You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Merry Hill - Your Visit please click here (new tab).
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
• British Sign Language interpreters cannot be provided on request.
• Guest Services Associates do receive training in escorting visually impaired people.
• An escorting service for visitors with visual impairment is available.
  Visitors should ask for the service at the Customer Services desk on the Lower Mall.
• The alternative formats documents can be provided in include; large print on request.
• Alternative formats of the shopping centre map are available in large print.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• There is a Welcome Room which is located on the Upper Mall by Next.
• The venue does not offer a quiet shopping experience.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include wheelchairs, motorised wheelchairs, tri wheel walkers and mobility scooters.
• To obtain mobility aids please contact Simplelife Mobility on the Upper Mall.

You are on Getting Here. Skip to the next section.

Getting Here

• Merry Hill is located on the A4036, around three miles south-west of Dudley town centre, and is about 10 miles west of Birmingham city centre.
  Merry Hill is easily accessible from the M5 and main routes from Birmingham.
  For visitors using a sat nav please use the postcode; DY5 1QX.
• There are 7 car parks located around the shopping centre; P1, P2 (surface and multi-storey), P3, P4, P5 (short stay only - maximum 4 hours), P6 (multi-storey) and P7.
• For more information on getting here by car please click here (opens new tab).
• There is a bus stop within 150 metres of the shopping centre.
• There are bus services going into the shopping centre at the on-site bus stop, which is located near the Asda mall entrance P5.
  There are almost 100 local and regional buses passing through the depot every hour.
• For more information on Transport for West Midlands please click here (opens new tab).
• For more information on getting here by bus please click here (opens new tab).
• The nearest railway station is Cradley Heath.
• There are frequent rail services to Cradley Heath Train Station from Birmingham, Worcester, West Bromwich and Stourbridge.
  Cradley Heath Train Station is an 8 minute drive from the shopping centre.
• For more information on National Rail please click here (opens new tab).

You are on Related Access Guides (Car Parking and Entrances). Skip to the next section.

Related Access Guides (Car Parking and Entrances)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Merry Hill P1 Car Park and Entrances link (new tab) - click here.
• Merry Hill P2 Car Park and Entrances link (new tab) - click here.
• Merry Hill P3 Car Park and Entrances link (new tab) - click here.
• Merry Hill P4 Car Park and Entrances link (new tab) - click here.
• Merry Hill P5 Car Park and Entrances link (new tab) - click here.
• Merry Hill P6 Car Park and Entrances link (new tab) - click here.
• Merry Hill P7 Car Park and Entrances link (new tab) - click here.

You are on Internal Area(s). Skip to the next section.

Internal Area(s)

• Digital wayfinders are not available.
• Information posts are provided to aid wayfinding.
• The type of flooring in this area is tiles and marble tiles.
• There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The following types of seating can be found in this area; wooden benches.
• There are some centrally located kiosks or shops along walkways in this area.
• There is high colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Background music is played in this area.
• Background music is played within shops and is filtered out into the walkways.
• There is step free access in this area.

You are on Room(s) (The Welcome Room). Skip to the next section.

Room(s) (The Welcome Room)

• The room surveyed was The Welcome Room.
• The Welcome Room is located on the Upper Mall, opposite NEXT.
• There is not wayfinding signage for the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• There are no doors into this room, but the opening width is 275cm.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is some fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) ranges between 32cm and 73cm.
• There is sufficient space for a wheelchair user to turn within the room.
• There is a/are chair(s) with armrests on both sides within the room(s).
• Floor coverings in the room(s) are even with no trip hazards.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The colour contrast between the walls and floor is Medium.
• The lighting levels are good.
• This room can be used by visitors to the shopping centre; there is a vending machine for hot drinks and are books to read.

You are on Food Hall/Area (Eat Central). Skip to the next section.

Food Hall/Area (Eat Central)

• The food hall/area is located on the Upper Mall.
• The food hall/area can be accessed using the P4 car park entrance.
• The access point to the food hall/area is located on the Upper Mall.
• There is step-free access to the food hall/area, via lift.
• There is step-free access within the food hall/area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is tiles and wood.
• This area does play background music.
• The lighting levels are good.
• There are a number of independent food counters located around the food hall/area.
• The type of food, services, facilities and menus will vary depending on the individual food outlets.
• The height of the food and drink counter(s) is/are medium height (77cm - 109cm) and high (110cm+).
• There is a low section at some of the food and drink counters with a height of 76cm or below.
• There is a/are counter(s)/tray rail(s) at a height of 85cm at some of the food and drink counter(s).
• There is a hearing assistance system at some of the food and drink counters.
• Food and/or drinks can be brought to the table.
• There is a shared seating area.
• There is a priority table for wheelchair users.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests on both sides.
• The distance between the floor and the lowest table is 70cm.
• The distance between the floor and the highest table is 94cm.
• The standard height for tables is 76cm.
• Access to the additional seating area is via steps and ramp.
• Additional facilities available within the food hall/area include; an accessible toilet, standard toilets and a parent and baby room.

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• Comments View
  • There are 2 tables within Eat Central that seat 2 people and have an adjustable table height.

You are on Room(s) (Quiet Room/Prayer Room). Skip to the next section.

Room(s) (Quiet Room/Prayer Room)

• The room surveyed was Quiet Room.
• The Quiet Room is located on the Upper Mall near Eat Central.
• There is not wayfinding signage for the room(s).
• Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
• The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The external door is usually locked and has to be opened by a member of the facilities team.
• The door is easy to open.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• There is sufficient space for a wheelchair user to turn within the room.
• There are no chairs with armrests on both sides within the room(s).
• Floor coverings in the room(s) are not even.
• The colour contrast between the walls and floor is high.
• The lighting levels are moderate to good.
• This room is used as a prayer room and there are sometimes prayer mats on the floor.
  Next to the Prayer room is a Wudu room with a footbath available.
  The Wudu room has a single door which opens away from you (push), is easy to open and has an opening width of 87cm.

You are on Escalator(s) (Lower Mall to Upper Mall). Skip to the next section.

Escalator(s) (Lower Mall to Upper Mall)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Lower and Upper Malls.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.
• The other escalator area(s) is/are very similar/identical.

You are on Other Floors (Lower Mall to Upper Mall). Skip to the next section.

Other Floors (Lower Mall to Upper Mall)

• Stairs can be used to access other floors.
• The stairs are located between M&S and O2.
• The floors which are accessible by stairs are Lower and Upper Malls.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do not cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Lift (Opposite M&S - Lower Mall to Upper Mall). Skip to the next section.

Lift (Opposite M&S - Lower Mall to Upper Mall)

• There is a lift for public use.
• The lift is located between M&S and H Samuel on Lower Mall.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower and Upper Malls.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 165cm x 193cm (5ft 5in x 6ft 4in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Lift (Opposite Black Sheep Coffee - Lower Mall to Upper Mall). Skip to the next section.

Lift (Opposite Black Sheep Coffee - Lower Mall to Upper Mall)

• There is a lift for public use.
• The lift is located opposite Black Sheep Coffee on Lower Mall.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower and Upper Malls.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 180cm x 203cm (5ft 11in x 6ft 8in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (By Costa - Lower Mall to Upper Mall). Skip to the next section.

Lift (By Costa - Lower Mall to Upper Mall)

• There is a lift for public use.
• The lift is located by Costa on Lower Mall.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower and Upper Malls.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is low.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 106cm x 186cm (3ft 6in x 6ft 1in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Toilet with Adaptations (Upper Mall - Opposite NEXT - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Upper Mall - Opposite NEXT - Left Hand Transfer)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located at the entrance from P2 surface car park on the Upper Mall.
• There is step-free access into the accessible toilet.
• This is a shared toilet.
• A key is required for the accessible toilet.
• The key is a radar key.
• The key can be obtained from Customer Services on the Lower Mall.
• There is pictorial and written text signage on or near the toilet door.
• The contrast between the external door and wall is high.
• The door opens inwards.
• The door may be difficult to open.
• The door is locked by a locking handle.
• The width of the accessible toilet opening is 82cm (2ft 8in).
• The contrast between the internal door and wall is medium.
• The door does not have a horizontal grab rail.
• The dimensions of the accessible toilet are 158cm x 330cm (5ft 2in x 10ft 10in).
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are moderate to good.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 90cm (2ft 11in).
• The transfer space is obstructed by a waste disposal bin.
• There is a flush on the transfer side.
• There is not a spatula type lever flush.
• There is a lever flush.
• There is a dropdown rail on the transfer side.
• The contrast between the dropdown rail(s) and wall is high.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• The contrast between the wall-mounted grab rail(s) and wall is high.
• The contrast between the walls and floor is low.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary and nappy/incontinence items bin disposal units.
• There is a/are coat hook(s).
• The height of the coat hook is 171cm from the floor.
• There is a mirror.
• The mirror is not placed at a lower level or at an angle for ease of use.
• There is not a shelf within the accessible toilet.
• The toilet has a cistern.
• The height of the toilet seat above floor level is 47cm (1ft 7in).
• The toilet seat colour contrast is low.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 95cm (3ft 1in).
• The contrast between the toilet roll holder and the wall is high.
• There is a wash basin.
• The wash basin and tap(s) can be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• The height of the wash basin is 74cm (2ft 5in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
• The wash basin tap type is push.
• There is a wall fixed soap dispenser.
• The soap dispenser can be reached from seated on the toilet.
• The height of the soap dispenser is 85cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The height of the hand dryer is 84cm (2ft 9in).
• The contrast between the hand dryer and the wall is high.

You are on Toilet with Adaptations (Upper Mall - Eat Central - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Upper Mall - Eat Central - Right Hand Transfer)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located on the Upper Mall close to Eat Central.
• There is step-free access into the accessible toilet.
• This is a shared toilet.
• A key is required for the accessible toilet.
• The key is a radar key.
• The key can be obtained from a member of the facilities team by asking at Eat Central.
• There is pictorial signage on or near the toilet door.
• The contrast between the external door and wall is medium.
• The door opens outwards.
• The door is easy to open.
• The door is locked by a locking handle.
• The width of the accessible toilet opening is 87cm (2ft 10in).
• The contrast between the internal door and wall is high.
• The door has a horizontal grab rail.
• The contrast between the horizontal grab rail and internal door is medium.
• The dimensions of the accessible toilet are 150cm x 225cm (4ft 11in x 7ft 5in).
• The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are moderate to good.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 80cm (2ft 7in).
• There is a flush, however it is not on the transfer side (on top of the cistern).
• There is not a spatula type lever flush.
• There is a push button flush.
• There is a dropdown rail on the transfer side.
• The contrast between the dropdown rail(s) and wall is high.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• The contrast between the wall-mounted grab rail(s) and wall is high.
• The contrast between the walls and floor is low.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary and nappy/incontinence items bin disposal units.
• There is a/are coat hook(s).
• The height of the coat hook is 159cm from the floor.
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is not a shelf within the accessible toilet.
• The toilet has a backrest.
• The height of the toilet seat above floor level is 47cm (1ft 7in).
• The toilet seat colour contrast is low.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 102cm (3ft 4in).
• The contrast between the toilet roll holder and the wall is high.
• There is a wash basin.
• The wash basin and tap(s) can be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• The height of the wash basin is 73cm (2ft 5in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
• The wash basin tap type is lever mixer.
• There is a wall fixed soap dispenser.
• The soap dispenser can be reached from seated on the toilet.
• The height of the soap dispenser is 104cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The height of the hand dryer is 100cm (3ft 3in).
• The contrast between the hand dryer and the wall is medium.

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• Comments View
  • This toilet has Room Mate audio description.

You are on Toilet with Adaptations (Upper Mall - Eat Central - Transfer Both Sides). Skip to the next section.

Toilet with Adaptations (Upper Mall - Eat Central - Transfer Both Sides)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located on the Upper Mall close to Eat Central.
• There is step-free access into the accessible toilet.
• This is a shared toilet.
• A key is required for the accessible toilet.
• The key is a radar key.
• The key can be obtained from a member of the facilities team by asking at Eat Central.
• There is pictorial signage on or near the toilet door.
• The contrast between the external door and wall is medium.
• The door opens outwards.
• The door is easy to open.
• The door is locked by a locking handle.
• The width of the accessible toilet opening is 87cm (2ft 10in).
• The contrast between the internal door and wall is high.
• The door has a horizontal grab rail.
• The contrast between the horizontal grab rail and internal door is high.
• The dimensions of the accessible toilet are 276cm x 220cm (9ft 1in x 7ft 3in).
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are varied.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on both sides.
• The lateral transfer space on the left is 125cm.
• The lateral transfer space on the right is 115cm.
• The transfer space is obstructed by a waste disposal bin.
• There is a flush on the transfer side.
• There is a spatula type lever flush.
• There are dropdown rails on both sides of the toilet.
• The contrast between the dropdown rail(s) and wall is high.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• The contrast between the wall-mounted grab rail(s) and wall is high.
• The contrast between the walls and floor is high.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
• There is a/are coat hook(s).
• There are coat hooks in the toilet at 105cm and 140cm from the floor.
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is a shelf within the accessible toilet.
• The shelf has the minimum dimensions of 12.5cm x 40cm.
• The shelf is at a height of 73cm.
• The shelf is located where it is reachable.
• The toilet has a backrest.
• The height of the toilet seat above floor level is 47cm (1ft 7in).
• The toilet seat colour contrast is low.
• There is a toilet roll holder.
• The toilet roll holder is on the dropdown rail.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 45cm (1ft 6in).
• There is a wash basin.
• The wash basin and tap(s) cannot be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• The height of the wash basin is 70cm (2ft 4in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
• The wash basin tap type is lever mixer.
• There is a wall fixed soap dispenser.
• The soap dispenser cannot be reached from seated on the toilet.
• The height of the soap dispenser is 87cm.
• There is not a towel dispenser.
• There is not a hand dryer.

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• Comments View
  • This toilet has sensory lighting.

You are on Toilet with Adaptations (Upper Mall - Next to Sports Direct - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Upper Mall - Next to Sports Direct - Left Hand Transfer)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located on the Upper Mall next to Sports Direct.
• There is step-free access into the accessible toilet.
• This is a shared toilet.
• A key is required for the accessible toilet.
• The key is a radar key.
• The key can be obtained from guest services.
• There is Braille, pictorial and written text signage on or near the toilet door.
• The contrast between the external door and wall is high.
• The door opens outwards.
• The door may be difficult to open.
• The door is locked by a locking handle.
• The width of the accessible toilet opening is 87cm (2ft 10in).
• The contrast between the internal door and wall is high.
• The door has a horizontal grab rail.
• The contrast between the horizontal grab rail and internal door is high.
• The dimensions of the accessible toilet are 190cm x 197cm (6ft 3in x 6ft 6in).
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are low to moderate.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 124cm (4ft 1in).
• There is a flush on the transfer side.
• There is not a spatula type lever flush.
• There is a sensor flush.
• There is a dropdown rail on the transfer side.
• The contrast between the dropdown rail(s) and wall is high.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• The contrast between the wall-mounted grab rail(s) and wall is high.
• The contrast between the walls and floor is high.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary disposal units.
• There is a/are coat hook(s).
• There are coat hooks in the toilet at 97cm and 166cm from the floor.
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is a shelf within the accessible toilet.
• The shelf does not have the minimum dimensions of 12.5cm x 40cm.
• The shelf is at a height of 120cm.
• The shelf is not located where it is reachable.
• The toilet has a backrest.
• The height of the toilet seat above floor level is 49cm (1ft 7in).
• The toilet seat colour contrast is high.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 90cm (2ft 11in).
• The contrast between the toilet roll holder and the wall is medium.
• There is a wash basin.
• The wash basin and tap(s) can be reached from seated on the toilet.
• The wash basin is placed higher than 74cm (2ft 5in).
• The height of the wash basin is 76cm (2ft 6in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
• The wash basin tap type is sensor.
• There is a wall fixed soap dispenser.
• The soap dispenser can be reached from seated on the toilet.
• The height of the soap dispenser is 100cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The height of the hand dryer is 100cm (3ft 3in).
• The contrast between the hand dryer and the wall is low.

You are on Standard Toilet(s) (Upper Mall - Opposite NEXT). Skip to the next section.

Standard Toilet(s) (Upper Mall - Opposite NEXT)

• Standard toilet facilities are available.
• The female toilet is located at the entrance from P2 surface car park on the Upper Mall and close to NEXT.
• There is step-free access into the toilet(s).
• The colour contrast between the external toilet door(s) and wall(s) is high.
• There is pictorial signage on or near the toilet door.
• An ambulant toilet cubicle is not available.
• The height of the wash basin(s) is 77cm.
• The wash basin(s) tap type is sensor.
• Lighting levels are moderate to good.
• There are similar male toilets in the same area.

You are on Standard Toilet(s) (Upper Mall - Eat Central). Skip to the next section.

Standard Toilet(s) (Upper Mall - Eat Central)

• Standard toilet facilities are available.
• The female toilet is located on the Upper Mall close to Eat Central.
• There is step-free access into the toilet(s).
• There is pictorial signage on or near the toilet door.
• An ambulant toilet cubicle is available.
• There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
• There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
• There is a/are dropdown rail(s) on the right as you face the ambulant toilet(s).
• The height of the wash basin(s) is 85cm.
• The height of the lowered wash basin is 65cm.
• The wash basin(s) tap type is sensor.
• Lighting levels are moderate to good.
• There are similar male toilets in the same location.

You are on Standard Toilet(s) (Upper Mall - Next to Sports Direct). Skip to the next section.

Standard Toilet(s) (Upper Mall - Next to Sports Direct)

• The female toilet is located on the Upper Mall next to Sports Direct.
• There is step-free access into the toilet(s).
• There is pictorial signage on or near the toilet door.
• An ambulant toilet cubicle is available.
• There are horizontal wall mounted rails available on both sides of the toilet.
• There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
• There are additional ambulant cubicles with differing rail configurations.
• The height of the wash basin(s) is 80cm.
• The height of the lowered wash basin is 70cm.
• The wash basin(s) tap type is sensor.
• Lighting levels are moderate to good.
• There is a female parent toilet that has a baby changing table and low level toilet and wash basin for children.
• Baby change facilities are available in the toilet that was surveyed.
• There is a flip down baby change table available.
• The height of the baby change table is 88cm.

You are on Family Room(s) (Upper Mall - Next to Sports Direct - Family Toilet). Skip to the next section.

Family Room(s) (Upper Mall - Next to Sports Direct - Family Toilet)

• Family Toilet is located on the Upper Mall next to Sports Direct.
• There is not wayfinding signage for the room(s).
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are not push pad activated.
• There is a manual door which opens outwards (pull) and has an opening width of 87cm.
• The door is easy to open.
• There is a visual fire alarm beacon in the room(s).
• There is not sufficient space for a wheelchair user to turn within the room.
• The type of flooring in this family room is tiles.
• Floor coverings in the room(s) are even with no trip hazards.
• The colour contrast between the walls and floor is high.
• The lighting levels are medium.
• There is not an accessible toilet within the Family Room.
• There are standard toilet facilities within the Family Room.
• Baby changing facilities are available.
• The height of the baby change table is 88cm.

You are on Parent Room(s) (Upper Mall - Opposite NEXT). Skip to the next section.

Parent Room(s) (Upper Mall - Opposite NEXT)

• The Family Room is located at the entrance from P2 surface car park on the Upper Mall and close to NEXT.
• There is wayfinding signage for the room(s).
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The first door into the toilet lobby is push pad operated and is permanently open.
  The entry door into the parent room is a single manual door opening away from you (push), and has an opening width of 97cm.
• The door has a closer and maybe difficult for some to open.
• There is not a visual fire alarm beacon in the room(s).
• There is some fixed furniture within the room(s).
• There is sufficient space for a wheelchair user to turn within the room.
• The following types of seating are available in the Parent Room; armchairs.
• The height of the counter is 92cm.
• There is a microwave on the counter at a height of 111cm.
• The type of flooring in this family room is vinyl.
• Floor coverings in the room(s) are even with no trip hazards.
• The colour contrast between the walls and floor is high.
• The lighting levels are medium.
• There is not an accessible toilet within the Parent Room.
• There are standard toilet facilities within the Parent Room.
• There is a lower toilet for children.
• Baby changing facilities are available.
• The height of the baby change table is 72cm.

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• Comments View
  • Highchairs and a soft play area for toddlers are available.
  • There is a separate curtained area for mother and baby feeding.
  • There is an electric bottle warmer on the counter.

You are on Parent and Baby Room (Upper Mall - Next to Sports Direct). Skip to the next section.

Parent and Baby Room (Upper Mall - Next to Sports Direct)

• There is a parent and baby room for public use.
• The parent and baby room is located on the Upper Mall in the toilet area next to Sports Direct.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 80cm (2ft 7in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is sensor.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Family Room(s) (Upper Mall - Eat Central). Skip to the next section.

Family Room(s) (Upper Mall - Eat Central)

• The Family Room is located Upper Mall - Eat Central.
• There is not wayfinding signage for the room(s).
• The colour contrast between the external door and wall is low.
• The colour contrast between the internal door and wall is low.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are push pad activated.
• There is not a visual fire alarm beacon in the room(s).
• There is some fixed furniture within the room(s).
• There is sufficient space for a wheelchair user to turn within the room.
• The following types of seating are available in the Family Room; armchairs and chairs without armrests.
• The height of the counter is 90cm.
• There is a microwave on the counter at a height of 111cm.
• The type of flooring in this family room is vinyl.
• Floor coverings in the room(s) are even with no trip hazards.
• The colour contrast between the walls and floor is high.
• The lighting levels are medium.
• There is not an accessible toilet within the Family Room.
• There are standard toilet facilities within the Family Room.
• Baby changing facilities are available.
• The height of the baby change table is 75cm.

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• Comments View
  • There are curtained areas for privacy and are mainly used for breastfeeding.
  • An electric bottle warmer is available.

You are on Changing Places (Upper Mall - Eat Central). Skip to the next section.

Changing Places (Upper Mall - Eat Central)

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• Location and Access View
  • The facility is located on the Upper Mall close to Eat Central.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of the facilities team by asking at Eat Central.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 100cm (3ft 3in).
  • The dimensions of the facility are 400cm x 300cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is high.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 75cm (2ft 6in).
  • The transfer space on the left as you face the toilet is 80cm (2ft 7in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is high.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is an elbow pad flush.
  • There is a toilet roll holder.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • The toilet seat colour contrast is low.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 120cm and 140cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is height adjustable.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is high.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is high.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 110cm.
  • Wide tear off paper roll is not available.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 100cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is at a height of 74cm.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is located where it is reachable.
  • There is a/are female sanitary, clinical waste and general waste bin (with lid) disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • There are coat hooks in the toilet at 102cm and 141cm from the floor.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are moderate to good.
• Comments View
  • The toilet roll is on the drop down rail.

You are on Related Access Guides (Lower Mall, Retail Park, Management Suite and Simplelife Mobility). Skip to the next section.

Related Access Guides (Lower Mall, Retail Park, Management Suite and Simplelife Mobility)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Merry Hill - Lower Mall link (new tab) - click here.
• Merry Hill - Retail Park link (new tab) - click here.
• Merry Hill - Management Suite link (new tab) - click here.
• Merry Hill - Simplelife Mobility link (new tab) - click here.