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Merry Hill - Management Suite

Merry Hill Shopping Centre, Brierley Hill, West Midlands, DY5 1QX

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Access Guide

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Getting Help and Assistance

  • Merry Hill - Your Visit please click here (new tab).
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • British Sign Language interpreters cannot be provided on request.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • An escorting service for visitors with visual impairment is available.
    Visitors should ask for the service at the Customer Services desk on the Lower Mall.
  • The alternative formats documents can be provided in include; large print on request.
  • Alternative formats of the shopping centre map are available in large print.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • There is a Welcome Room which is located on the Upper Mall by Next.
  • The venue does not offer a quiet shopping experience.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs, tri wheel walkers and mobility scooters.
  • To obtain mobility aids please contact Simplelife Mobility on the Upper Mall.

Getting Here

Related Access Guides (Car Parking and Entrances)

Related Access Guides (Lower Mall, Upper Mall and Retail Park)

Lift

  • There is a lift for public use.
  • The lift is located in the lobby at Car Park 2 Multi-storey Levels 1 and 2, entrance to Lower Mall from Car Park 2 Surface.
  • The lift is clearly visible from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are P2 car park Level 1, Level 2 Lower Mall, Level 3 Upper Mall and Level 4 Management Suite.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 192cm x 145cm (6ft 4in x 4ft 9in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are located within P2 car park lift and stair lobby.
  • There are automatic, single to enter the stairwell on the first floor and on the second floor.
  • The floors which are accessible by stairs are P2 car park Level 1, Level 2 Lower Mall, Level 3 Upper Mall and Level 4 Management Suite.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

Entrance

  • This information is for the entrance located on level 4.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Management Suite Reception'.
  • There is stepped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The bell/buzzer is in a suitable position to allow wheelchair users to gain access.
  • The height of the bell/buzzer is 159cm (5ft 3in).
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The height of the intercom is 159cm (5ft 3in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 89cm.
  • There is a lift to access this entrance.
  • The lift does bypass the step(s).
  • Comments View
    • There is a lift that takes the visitor directly into the Management Suite reception area.

Reception

  • The reception point is located to the right after entering through entrance door, or left if accessing via the lift.
  • The reception point is approximately 4m (4yd 1ft) from the lift into the Management Suite.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 112cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The type of flooring in the reception area is carpet.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; wooden benches and armchairs.
  • There is sufficient space for a wheelchair user to use the waiting area.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • The female and male toilets are located off the reception waiting area.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 2m from the lift into Management Suite.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.
  • The female toilets were surveyed. These toilets are for staff and visitors to Management Suite.