopping centre.
    The purchase of gift cards.
    Hiring of children's fun buggies (children's pushchairs).
    An escorting service for visitors with visual impairment is available.
  • There is not a digital wayfinding touchscreen at the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • The type of flooring in this area is tiles.
  • There is not a waiting area close to the counter.

Toilet with Adaptations (Lower Mall - Next to JD Sports - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located next to JD Sports.
  • This accessible toilet is located to the left after entering the toilet area.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm (2ft 11in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is medium.
  • The dimensions of the accessible toilet are 198cm x 200cm (6ft 6in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 130cm (4ft 3in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side (on top of the cistern).
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 168cm from the floor.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 120cm.
  • The shelf is not located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 92cm (3ft).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 93cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 88cm (2ft 11in).
  • The contrast between the hand dryer and the wall is low.
  • Comments View
    • There are two similar accessible toilets, one with a left hand transfer space and one with a right hand transfer space.

Standard Toilet(s) (Lower Mall - Next to JD Sports)

  • Standard toilet facilities are available.
  • The nearest standard toilet(s) is/are located next to JD Sports.
  • The female and male toilets are located near to JD Sports.
  • There is step-free access into the toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The height of the wash basin(s) is 80cm.
  • The height of the lowered wash basin is 70cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

Parent and Baby Room (Lower Mall - Next to JD Sports)

  • There is a parent and baby room for public use.
  • The parent and baby room is located next to JD Sports.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is Braille, pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 79cm (2ft 7in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 79cm.
  • The wash basin tap type is sensor.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are low to moderate.

Lift (Opposite M&S - Lower Mall to Upper Mall)

  • There is a lift for public use.
  • The lift is located between M&S and H Samuel on Lower Mall.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower and Upper Malls.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 165cm x 193cm (5ft 5in x 6ft 4in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Lift (Opposite Black Sheep Coffee - Lower Mall to Upper Mall)

  • There is a lift for public use.
  • The lift is located opposite Black Sheep Coffee on Lower Mall.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower and Upper Malls.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 180cm x 203cm (5ft 11in x 6ft 8in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Lift (By Costa - Lower Mall to Upper Mall)

  • There is a lift for public use.
  • The lift is located by Costa on Lower Mall.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower and Upper Malls.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is low.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 106cm x 186cm (3ft 6in x 6ft 1in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Escalator(s) (Lower Mall to Upper Mall)

  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are Lower and Upper Malls.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
  • The other escalator area(s) is/are very similar/identical.

Other Floors (Lower Mall to Upper Mall)

  • Stairs can be used to access other floors.
  • The stairs are located between M&S and O2.
  • The floors which are accessible by stairs are Lower and Upper Malls.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Related Access Guides (Upper Mall, Retail Park, Management Suite and Simplelife Mobility)